Hi ladies, recently I sold a YSL cabas chyc on Ebay.
the buyer paid immediately and after she received the bag, she's now claiming that the bag is not the color that she's looking for.
so here's my listing
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=160967311102
the color is dove beige, but she contacting me saying the color is BROWN, and is not THE dove beige that she KNOWS. and opening a ebay claim saying I received the wrong bag from NM and it's not her fault.
here's what she states in the ebay claim:
"The item color is described as "dove beige". The item received is brown. I know what dove beige looks like since THAT is the color I've been wanting and the bag received is not even a slight variation in color, but is most definitely BROWN. I have contacted the Seller and all the Seller can say is: that is what she ordered on neimanmarcus.com and that is what she received. It is not my problem if Neimans sent her the wrong bag. "
well, I bought the bag from NM and it is dove beige by description no doubt, here's a link to NM's page (http://www.neimanmarcus.com/p/Yves-Saint-Laurent-ChYc-East-West-Ranch-Bag-Medium/prod146740055/)
I also found another listing of the same bag saying DOVE BEIGE on ebay,
http://www.ebay.com/itm/NWT-YSL-Yve...389?pt=US_CSA_WH_Handbags&hash=item3cce492715
do I have any chance fighting this one? just so frustrated right now it's my first ebay claim ever so any help will be useful. Thank you
the buyer paid immediately and after she received the bag, she's now claiming that the bag is not the color that she's looking for.
so here's my listing
http://cgi.ebay.com/ws/eBayISAPI.dll?ViewItem&item=160967311102
the color is dove beige, but she contacting me saying the color is BROWN, and is not THE dove beige that she KNOWS. and opening a ebay claim saying I received the wrong bag from NM and it's not her fault.
here's what she states in the ebay claim:
"The item color is described as "dove beige". The item received is brown. I know what dove beige looks like since THAT is the color I've been wanting and the bag received is not even a slight variation in color, but is most definitely BROWN. I have contacted the Seller and all the Seller can say is: that is what she ordered on neimanmarcus.com and that is what she received. It is not my problem if Neimans sent her the wrong bag. "
well, I bought the bag from NM and it is dove beige by description no doubt, here's a link to NM's page (http://www.neimanmarcus.com/p/Yves-Saint-Laurent-ChYc-East-West-Ranch-Bag-Medium/prod146740055/)
I also found another listing of the same bag saying DOVE BEIGE on ebay,
http://www.ebay.com/itm/NWT-YSL-Yve...389?pt=US_CSA_WH_Handbags&hash=item3cce492715
do I have any chance fighting this one? just so frustrated right now it's my first ebay claim ever so any help will be useful. Thank you
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