Hello all!
I am back for some good advises from you. I sold an brand new authentic chanel bag with box, card and tag attached on ebay in September. More than 10 days later, I got an email from the buyer and below and how it reads:
I purchased from you a chanel purse . I thought I was purchasing an authentic Chanel purse for that price. I did not receive a card of authenticity with that purse. I do not want to pay that much money for a Chanel bag that is not authentic. Therefore , I am requesting to either reduce the price dramatically or credit my account. I have not used the bag and will send back to you. Your understanding in this matter will be greatly appreciated. Thanks
I did indeed include the card in the package. I had my mom videotaping myself packaging the bag and the footage does show the card as long as matching serial number inside the purse.
I wrote back to her as below:
Hi,
The card was included in the package. It was placed inside the zipper pocket. I videotape the whole packaging process which will be uploaded and send to you. The bag is 100% authentic.
I don't mind taking it back but may I ask why it took you more than 10 days to notify me of this matter? Please make sure that you check the zipper pocket for the card. You are more than welcome to ship it back as long as it still has the security strap attached and the card. I still have the footage that shows I indeed included the card. Thank you.
I am wondering why it took her so long to request a refund. My bag is authentic. No doubt.
I don;t mind taking it back but I do not want her to ship it back without the card. I am not going to reduce the price dramatically. Why would she want me to reduce the price if the bag is not authentic?
Please help!!