**Buying from Fashionphile** shopping experiences/questions

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They are drowning in inventory and looking for any means to offload it. Stuff that used to move quickly is just sitting there. I watch their sales closely these days and barely anything moves. I don't entirely blame their business model and lack of customer service the past few years, but also aspects of the economy, too -- people just aren't flush with excess funds. They should have just remained mostly online and grown some stores minimally, and the pairing with Nordies killed them, imho. They're still opening stores and outlets, which is mind-boggling; paying overhead for small spaces in cities where they already have a strong presence, like in the same city as their main warehouse. :huh:
 
They are drowning in inventory and looking for any means to offload it. Stuff that used to move quickly is just sitting there. I watch their sales closely these days and barely anything moves. I don't entirely blame their business model and lack of customer service the past few years, but also aspects of the economy, too -- people just aren't flush with excess funds. They should have just remained mostly online and grown some stores minimally, and the pairing with Nordies killed them, imho. They're still opening stores and outlets, which is mind-boggling; paying overhead for small spaces in cities where they already have a strong presence, like in the same city as their main warehouse. :huh:

Shouldn't the proper response be slashing prices? Then inventory would move...
Remember when everybody attacked luxury brands for burning their overstock? That's what they were working hard to prevent; the bloating of stock everywhere and eventual prices collapse.
To maintain prices in a sector that belts out production every year, either you restrict production and or sales (increasing the sales price per unit) or you need to destroy somewhere down the line before it reaches consumers. Especially in an age when bags are not worn and used normally but sit on shelves in dust bags and get sent to SPAs on the regular... Meaning no natural decay nor normal usage anymore...
Dude, something's gotta give!
 
Shouldn't the proper response be slashing prices? Then inventory would move...
Remember when everybody attacked luxury brands for burning their overstock? That's what they were working hard to prevent; the bloating of stock everywhere and eventual prices collapse.
To maintain prices in a sector that belts out production every year, either you restrict production and or sales (increasing the sales price per unit) or you need to destroy somewhere down the line before it reaches consumers. Especially in an age when bags are not worn and used normally but sit on shelves in dust bags and get sent to SPAs on the regular... Meaning no natural decay nor normal usage anymore...
Dude, something's gotta give!
They *should* have done that all along, for sure. Stayed with their tiered discount and offloaded those 30% items faster, which they used to do, even on hot items. Now it's super rare to have something go down as it used to and their sales are minimal. They tried to pretend they were a boutique and continued to raise prices along with actual brands, which is counter to the entire resale model. But their B2B model might work for them -- you and I cannot buy 50+ bags at once but another business can. They can move stuff faster and with less struggle (like returns and problem customers). We'll see!
 
They *should* have done that all along, for sure. Stayed with their tiered discount and offloaded those 30% items faster, which they used to do, even on hot items. Now it's super rare to have something go down as it used to and their sales are minimal. They tried to pretend they were a boutique and continued to raise prices along with actual brands, which is counter to the entire resale model. But their B2B model might work for them -- you and I cannot buy 50+ bags at once but another business can. They can move stuff faster and with less struggle (like returns and problem customers). We'll see!
The part that I don’t understand is how the buyer businesses in the B2B sale format are profitable in the long term. If Fashionphile cannot sell it, how can a smaller business sell the same thing for more with enough volume to stay afloat considering their own overhead costs?
 
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They *should* have done that all along, for sure. Stayed with their tiered discount and offloaded those 30% items faster, which they used to do, even on hot items. Now it's super rare to have something go down as it used to and their sales are minimal. They tried to pretend they were a boutique and continued to raise prices along with actual brands, which is counter to the entire resale model. But their B2B model might work for them -- you and I cannot buy 50+ bags at once but another business can. They can move stuff faster and with less struggle (like returns and problem customers). We'll see!

Well, that does not solve anything... Somebody would still be stuck with the bloat! That does nothing for the excess production/inventory... It's just a game of hot potato: who gets stuck with the ass in the air when the handbag market music stops? LOL! Especially now that more bags come out every year then ever before!!
As you say, we'll see...
 
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The part that I don’t understand is how the buyer businesses in the B2B sale format are profitable in the long term. If Fashionphile cannot sell it, how can a smaller business sell the same thing for more with enough volume to stay afloat considering their own overhead costs?

Maybe they think there is this untapped market of people who will not buy online but would buy in a cute shop in some rural small town or beachfront boardwalk or abroad or whatever.
To me that's kicking the can down the road. You're shovelling the snow forward... THAT market too, if it exists, will saturate eventually... Plus we would have gained over-exposure on top of it...
 
Maybe they think there is this untapped market of people who will not buy online but would buy in a cute shop in some rural small town or beachfront boardwalk or abroad or whatever.
To me that's kicking the can down the road. You're shovelling the snow forward... THAT market too, if it exists, will saturate eventually... Plus we would have gained over-exposure on top of it...
Yes, I think you are right. We have a couple of high-end resale shops in my city, and the prices are definitely much higher, as the customer is paying for the fun boutique experience. However, I don’t think that people will continue to overpay for these used items since they can be found so easily elsewhere on major online platforms. Perhaps some customers would never consider eBay or Fashionphile, but would consider buying from a chic little resale boutique that gives some of the atmosphere and experience that the actual brand boutiques provide (champagne service, parties, spa events etc). Though that increases their overhead and negates the ability to make a profit on the same item, so it still seems like a losing proposition in the long run.
 
It only takes one visit to a Fashionphile flagship to see 1) whoa that's a lot of inventory 2) they are trying to create some kind of super luxury experience on top of a glut of product.
The B2B play only really makes sense if they are providing stock to larger multi-brand stores, many of which can't get inventory of certain things any other way (ie NAP/Yoox/Farfetch or Saks or Bon Marche can't sell Hermès bags without a pre-owned market).
 
Hi all!

Question: Does anyone have any experience with Fashionphile UPS package investigations? Are they usually successful?

My Loewe mini Hammock has been sitting somewhere in a local UPS distribution facility since Tuesday, July 18 without any movement or updates.

I contacted Fashionphile today and they immediately opened an investigation. Fashionphile Fraud and Risk Manager said to expect an update on 7/31 and a final claim decision on 8/9.

I'm already preparing not to receive my birthday bag, which is a complete First World problem but still disappointing. :sad:
Hey! What happened with your case? I’m currently in the same situation and freaking out a bit 😔
 
Thanks to the ladies that posted about their lack of UPS updates - I am currently going through that right now and a bit panicking as it is a five figure purchase (and I live in a porch pirate heavy city). Sigh. Not FP fault as they’ve been very cooperative. Will keep you all posted.
Just a follow up - everything went very well and I got my bag signature required. Had a FP staffer reach out to my partner who bought the bag asking how we are enjoying it and to reach out to them if we ever need anything. Very pleasant experience regardless and I can't wait to order again :)
 
You were right! But now I am playing a game of catch with the delivery driver - missed two delivery attempts. Did you call FP and request to pick it up from UPS? It's not giving me the option to online, stating FP has some type of restriction on their packages
No, once I received the final and third notice, I just knew that it was at the UPS warehouse. I luckily work a few minutes from there, so I just went on my lunch hour and picked it up the next day. Funny, because they never called me to let me know it was there, I just knew to go pick it up. I called UPS once and they told me that they leave it at the warehouse for 5 days before they'll send it back to the shipper.
 
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Can anyone confirm — what I’ve gathered by reading through this thread is FP may save certain items for VIP Clients without posting them to their site? Does anyone have experience with this VIP service/any other real perks?

My partner was informed we are now VIP with FP and to text a particular lady at FP with my wishlist. He said she also mentioned discounts. Would appreciate any insight - to be honest, I wasn’t in the market to buy more from FP but this is enticing!
 
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Can anyone confirm — what I’ve gathered by reading through this thread is FP may save certain items for VIP Clients without posting them to their site? Does anyone have experience with this VIP service/any other real perks?

My partner was informed we are now VIP with FP and to text a particular lady at FP with my wishlist. He said she also mentioned discounts. Would appreciate any insight - to be honest, I wasn’t in the market to buy more from FP but this is enticing!
Yes, this is true. I have not had any experience with discounts, but they have a personal shopping service once you have spent enough. You can just tell them what you’re looking for and they will try to source it for you and it will never go up on the website. They ask what you want and how much are willing to pay for it.
 
Yes, this is true. I have not had any experience with discounts, but they have a personal shopping service once you have spent enough. You can just tell them what you’re looking for and they will try to source it for you and it will never go up on the website. They ask what you want and how much are willing to pay for it.
I would want a birkin 25 gold 2019-2023 full set with receipt for $13,000🤤 or 2023 Chanel mini Kelly shopping bag full set with receipt at $4,500
 
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I would want a birkin 25 gold 2019-2023 full set with receipt for $13,000🤤 or 2023 Chanel mini Kelly shopping bag full set with receipt at $4,500
Well you can request anything you like, but I have the impression that they offer popular items to the buyer with the highest offer, and go down the list from there.
They typically just send you an email saying that they have sourced XXX on your wish list and that they will list it for $XXX if you decide not to purchase it. Basically, it’s just a chance to purchase before something goes on the website since hard to find items are sold so quickly sometimes.
 
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