So since I didn't get a reply to my email, I decided to call customer service and give that a go before I dealt with my CC to get my money back. Surprisingly, the lady who helped me was really nice. I called last Friday and she told me that they had my item in their warehouse and it should be shipped early this week and then FedEx would send me an email with a tracking number. I wasn't going to hold my breath after reading about how they would lie to you and give you false information. Luckily, FedEx did send me an email and it was shipping to the right city and BTR actually updated the tracking number in my account. BTR also finally replied to the two emails I sent after I called CS. I finally received the package today (ordered on Jan. 26) and initially, I was scared that it was the wrong item because there was a bracelet-sized box and I had ordered a ring! Good thing it turned out to be the right item, but there are some major scratches on it. I'm just happy to have even gotten the item at least! I'm sure it could've turned out a lot worse. And that's probably the last time I'll order from BTR. It's just not worth the anxiety and high chances of trouble.
What's sad about this post is that you are OK with receiving damaged merchandise simply because you are glad to have received anything. Since when is this ok? In any other situation, a buyer would not be satisfied with receiving merchandise that is damaged or not as described; however, in the case of BTR, the buyer feels so lucky to have received anything at all, that they don't mind receiving damaged goods. How does this make sense, ladies? BTR should be shut down. Period.