Galliera was my first LV (brought her home 2 months ago).. and the strap fell off. She went off to LV hospital last week. I got a call just then.
(sorry its too late for full paragraphs)
SA:
· Cant guarantee that. Kinda said that if it happens again, they'll deal with it then. No guarantees.
We spent heaps long haggling over this. Eventually she said shell talk to her manager to see if theres anything they can do.
My question now is
The way shes said that I cant get a new bag coz if the same problem happen again, they cant keep fixing it. Does that mean the Galliera is doomed?
I dont want to keep going back with the bag and I certain dont want it to break again!
Ahhh this is frustrating!!!!!!
Should I accept the bag back? Or insist they allow me buy a new Galliera with the credit note?
(sorry its too late for full paragraphs)
SA:
- Bag was sent to HK and its now fixed
- I can come in to get a credit note or get the bag
- I can get any bag BUT the Galliera with my credit note
- I want bag with no problems. Why can't I have a new 1?
- Cant buy Galliera coz if it happens again, they cant keep fixing it.
- I just want a problem free bag. If I get a new bag, there should be no problem.
- Im happy to take the bag back, providing that the next time the same problem happens, Ill get a new bag
· Cant guarantee that. Kinda said that if it happens again, they'll deal with it then. No guarantees.
We spent heaps long haggling over this. Eventually she said shell talk to her manager to see if theres anything they can do.
My question now is
The way shes said that I cant get a new bag coz if the same problem happen again, they cant keep fixing it. Does that mean the Galliera is doomed?
I dont want to keep going back with the bag and I certain dont want it to break again!
Ahhh this is frustrating!!!!!!
Should I accept the bag back? Or insist they allow me buy a new Galliera with the credit note?