That is so sweet that they sent you cords! I asked my SA if I could buy an extra cordI finally found my lost Trinity cord and took it to New Bond St store today. I was told they only do cord changes on weekdays now, but they gave me a set of cords and a card with a QR code. The QR code leads to this video. They said I could try doing it myself but if I mess it up, I could just bring it back on a weekday.
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