Has anyone sold a Birkin/Kelly? What is the FP process for that, do they do buyout or just consignment? I'm contemplating selling mine but really feel I wouldn't be able to describe it as well as they'd require.
**Buying from Fashionphile** shopping experiences/questions
- Thread starter MissMcCrocodile
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so I said I would update when the situation is resolved and this is what happened; I sent a few items to them (complicated international shipping because I live in a country where I can't ship so easily right now) to their NJ facility! Items were received and signed for 7 October. I knew processing would take time, so I wasn't too worried in the beginning. but after 5 days I called and first waited 1 hour on the phone, talked to one of their very friendly customer service agents who assured me that NJ was just under-staffed and it could take until 25 october to have items checked in. I waited but still nothing - so they opened a search. I have signed for proof of delivery and they confirmed that the person that signed worked for them (because of international shipping I was so stressed something would go wrong). I called at least two or three more times and they dealt with calls much faster. anyways, eventually I received the answer that 'we don't have your items and file a claim with the carrier'. So, I obviously lost it - the items were signed for, no carrier will deal with this. I called again and was passed on to claims, who asked me for documentation and said it would take 16 working days. So I was waiting but sent an email half way through requesting an update. Eventually someone got back saying that the claim was with 'loss prevention' and that they would come up with a resolution. Three days ago I went onto the site and checked my account and suddenly saw three new items checked in - they had magically turned up. They sent me an email that the items were now checked in and they would close the claim. While I am happy it ended well, this was extremely stressful. I told them that I will not ship to their NJ facility again - since I don't use their labels I can choose the address I am shipping to. Either they have been sitting on the box somewhere (misplaced etc) or someone took it and then returned the items not to get in trouble. Regardless, I was really stressed for a while and this is not the idea - even selling should be enjoyable.
perhaps request the virtual appointment to get a quote? That way you can really show the bag and hopefully get a more accurate quote.
Yeah, that sounds like a nightmare. A while back I shipped them a couple of items and one of the items went missing and was never checked in. I wrote about it in this thread but it's probably 80 pages back somewhere. I had to go through all kinds of a mess to get paid for the $600 wallet they said wasn't in the box that I knew was. Eventually they gave me my money for it. But it occurred to me the danger of sending multiple items in a box and there was no way to prove everything that had been sent to them. A month or two after they paid me for the lost item it appeared for sale on their website. So I lost a lot of confidence in them. And this was before their delayed processing times and staff shortages. Very scary.
Fashionphile may have lost me as a seller with this last round of offers. I submitted a black Chanel patent leather WOC and they offered $850. Comparable models on their site right now are priced $2300. Out of curiosity, I also submitted a BNIB Hermes Evelyne III PM clemence in rouge grenat. They offered $2300. Nope. Not when a third of their Clemence Evelyne III PM inventory are currently listed over $4000. That offer is not even close to 70% of where they would list it.
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Ugh, I should have done this! I've never done a virtual quote so it didn't even occur to me. I wrote them almost 1 page of description and took 30+ photos. I figured it was overkill but I think with Kelly/Birkin bags you have to be super accurate for a quote. They got back to me within 1 day, and were higher by $500 of what I had in mind for a number. I think the quote was extremely fair and what I expected (and hoped for). I also submitted two other items - one Chanel and one brand new LV - I felt they were both a wee bit lower than what I wanted but not insulting - I decided to take them as a credit so at least I get the bit extra.
After ordering from Fashionphile for the first time, I'm left a little baffled. I bought a Trevi PM from their site on November 5th. Later on the same day, I bought an LV coin purse on ebay from a Japanese seller. One would think that the item from overseas would take a long time to arrive vs. a bag in the US, but the opposite was true; the coin purse arrived via DHL on November 11th, while the Trevi PM didn't arrive until November 15th. It was originally scheduled for the 12th, but UPS said there was a delay due to severe weather. The Trevi was advertised and pictured in the listing with the LV box, plus it's listed on the tag, but the branded box was nowhere to be found when I opened the package. I sent an email to customer service asking why the box was not included despite the listing, and this is their response:
"We appreciate your follow-up, and we are happy that you love your bag. Since our items are pre-loved, not always they will come with the respective brand box."
Hmm. This is most likely my first and last purchase from them. I've been buying LV on the secondhand market for a long time, and between the package arriving late and the box not being included, I can say with certainty that I've had much better experiences with other resale sites. Something about it just doesn't seem professional, considering that they sell high end goods.
"We appreciate your follow-up, and we are happy that you love your bag. Since our items are pre-loved, not always they will come with the respective brand box."
Hmm. This is most likely my first and last purchase from them. I've been buying LV on the secondhand market for a long time, and between the package arriving late and the box not being included, I can say with certainty that I've had much better experiences with other resale sites. Something about it just doesn't seem professional, considering that they sell high end goods.
You could always return it if you want the box - sometimes a 'full set' is the reason we make the purchase and it matters. I don't think you can fault them for a weather delay though - if it wasn't delayed it would have reached you within 5 working days. Someone mentioned upthread that their photos are now representative of the item and not necessarily the actual item, so it definitely means being more cautious on their site - maybe they are showing a box with some items but you won't get actually get one. They've gone downhill quite a lot unfortunately.
nowadays I always call in to have someone check on the item for me, if none answers or can't check on the items for me I would cancel because I don't like to return, not good for their business and not good for me either, gave me too much stress.
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You could always return it if you want the box - sometimes a 'full set' is the reason we make the purchase and it matters. I don't think you can fault them for a weather delay though - if it wasn't delayed it would have reached you within 5 working days. Someone mentioned upthread that their photos are now representative of the item and not necessarily the actual item, so it definitely means being more cautious on their site - maybe they are showing a box with some items but you won't get actually get one. They've gone downhill quite a lot unfortunately.
For me, the box wasn't a make or break on the bag. It was already marked down 20%, and it's the best one I've found for the most reasonable price after searching for a long time. I realize that they are not responsible for UPS, and didn't mention it in my message. It was just a weird experience after receiving my Ebay order from Japan so much faster, and then the box in the picture and description wasn't there (at least the dust bag was). I read the commentary above about photos, and went back to the listing to make sure the pictures were of the actual bag I received, and they are. After everything I've read about Fashionphile over the last couple decades, they definitely served up an odd experience, lol.
That's something I didn't think about, and noticed they do have a phone number. I'll keep it in mind if I decide to buy from them again, especially if they're not showing pictures of the actual items.
I sent a croc Knot back as part of the resell program, FP relisted it, but has not contacted me to confirm that i will receive the offered payout amount, nor have they initiated the direct deposit…but they’ve already listed it for sale. I never used the bag, but they listed it as having more issues then were listed when i purchased it. So i am nervous they will try to give me a lower payout…has this happened to anyone? Plus i am annoyed that they can make time to analyze and relist, but not contact me or initiate payout.
Are you sure the one that they have listed for sale is the one you sent back? Normally there's a whole process they go through where they tell you they received the item and that it's checked in and then pay you long before the item gets relisted. Have they confirmed to you they received the item?
Yes, they confirmed yesterday they received it, but nothing about funds/amount. And its definitely the same one. And I’ve actually had this happen before, where they relisted it days before initiating payout. My fear is them changing the amount, and the bag selling, before i can refuse to accept the lower payout.
I'm guessing that's because it's a buyback and they already have the original auction ready to go that they can relist. I find the process to be first they send you an email saying they received your box. Then about three days later, maybe longer, they sent an email saying they've received your actual item and are processing it. Then sometime later you look at your dashboard and see that the payment for the item is pending on your dashboard. Usually they don't tell you that they have checked it in until they send you the email that payment is pending either direct deposit or however else you get it. Does it show as processing on your dashboard? I honestly think they're so behind that they go ahead and relist immediately and get around to paying for it when they have time.
I appreciate your help with this
. I just checked and on my dashboard it says ‘credited’, but its not pending in my paypal or in my bank account. If it still does not appear tomro i will call…last time i waited on hold for 90 minutes and the gal i dealt with was rude, so i was hoping to avoid calling lol.