Thank you for your assurance, I really needed it! But my package was only missing the item, all other packaging were still in the box, when I picked it up it was light but not like empty. So Hopefully the weight change can be located somewhere along the way! I know the process would take long, FP emailed me they would have the decision in 3 weeks and I will let you know! Figures crossed!
**Buying from Fashionphile** shopping experiences/questions
- Thread starter MissMcCrocodile
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Thinking about you in the meantime! As long as your item weighed more than a couple of ounces, the difference should be picked up, but not every stop weighs them. It should be covered by Fashionphile, but worst case you can file a claim with your credit card down the road if needed.
This is exactly what happened to me!!!! It has been over 2 months and Fashionphile stole my money and sent me an empty box with a nail filer! I did not know they send nail filers with orders I thought it was a mistake I contacted them they were so rude to me they told me it was delivered to my address the tracking so they can't help me and they told me to contact my credit card, so I have and they are fighting me on it!!!! It has been over 2 months that I have been dealing with this please can you message me and tell me what is going on with you I can't believe this is a common thing to happen!!!!
Oh my god can you please read what happened to me Fashionphile didn't send me my order only a nail filer I have been dealing with this over 2 months now with my credit card after they turned me away and told me to contact my credit card now they are fighting me on it they stole my money!!!!
I’ve been fortunate to have only had positive selling experiences & hope everyone receives resolution.
This was a bit odd though. I’ve never purchased but today I saw a bag I considered buying, listed at $3,805, and placed it in my cart. Hours later I received an email with a price reduction alert, down to $3,550. I clicked on the email and it took me to the listing page however the price on the page was $3,750. So there was a change in price but not the price listed on the email. A bit of a bait & switch situation. I realize not an issue as serious as the others’ but not cool in either case. Wondering if anyone else has experienced anything similar.
This was a bit odd though. I’ve never purchased but today I saw a bag I considered buying, listed at $3,805, and placed it in my cart. Hours later I received an email with a price reduction alert, down to $3,550. I clicked on the email and it took me to the listing page however the price on the page was $3,750. So there was a change in price but not the price listed on the email. A bit of a bait & switch situation. I realize not an issue as serious as the others’ but not cool in either case. Wondering if anyone else has experienced anything similar.
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Try calling Fashionphile first but then call your credit card company and file dispute. I now video opening my deliveries (although I’ve never had to show the video).
If you filed dispute with credit card it should be fine. I’ve never had a problem after filing a credit card dispute. I’ve always been credited. Most cc companies immediately credit your account pending investigation. And I’ve never had a cc company say no they wouldn’t make credit permanent
I think a lot of it is a credit situation. So, if you can’t get a regular card or are maxed out, they have those alternative credit situations. Other than that I agree, why wouldn’t one just get it from the source? Plus they shortened their return policy.
Wow, that is so crazy. Is this the NY location? I feel like they’re a mess compared to the Cali one.
I’ve sold and bought at least 50 bags over the past 5 years to FP with no incidence. Ever since the NY location opened up and items has been transported to them, nothing but issues. Recently had an investigation open because they “lost” a NF GM 3 days after they opened the box but processed the mini pochette same day they opened the box. Both items were in the same box. Thank God I kept the receipt which reflects the weight of the box. After I presented the receipt, the NF magically appeared. I don’t trust dealing with them anymore..
THIS! Honestly, someone in NY is either negligent or worse.
I made a big mistake.
I said I was done with FP. Then a rare capucines mini comes available on the site, one where only a handful were made so I pulled the trigger as I have been hunting for the last year on this bag
Item was shipped on Friday. Ups says they scanned it into their system on Friday afternoon…at a weight of 1 lb. It hasn’t been scanned since. When I try to track it, it says estimated delivery date will be calculated once item is in UPS possession. It’s been 5 days!!
Called FP and was told their default for weight is 1 lb. They rely on Ups to update the weight once it is scanned into their system. This process it ripe for fraud and theft IMO.
They don’t know where the bag is. They are going to “send to their investigation team”. This has bad news written all over it.
BTW- not from NYC, from Calabasas this time.
I said I was done with FP. Then a rare capucines mini comes available on the site, one where only a handful were made so I pulled the trigger as I have been hunting for the last year on this bag
Item was shipped on Friday. Ups says they scanned it into their system on Friday afternoon…at a weight of 1 lb. It hasn’t been scanned since. When I try to track it, it says estimated delivery date will be calculated once item is in UPS possession. It’s been 5 days!!
Called FP and was told their default for weight is 1 lb. They rely on Ups to update the weight once it is scanned into their system. This process it ripe for fraud and theft IMO.
They don’t know where the bag is. They are going to “send to their investigation team”. This has bad news written all over it.
BTW- not from NYC, from Calabasas this time.