BeverlyHills Boutique Not Providing Return Label?
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I recently purchased a bag also from the BH boutique and they refused a return label to me as well. Told me I needed to return the bag in person to any local boutique, which I ended up doing. They said it was because of the high value of the bag (it was over $14k), but now after reading this I am not sure if that was the real reason.
I will say, however, that this is not normal this store is doing this. Speak to a manager or supervisor.
I will say, however, that this is not normal this store is doing this. Speak to a manager or supervisor.
I forgot to mention the closest boutique is 4 hours away. Can’t really go and drop it off.
I wish I could go to a store. The closest is 4 hours away. I did call Chanel and requested a call back from the store manager. Instead I got a call back from customer service manager telling me the same thing that no boutique provides any return label. I just find that to be unbelievable.
That can't be right, especially during a pandemic, that they are refusing to provide a return label. I have had boutiques provide return labels in the past, just as recently as last year. This isn't right, unless this is something very new.
I am quite disappointed as the stress this created is sucking the joy out of buying my first Chanel. I guess could keep the bag, but would really rather take my business else where if possible.
I purchased a WOC in May from my SA while we were still under quarantine so it shipped from the warehouse in NJ and they sent a return label with the item. I recently placed a phone order with my SA that arrived at the beginning of the month and it did not come with a return label but I also only live 40 minutes away so I could always go to the boutique to return. I do think it’s strange that they are refusing to send a return label especially given your location from the nearest boutique and during a pandemic at that.
I returned a bag through Fedex to Chanel last year (I didn't think to ask the boutique for a return label since I was shipping to a different boutique and it was after the 14 day return period... guess I was happy they were accepting the return at all). It cost about $60-70 and I insured it for the price of the bag. Because of the high value, the Fedex agent had to confirm the item was actually in the box and she also needed proof of the value (receipt) in order to insure it for the full price of the bag, therefore don't go to Fedex with the box completely taped up. If you do, and don't want to unbox it, they will not insure for the total value (from my experience).
That is good to know! Thank you for the heads up. I guess I will have to declare the value?
Some do, some don't....Definitely factors into my decision when purchasing in case I am not 1000000% sure...
Are you permitted to return to the boutique for a full refund? If yes, I'd make it a road trip, return both bags in person, and find the bags at a department store if possible.
I am limiting travel at this point. It is not worth an 8-hour roundtrip drive. Wish I live closer but maybe it is for better that I don’t. :/
Yes, you will have to tell them how much you want to insure and the cost of the item. For instance, I returned a mini flap that cost just under 4K after taxes and I insured for 4K. I could have insured for less than the cost of the item, but I couldn't insure for more than the cost.
That’s a strange response from CS that no boutique provides any return label. That’s not true unless it’s up to the discretion of the SA. I ordered a wallet as a gift for my sister from a boutique in Vegas and the SA sent me return label.
Thank you for the response. Was it recent and was it a freestanding boutique?