**Buying from Fashionphile** shopping experiences/questions

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#5,086
trippinonsunshine said:
You should be able to contact UPS and have them search for the package being scanned. Or within your business if you used a label printed from your office, there is tracking. In fact, I think you said you tracked the package to FP. That tracking number supports the package being tracked and other data. Ask UPS for a print out based on the tracking number or perhaps you can view that yourself on their website. That tracking number will get you what you need. If you didn't have that you'd be stuck but you will get the weight, etc. and they will pay you. Don't panic.
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Thank you
 
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#5,088
Just came here to vent my frustration :yucky: I have consigned many items with FP over the past few years (probably 20ish items). This is the first time I have something being returned to me. And IT'S AN ITEM I BOUGHT FROM THEM about two years ago! The quote they gave me was fantastic, which is why I suppose they are now sending the item back to me (at least that's what I hope). It's a pair of VCA earrings which are now discontinued, but their buyout I thought was even high. I got a very vague email today saying that they found "some inconsistencies with the engravings." I don't even know what that means!

They are paying for the return shipping, thankfully. But my bigger concern is that they sold me earrings which they are now suggesting are fakes. I am not sure if I am reading too much into this or not. Has anyone gotten a similar message? I'm hoping it's just that they realized their buyout was too high and want a way out of it. I replied to the email I got asking for more information but haven't received a response yet.
 
#5,089
JewelryLover101 said:
Just came here to vent my frustration :yucky: I have consigned many items with FP over the past few years (probably 20ish items). This is the first time I have something being returned to me. And IT'S AN ITEM I BOUGHT FROM THEM about two years ago! The quote they gave me was fantastic, which is why I suppose they are now sending the item back to me (at least that's what I hope). It's a pair of VCA earrings which are now discontinued, but their buyout I thought was even high. I got a very vague email today saying that they found "some inconsistencies with the engravings." I don't even know what that means!

They are paying for the return shipping, thankfully. But my bigger concern is that they sold me earrings which they are now suggesting are fakes. I am not sure if I am reading too much into this or not. Has anyone gotten a similar message? I'm hoping it's just that they realized their buyout was too high and want a way out of it. I replied to the email I got asking for more information but haven't received a response yet.
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The purchase should still show in your profile.
Wonder what would happen if you turned the tables on them and pointed out that they sold you a fake. :graucho:
I would press them to honor their quote or refund you the original purchase price of the earrings
 
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#5,090
poopsie said:
The purchase should still show in your profile.
Wonder what would happen if you turned the tables on them and pointed out that they sold you a fake. :graucho:
I would press them to honor their quote or refund you the original purchase price of the earrings
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The item was purchased over 2 years ago & in spite of JewelryLover 101 saying the purchase came
from FP too much time has passed for them to honor the original purchase price of the earrings to
turn the tables in a manner of speaking. Inconsistencies cover a broad range of meaning.
Likely someone is looking at the markings that doesn't have perhaps a knowledge of discontinued VCA pieces
FP could claim they had multiple pairs of these VCA earrings & JewelryLover101 would have to be
able to track the VCA earrings sold to her. Not an easy task & the purchase may not show in her profile
as too much time has passed.
FP lately is not doing what many of us would expect them to do.. They are shifting
blame when more than likely these incidents are taking place right in their own backyard
 
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#5,091
JewelryLover101 said:
Just came here to vent my frustration :yucky: I have consigned many items with FP over the past few years (probably 20ish items). This is the first time I have something being returned to me. And IT'S AN ITEM I BOUGHT FROM THEM about two years ago! The quote they gave me was fantastic, which is why I suppose they are now sending the item back to me (at least that's what I hope). It's a pair of VCA earrings which are now discontinued, but their buyout I thought was even high. I got a very vague email today saying that they found "some inconsistencies with the engravings." I don't even know what that means!

They are paying for the return shipping, thankfully. But my bigger concern is that they sold me earrings which they are now suggesting are fakes. I am not sure if I am reading too much into this or not. Has anyone gotten a similar message? I'm hoping it's just that they realized their buyout was too high and want a way out of it. I replied to the email I got asking for more information but haven't received a response yet.
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It's happened to a lot of people, especially with jewelry items. When they send you the "inconsistencies" message they aren't exactly saying that they're fake but they're saying that they're questionable enough that they don't want to go through the hassle of selling them and having them returned by a buyer. Several other people have had that problem in this thread but the thread so big you have to go too far back to find it. Essentially they're saying that the jewelry is questionable. They outright rejected a Chanel watch of mine a while back and made me pay the $75 return fee. They had also offered far too much money for the watch than they should have based on actual sales. After I did a lot of questioning and complaining the head of their jewelry department refunded the fee to me and said that the watch had inconsistencies. I was able to get it authenticated elsewhere, but I'll never try to sell jewelry to Fashionphile again.
 
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#5,092
Love Of My Life said:
The item was purchased over 2 years ago & in spite of JewelryLover 101 saying the purchase came
from FP too much time has passed for them to honor the original purchase price of the earrings.
FP could claim they had multiple pairs of these VCA earrings & JewelryLover101 would have to be
able to track the VCA earrings sold to her. Not an easy task
FP lately is not doing what many of us would expect them to do.. They are shifting
blame when more than likely these incidents are taking place right in their own backyard
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I seem to recall something about a lifetime guarantee of authenticity. I could have sworn something to that effect was displayed when I was checking out.
FP may have had multiple pairs but unless JewelryLover101 bought more than that one pair........... :shrugs:
I don't know. I know that I would certainly mention the discrepancy to them
 
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#5,093
poopsie said:
The purchase should still show in your profile.
Wonder what would happen if you turned the tables on them and pointed out that they sold you a fake. :graucho:
I would press them to honor their quote or refund you the original purchase price of the earrings
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I love this idea. I would contact Fashionphile and tell them that an item you purchased over 2 years ago has recently been questioned as being inauthentic. When they ask you who authenticated it tell them - they did. Either it's not authentic and they need to refund you your money or it is authentic and they need to honor the quote. I would seriously consider doing this. Especially if after 2 years they're saying that the jewelry item isn't authentic.
 
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#5,094
caannie said:
I love this idea. I would contact Fashionphile and tell them that an item you purchased over 2 years ago has recently been questioned as being inauthentic. When they ask you who authenticated it tell them - they did. Either it's not authentic and they need to refund you your money or it is authentic and they need to honor the quote. I would seriously consider doing this. Especially if after 2 years they're saying that the jewelry item isn't authentic.
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Totally what I would do
I have purchases from back in 2014 that still have the photos from the listing. Why can't they be compared?
There is no way I would just let them slide on this.
But then again I live less than an hour away and could show up in their showroom demanding justice :bagslap: :rtr:
 
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#5,095
caannie said:
I love this idea. I would contact Fashionphile and tell them that an item you purchased over 2 years ago has recently been questioned as being inauthentic. When they ask you who authenticated it tell them - they did. Either it's not authentic and they need to refund you your money or it is authentic and they need to honor the quote. I would seriously consider doing this. Especially if after 2 years they're saying that the jewelry item isn't authentic.
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FP is not saying the VCA earrings are not authentic just have inconsistencies
Unfortunately FP doesn't go into detail exactly as to what the inconsistencies mean or are.
You are quite proactive from posts that you have shared here & on principle along might
consider pursuing this, JMO.
 
#5,096
Thank you all for the input! I did say in my email that the piece was originally purchased through Fashionphile and they should refund my purchase price if indeed they are inauthentic. Fashionphile has a lifetime authenticity guarantee. It's just totally absurd to me that they would question a piece that they originally sold. VCA luckily has serial numbers on all of their pieces, so assuming that Fashionphile keeps track of the serial numbers, it would be evident that they are the same earrings (and not another pair that I purchased elsewhere). And they do still show in my purchase history with photos, but the serial number is not displayed in the Fashionphile photos.

TBH, I don't mind getting the earrings back - in my mind I questioned selling them after I dropped them at FedEx. But it is the question that they raise as to authenticity that has me the most concerned/annoyed.
 
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#5,100
JewelryLover101 said:
Thank you all for the input! I did say in my email that the piece was originally purchased through Fashionphile and they should refund my purchase price if indeed they are inauthentic. Fashionphile has a lifetime authenticity guarantee. It's just totally absurd to me that they would question a piece that they originally sold. VCA luckily has serial numbers on all of their pieces, so assuming that Fashionphile keeps track of the serial numbers, it would be evident that they are the same earrings (and not another pair that I purchased elsewhere). And they do still show in my purchase history with photos, but the serial number is not displayed in the Fashionphile photos.

TBH, I don't mind getting the earrings back - in my mind I questioned selling them after I dropped them at FedEx. But it is the question that they raise as to authenticity that has me the most concerned/annoyed.
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Although there is no picture of the serial number, is it included in the listing description? Also I recommend you take screenshots of the entire listing, pictures and details and a screenshot of your purchase history. Just in case your purchase somehow "disappears" from their history when you start questioning it. And yes, I do believe they would do that. They don't like being told that they didn't authenticate a piece of jewelry correctly.
 
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