Hi everyone,
I have been ordering from BTR for a year now, and spent ALOT of money on this site...
I have had to return about 75% of my orders... I've returned clothing because it was horrible, cheap quality. I've returned about 10 pairs of boots because there was no specific sizing chart, and although all the boots that are priced above $100 were actually great quality and real leather, they were either huge or too small. Since you only get 20 minutes in your cart to buy the item before another customer can reserve it, there is not alot of time to look up the fit on the internet.
When you send things back, it is a bit unfair because although they send you a pre-paid shipping label, they do not refund your tax, and they take the return shipping charge off of the credit you receive back.
When you order something and it never comes, and the order has to be cancelled (Yes, even DESIGNER BAGS etc,) you do get your CC refunded. I have had about 3 orders cancelled because the stock never came, and my CC has always had a refund within 5 business days of the notice, so at least you don't have to be worried about that.
You only get a store credit when you receive the item and send it back.
Hope that re-assures some people
PS. Has anyone gotten Uggs off that site? I noticed they have them on next Tuesday, as an Ugg lover I would love to get some, but after reading some of this I would be worried that they would be fake... thoughts?