Being Banned From Coach Stores - Did You Read?
- Thread starter noshoepolish
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I have no idea what their thought process is. A few weeks ago we were in the store and my husband bought two purses for me. They asked for his credit card and when the info popped up they asked "Sheri or Jay". . . . .this was a dumb question since he doesn't look like a Sheri. . . .even with me standing right there, they sold to him. . .go figure
Yikes this is a frightening thought. But seeing as Coach has been slowly inching its way into Canada, many Coach lovers missed out on older styles they wanted to get but were unable to. I can see why my family was starting to feel uneasy about going into Coach. We don't buy in high volume but I'm not always able to come home during PCE events so I would email them potential bags (usually 2-4) and since they don't have a limit for returns, I can always test out the bags when I get back or at least feel the material and know if they're stuff I want or not. Then I return them immediately, no selling on eBay or anything. TPF has been invaluable for pointing out how new items will look and feel but really nothing beats seeing an item in person.
Quite honestly if outlets are the problem, why doesn't Coach make an online outlet that's willing to ship anywhere? It would not only solve their eBay problems but also other sites that sell their bags too and are not legitimate resellers.
Quite honestly if outlets are the problem, why doesn't Coach make an online outlet that's willing to ship anywhere? It would not only solve their eBay problems but also other sites that sell their bags too and are not legitimate resellers.
I don't know if this is the place to post this, but I had a Coach store manager be extremely rude to me and harassed me to the point where I had to get a security guard for no reason. The minute I walked into the store, he was extremely condescending and rude to the point where I had to file a complaint with the corporate office. I walked out of the store in tears. Has anyone ever encountered a mean Coach SA or salesperson to the point where they had to file a complaint? If so, what happened? I wanted to post this in a new thread, but can't figure out how to do so.
That's the thing; I had no idea. The SA was just condescending and patronizing in the way that he spoke to me. It was very upsetting. Anyway, I don't think I'll set foot in that store/location again. Nevertheless, at the time, it tarnished my perception of Coach and I have sooo many of their bags and value their product. Hopefully, in time, I will get past this.
Has anyone heard of anyone being banned for doing a lot of returns with a receipt? I have done my fair share of returns this last year, all with receipts and new with tags. The SA seemed kind of annoyed with me today when I returned a handful of items with gift receipts. They all know me at my store, so I'm afraid that I'm going to be put on the "do not mail" list or the "banned" list now.
If you read back to some of my earlier posts in this thread, I'm pretty sure that was the reason for my banning. I was an impulse buyer (who lives within 5 miles of an outlet) buying 'great deals' that I really didn't need, and I also returned quite a bit of FP items (NWT and with receipts) that I later found at a better outlet price (ie. I had originally bought an item at a FP store~let it sit unused in my closet for a time, hoping it would make it to the outlet. Many times I would find it eventually at the outlet, so I purchased the outlet item, then later returned the FP item, still NWT, unused AND WITH receipt.....). I would estimate that my return rate was about 35-40% of all my purchases. I can't say for certain that was it, but it's a likely possibility. I wasn't given a verbal explanation when I was banned, the manager just handed me a letter which others have mentioned is a standard letter that intimated that I was a reseller (NOT!). I would definitely cut back on the returns if I were you, especially if the SA/manager seemed annoyed today. Others here may disagree, but I do think managers bring your purchase/return history to the attention of Coach corporate and then they do further digging to track your entire history and then may make the call to ban someone.
I'm sorry to hear that they banned you. I think I am going to try to cut back on my Coach purchases for awhile. The nearest outlet is 2 hours away, so I do most of my purchasing at the FP store. To me, it seems like most of the ban letters are coming from the outlets. I don't think I've heard of anyone being given the letter at a FP store. Someone please correct me if I'm wrong.
Could be, but I don't think they could track that stuff directly at the outlet store. As I mentioned, I would see the item I'd previously purchased at FP store at the outlet, purchase it, then a couple of weeks later, return the previously purchase FP item (NWT,unused), and I never got the same SA/Manager during the purchase as I did the return, so I don't see how they would know that's what I was doing. I think my high return rate in general may have drawn a manager's eye, she reported it to Corporate and then they did a further 'investigation' to see I had many purchase/return/puchase of the same item.....so I think in general a high purchase/high return rate may catch the outlet Manager's attention and then they start the process by notifying corporate and they take over from there. But then again, all this is just speculation as I don't claim to know their procedures.....
I think I recall one TPF'er mentioning that she called her local FP store to order an item and was told verbally on the phone by a FP store SA that she was 'banned' and to be expecting the letter soon, which she did, in the mail.
Originally Posted by teerash 
I think it is the purchasing FP then returning to purchase at outlet price that resulted in the ban letter rather than just returning in general.
In fact, it was mentioned to me one time with regard to a PCE purchase. I bought an item and the SA offered to let me keep the coupon since there was still a while before it would expire. About a week later, I bought another of the same item at a different Coach store and the SA mentioned the previous purchase. I explained that my daughter saw it and wanted one so I was buying another.
The point is that they can and do see all transactions done at Coach stores, whether FP or outlet. (They don't know what you buy at Macy's or other retailers.)
I think it is the purchasing FP then returning to purchase at outlet price that resulted in the ban letter rather than just returning in general. As I understand, their computer system links all your transactions. So they certainly can see the purchase of the original item (at FP), following purchase of the same item (outlet) and the return of the FP item.
In fact, it was mentioned to me one time with regard to a PCE purchase. I bought an item and the SA offered to let me keep the coupon since there was still a while before it would expire. About a week later, I bought another of the same item at a different Coach store and the SA mentioned the previous purchase. I explained that my daughter saw it and wanted one so I was buying another.
The point is that they can and do see all transactions done at Coach stores, whether FP or outlet. (They don't know what you buy at Macy's or other retailers.)
Coach is the only store I can think of where a person would want to continue to shop there after being banned.
I would think that there are ways to get around the banning - use your husband's credit card, etc. I ordered some stuff at the online sale using my husband's email, but when I ordered I put in my name. As far as I can tell, they haven't connected that order to my other Coach purchases.
I would think that there are ways to get around the banning - use your husband's credit card, etc. I ordered some stuff at the online sale using my husband's email, but when I ordered I put in my name. As far as I can tell, they haven't connected that order to my other Coach purchases.
I haven't read through all pages on here but I have bought quite a few off of eBay. I fell in love with alot of stuff from 2008-2011 and ebay or bonanza is the only way to get them. I will say that when a coach factory sale comes up online and I go to try and buy something and find that its a popular item and being held in other members' carts, and i cant buy it for myself, it's very very irritating to find a load of them marked up $50 or more for profit on eBay. I just get so mad that I wanted it for myself and I can't buy it. Anyone else feel like this? I apologize if this was already mentioned in this thread and I didn't see it.