Box shortage ?!
- Thread starter hellokimmiee
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That’s good to know. I never got a box in February and haven’t heard anything about one being sent to me yet. This is taking longer than I thought.
MY SA contacted yesterday to ask if I had gotten a box for my purchase several months ago...lol. SHe's trying to find out who she still owes boxes to. Mine came with one at the time so I told her I had one already.
If you are still missing a box, try reaching out to your SA's.
If you are still missing a box, try reaching out to your SA's.
Hello anyone still have not gotten boxes from 57th Location in NYC Chanel Boutique stand alone?
I am still missing and I bought bags in March 2021. My Sa said corporate will send but still nothing and I asked again they are short of boxes again T_T Could anyone please help you have any suggestion?
I am still missing and I bought bags in March 2021. My Sa said corporate will send but still nothing and I asked again they are short of boxes again T_T Could anyone please help you have any suggestion?
Good question - I am waiting on two boxes from two diff SAs at department stores in the area and I’ve just about given up. They kept telling me they’d send them to me (because they had them again) but never did. I don’t want to harass them about it but it’s disappointing when you spend that much on bags and don’t receive a box. Corporate said they’d send you a box directly?
NM bal Barbour - I had to ask so many times, but I finally got one in the mail. Said they sent it numerous times but they didn’t. Finally sent one without warning, signature required. It did have a full size beauty product in it which was a nice touch.
So keep harassing!
I made a purchase in July 2021 and I got my small box last weekend! My SA had it shipped via FedEx express directly from the Chanel in Bergdorf Goodman on 58th and not from corporate based on the label. You should probably follow up directly with the store, it seemed they just had a shipment of boxes
thank you!! I had boxes from the last week bag but this week i am getting new bag from 57th and for that they ran out of boxes already! I asked my SA a few time every two month if i can get boxes since i been buying bunch of staff and they comes with boxes, but she saids she is not allowed to give cuz corporate is sending me for replacement. Soho location boutique just gave them to me when they had shipment in store. So I am wondering even though they are the same boutique stand alone different policy? I bought from NM and they shipped to me already too by my SA.
i agree!!! it just slowly eating me inside because other SA sent to me already!. My Sa kept saying sorry but i dont know why she cant give me in person in store I go there every 1 - 2 moths to buy something always and i see boxes there! She is nice but she said corporate is sending me so I have to wait. But other just gave to me no hassle. 57th is Flag ship store and i dont know if they have different policy?
omg yes i got one SA there she sent me with some beauty product too it was so nice of her they are so nice..compared to SA in NYC...
I asked my SA several times and felt that it's out of my SA's hands since she already submitted my name for a box. I didn't want to waste my time as well as my SA's time. And, I didn't want to give up either. Thus, I asked for the customer manager and she sent me a box right away.
It seems Chanel is always short in some sort of packing material, be it boxes or shopping bags, although Hermès seems to be having similar issues, so I guess it’s not a unique problem. From personal experience at a Saks boutique in the spring, it seems to be up to each SA to keep tabs on which clients need boxes and send accordingly, though when they do get a shipment of boxes in the store they prioritize current sales before sending them out for previous purchases. I have gone in before to browse and my SA would just give me boxes if she still owed me one at the time.
wow great job. I called customer service again and they see that they already tried to contact 57th Chanel store. But i hear nothing. Did you talk to customer manager in store? Would love to know how it worked out for you. My SA is kind of new and I feel she doesn't dare to do stuff out of the system where I know some SA will just give them boxes when it restock or give extra.
wow great to know! I got all the boxes from Sak and NM and other boutique stand alone except this 57th street one I find it so weird. Because they had the boxes stocked up during summer and not sure why they couldn't give me and when I asked my SA kept saying Corporate will send ...