**Buying from Fashionphile** shopping experiences/questions

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#5,011
Coach Superfan said:
Totally noticed the lack of detailed images. Sometimes there are 12 photos for a bag and other items get 5. Also someone mentioned that the bag on mannequin isn't always the actual item. That makes sense because I've noticed completely differing hw colors within a listing. The return limit has me nervous since it's almost like you'll never know how accurately your item color will actually be (when not black). Where else have you been shopping other than FP?
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I *think* I'm ok with the mannequin wearing a similar item, as long as the item itself is pictured. But the pictures need to go back to a consistent amount - it used to be like 8? It was better before. I still buy from them if the condition looks excellent, but I have found the Real Real and Rebag give really generous coupons and better prices so I find myself buying more from them.

Fashionphile does have a really good 15% sale going, they actually listed really nice items from all brands, it's nice to see that their overpriced items are finally on sale :smile:
 
#5,012
ccbaggirl89 said:
I *think* I'm ok with the mannequin wearing a similar item, as long as the item itself is pictured. But the pictures need to go back to a consistent amount - it used to be like 8? It was better before. I still buy from them if the condition looks excellent, but I have found the Real Real and Rebag give really generous coupons and better prices so I find myself buying more from them.

Fashionphile does have a really good 15% sale going, they actually listed really nice items from all brands, it's nice to see that their overpriced items are finally on sale :smile:
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Where are you seeing a sale? I see nothing.
 
#5,013
#5,014
ccbaggirl89 said:
I *think* I'm ok with the mannequin wearing a similar item, as long as the item itself is pictured. But the pictures need to go back to a consistent amount - it used to be like 8? It was better before. I still buy from them if the condition looks excellent, but I have found the Real Real and Rebag give really generous coupons and better prices so I find myself buying more from them.

Fashionphile does have a really good 15% sale going, they actually listed really nice items from all brands, it's nice to see that their overpriced items are finally on sale :smile:
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caannie said:
Where are you seeing a sale? I see nothing.
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Their Clearance sale seems to be a mix of bags that they can't sell that are already discounted and ones that are priced too high (not discounted yet) that they'd rather move than wait for buyers to wait for larger discounts.
 
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#5,018
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#5,019
Most of the items in the sale have been on their site for months (at least the H items I reviewed).

I am currently experiencing the worst situation I have had with fashionphile since I started dealing with them years ago. I will see how it plays out and will then share here. I have bought and sold A LOT with them, and am extremely disappointed right now.
 
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#5,020
lara0112 said:
Most of the items in the sale have been on their site for months (at least the H items I reviewed).

I am currently experiencing the worst situation I have had with fashionphile since I started dealing with them years ago. I will see how it plays out and will then share here. I have bought and sold A LOT with them, and am extremely disappointed right now.
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I'm definitely interested in hearing about your experience as soon as you're able to tell us about it. One of the problems I have with Fashionphile right now is how difficult they are to reach. It used to be if there was an issue you could call and speak to a person immediately and it would be fixed. Now it's nearly impossible to get a person on the phone.
 
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#5,021
caannie said:
I'm definitely interested in hearing about your experience as soon as you're able to tell us about it. One of the problems I have with Fashionphile right now is how difficult they are to reach. It used to be if there was an issue you could call and speak to a person immediately and it would be fixed. Now it's nearly impossible to get a person on the phone.
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so I have been on the phone to someone every day now for the past week or so... sometimes I had to wait an hour, sometimes just 10 minutes, one time literally on the first ring someone answered. I feel a week ago or so it was disastrous, this week was much easier to get through. I am abroad, so I can call in the early morning their time, which is early evening for me. Then it was really easy to get through.
 
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#5,022
I've sold to FP for the past couple of years and have only had good experiences but I was wary after reading all of these latest comments about delayed payments, delayed processing, or payments that have yet to show up after weeks. Anyway, decided to send in a small item that hadn't sold on Ebay and I was pretty content with FP's quote. I sent the item on Monday, they received it yesterday and emailed me that it was received. They processed it this morning and paid me via Paypal just now. They are paying the Paypal fees as well, so I received the full amount. I don't know if I've just been lucky or what but I am still really happy to do business with them, at least on the selling side.
 
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#5,023
Has anyone purchased an item described as having a "musty odor"? I don't know any other way to make a decision on this other than purchasing it and smelling for myself.
 
#5,024
LemonDrop said:
Has anyone purchased an item described as having a "musty odor"? I don't know any other way to make a decision on this other than purchasing it and smelling for myself.
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Yes, I have and didn't notice anything. Conversely I've bought stuff from them that reeked of mold but with no disclaimer.

I was once interested in a bag that was listed as having "pet odor." I called them and they personally grabbed the bag and smelled it for me. (At least that's what they said.) I wanted to make sure if wasn't urine or poop someone was smelling. This was before the pandemic. Not sure if they would be so helpful and accommodating now. And it might be difficult to get someone on the phone.
 
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#5,025
LemonDrop said:
Has anyone purchased an item described as having a "musty odor"? I don't know any other way to make a decision on this other than purchasing it and smelling for myself.
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Yes I have taken a chance on one or two. They often have a light closet odor, like a storage smell, but nothing major. I've also purchased two items that had 'perfume odor' and that was much much harder to get out and took many months. I only kept one perfume one, the other perfume bag couldn't be helped and was really bad. I do trust when they say there is an odor, there is.
 
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