From the time they show you have a credit to the time it shows up in your PayPal account or your checking account for direct deposit has been taking up to a week lately. A lot of people have seen long delays in this thread. Just to let you know.I appreciate your help with this. I just checked and on my dashboard it says ‘credited’, but its not pending in my paypal or in my bank account. If it still does not appear tomro i will call…last time i waited on hold for 90 minutes and the gal i dealt with was rude, so i was hoping to avoid calling lol.
**Buying from Fashionphile** shopping experiences/questions
- Thread starter MissMcCrocodile
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Mine took 15 days to get to the bank. I wouldn't bother to call and sit on hold, just wait it out. As long as it shows as received/credited in your account there's no reason you'd not get paid. I've been taking store credits recently and I'm getting the funds the exact day the bag is received - the last 5 sales the credits came into my account within hours, so they're capable of being fast when they want to.Wow, thats a long time! Thank u for the intel
15 days! Wow….thats way too long. Thank you for letting me know, i won’t waste the time calling….
Hi All - Is Fashionphile’s Server Down? I have been getting Error Messages all weekend, when trying to make a submission for a quote……
Interesting ... I sent them a 100% brand new item (I did not send a box or dustbag though) and the listing has the dustbag and box added in to make it "giftable." They obviously have extras in order to make the set complete and more attractive to buyers.
One time I bought a bag listed with box and received with no box, well, now I guess that box went to another bag to sell as "giftable"
Just made my first FP purchase. I was originally going to use TRR for what I was looking for but had a subpar experience on the Prada jacket I ordered- no mention of a rip in the pocket in the description. I purchased the Louis Vuitton Tagus Taimyr Messenger Bag Ardoise. I ordered my item late Saturday night, it shipped yesterday and arrived today. Item was in much better condition than I expected- almost looks brand new! It came wrapped in a FP dust bag and was neatly packed. I am 100% satisfied and plan on shopping with them again.
I’m having a similar experience with Fashionphile. Except as a seller rather then a buyer. I’m happy to hear things worked out for you. I have my fingers crossed. It’s beyond infuriating to deal with this.
I’m having the worst first experience with fashionphile. I sent them authentic David yurman earrings purchased directly from the store. They offered 1200$. I checked the ups pickup, packaged the item and followed there instruction precisely. My husband works in security at our building, handed the package directly to the driver and watched it get scanned. I tracked the package and it arrived at fashionphile without incident. I never heard anything back so about 20 days later I contacted them. They asked me for the drop off receipt. There instructions did not say to request anything like that from the driver so I do not have anything like that. They said without that I’m out of luck. So of course there was some back and forth and then they came back with, “oh we got the box but the earrings where not inside”. Which of course is not believable they opened an empty box and didn’t contact me and ups. It sounds like they lost the package within there walls and don’t want to pay me and is looking to shift blaime to ups. What they are saying is they need the paperwork from the drop off with the weight of the package so they can match that with the current weight to file a claim. On the proof of delivery the weight is listed and would be the accurate weight of the package. And this is where I’m at today with them.
I did try calling and got a voicemail that said they would call me back in the next two days. Anyone know what my next steps would be? If I were to file a small claims, can I do that in my own state? File a police report? File a report with the federal trade commission? The better business bureau?
Am I missing what they mean by a drop-off receipt? That sounds to me like a receipt the a store would have provided when you drop the item off. But it was not a drop off it was a pickup. And I’ve never been provided any receipt from a driver, nor did their instructions say to request one. Any help would be so appreciated. This is so upsetting and stressful. I also hope it helps someone else in the future.
I did try calling and got a voicemail that said they would call me back in the next two days. Anyone know what my next steps would be? If I were to file a small claims, can I do that in my own state? File a police report? File a report with the federal trade commission? The better business bureau?
Am I missing what they mean by a drop-off receipt? That sounds to me like a receipt the a store would have provided when you drop the item off. But it was not a drop off it was a pickup. And I’ve never been provided any receipt from a driver, nor did their instructions say to request one. Any help would be so appreciated. This is so upsetting and stressful. I also hope it helps someone else in the future.
I had an item disappear from a package that was delivered to Fashionphile a couple of years ago. The first thing they asked me for was my UPS receipt, which I had. When you drop the package at a UPS store they scan it and provide a receipt and Fashionphile wanted to make sure I had one. I suspect it's a way for them to avoid paying you if the item is lost. I wish I could give you some good advice but in my case it just took a lot of phone calls and emails to supervisors before I got paid for the item, which they did eventually find months later.
You should be able to contact UPS and have them search for the package being scanned. Or within your business if you used a label printed from your office, there is tracking. In fact, I think you said you tracked the package to FP. That tracking number supports the package being tracked and other data. Ask UPS for a print out based on the tracking number or perhaps you can view that yourself on their website. That tracking number will get you what you need. If you didn't have that you'd be stuck but you will get the weight, etc. and they will pay you. Don't panic.