**Buying from Fashionphile** shopping experiences/questions

[Four Tails]

Has anyone purchased an item described as having a "musty odor"? I don't know any other way to make a decision on this other than purchasing it and smelling for myself.

I actually sold them two Fendi baguettes that were later listed as having a musty odor, which surprised me. They had been sitting dormant in my closet for probably 15 years, but nothing egregious happened inside them at any point in their lives. I’m not a smoker, and I’ve lived in central air conditioned homes in mild to dry climates my whole life. For what it’s worth, neither of the bags I sold to them were returned.

 

[veryamy]

I just had a bad experience with Fashionphile, after being a loyal customer for almost 10 years. I jus bought a Lady Dior and put it in the Reserve. Then (after 45 days), I made the final payment ( in full). I got an email payment confirmation from them, and in 2 mins they cancelled my payment and issued the refund minus the 10% Reserve return fee. To my confusion, I just made a payment, got the cancel from them, then got charged 10% for the cancellation which I didn't do. I tried to call them several time, since email didn't work out and nobody reply my email, I had to wait almost 1.30 hrs for the call till I gave up of waiting.
Don't want to get the bag now, I just need my money back.

Wait what was the reason for the cancellation?! Did they sell the bag to someone else or something and no longer had it in inventory??

 

[laidieSS]

I also recently had a TERRIBLE experience with Fashionphile. I started purchasing from them back in April, the first time I ever purchased second-hand and not in a boutique. It was addictive and I spent north of $5k in a short 3 months. The latest item I received from them, however, I got right before I left for a 3 week work trip in Europe, and because of their long processing times, it was almost 5 weeks before I finally saw the bag and noticed a major undisclosed flaw - the canvas near the handle is pretty seriously cracked on one side of the bag.
I contacted them and of course, they are super backlogged on responding to customers. I said I understood retail business is very hard, but this is a pretty big oversight as LV canvas cracks are a serious issue that should 100% have been disclosed. I tried to be flexible and said I would accept store credit, even at a discount to my purchase price. They said because of the time that had elapsed, they could not do anything to help me. I made the order 6/30, it arrived 7/9, ad I contacted them around 8/28.
I told the customer service rep (not her fault) that this decision is akin to cutting off your nose to spite your face, and was frankly a bad business decision to piss off a customer that just started buying from them and that has purchased something every 3 weeks from them in just the past 3 months. I just filed to return an item, and am closing down my account and won't be shopping with them in the future.
I just can't support a business that makes such poor decision. The only person who comes out ahead in this situation is Bernard Arnault because I won't be shopping second-hand ever again.

from the looks of your picture the handles were just replaced. The coloring of the vacetta is not even

 

[Dannadrew]

Honestly just use real real. They buy out similar pricing as fashionphile. I’ve always been treated really well by them.

 

[davina88]

Hi everyone! Wanted to hear some feedback on your personal experience with selling to Fashionphile. I missed my return window on a brand new Reverse Monogram Pochette Métis due to being so indecisive on keeping and decided it just wasn’t for me. With the price increase, I doubt to even get my full moneys worth however hoping to receive at least $2,300.

does anyone have any feedback on Fashionphile or other luxury resale sites/forums?

thanks in advance!❤

 

[snibor]

There are many threads about Fashionphile. You can do a search but here is a link to one of them. https://forum.purseblog.com/threads/what-are-your-experiences-with-fashionphile.371412/page-285

 

[davina88]

hello, what is your experiences selling a Louis Vuitton hand bag? I missed my return window and want to sell a brand new reverse monogram Pochette Métis but since it’s my first time I’m quite nervous what to expect.

 

[janetaz]

I just sold several items to FP. Some quotes were very good, some so so to low. They did buy back my Chanel jumbo for more than I paid them 2 years ago. Overall I was very satisfied and sold all to them. I just can’t deal with trying to sell myself. Too much work and people can be difficult.
I don’t know if this helps. I’ve done business with FP for 6+ years and have always had great experiences. You might try Yoogis closet. I’ve sold back to them and always had easy and quick transactions. They might quote you more than FP.

 

[LVlvoe_bug]

What didn’t you like about it ? I’ve bought and sold from Yoogis Closet and Couture USA…I’ve never purchased or sold to Fashionphile…..

 

[Starburst 413]

I’ve sold to and bought from FP and have had really good experiences. Typically my offers from them have been about 70% of their list price. So you can guesstimate what their offer might be by checking their comparable listings.

 

[19flowers]

I've always had great experiences with FP, both buying and selling.

 

[Jenniekay1031]

I have bought from FP, and gotten quotes to sell back one of the bags I purchased from them. I have been happy with them. I love the bags I have purchased and the one I am thinking of selling back I have had two years and they gave me an excellent price on it.

 

[Loriad]

I have had great experience with fashionphile. I have bought and sold with them. At times their offers are lower and at times they're higher. They expire after 30 days and you can resubmit. I'm also very, very happy with Yoogi's Closet. These are the 2 I use most often but have also sold to Rebag.

 

[FlairBear]

I have sold 15 things to them but have gotten roughly 25 quotes for new unused items (past season) or those of excellent almost new condition (I baby my bags.). I have sold Fendi, Gucci, Celine, Chloe, Dior, Chanel, and Saint Laurent to them. Of the quotes only 2 were above what I paid for the item, a Dior and Gucci bag. The rest of the offers which I accepted, were OK enough for me to just sell to them hassle free. I usually calculate how much I can try to sell the bag for myself minus commissions. Offers I declined were soo low, a bit insulting actually, that I would rather just give the bag to friends or family than lose soo much. I notice that once you resubmit, the offers are always lower (for designers that don’t have price increases often like Saint Laurent, Givenchy, Valentino, and Celine), since I am sure they do have access to your old/expired offers. I feel the quotes can sometimes be hit or miss depending on who does your quote, because I have sold to Farfetch for Farfetch credit which actually uses Fashionphile’s services too, and sometimes the offers for the same item are different like one, almost two hundred dollars like Givenchy. I have also sold on Poshmark too, about 60 items since 2013, but yeah Poshmark is a major hassle, you have to wait, and I have run into a few bad seeds there as well as lots of low ballers or time wasters. I am not a reseller, just a designer goods lover, shopaholic, collector whose tastes change constantly and I am constantly curating my collection, wanting sometime new, trying to recoup some of the money I spent to buy something new, more Chanel lol. I have gotten two quotes from Fashionphile for 3 LV items, but they were pretty low, one for a new Neverfull, one for a necklace, and one for twillies. My LV quotes were roughly a third of what I paid for the items and the items were new. I think Fashionphile is good if you don’t want any hassle, but again, I think their quotes are hit or miss depending on who happens to do your quote. My friend lives near a Fashionphile office, and she swears you get better offers if you go to the office for a quote versus online, since they actually see you and your items and give you a price seeing the bag versus versus submitted pictures. Also, I have gotten quotes from Rebag and Yoogi’s which were always lower. Finally, you can an additional 10% of your quote if you are willing to take Fashionphile or Neiman Marcus credit.

 

[onlyk]

Their quotes are unbelievably low recently, I'm talking about average 20%-45% than other consignments such as a bag I had just sold to another consignment for $1,000, they quoted me $400!!! And most easy to sell like new Neverfull bags they quoted me $150-$200 less than other consignments, geeze what's going on!