Being Banned From Coach Stores - Did You Read?

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#526
#527
This company (Abercrombie) has some brilliant publicists. Look at all the free advertising they are getting by paying-to-not-wear/banning people.
 
#530
bluerose2 said:
Thank you for clarifying! I did missunderstand... I have done that too in the past. I don't see anything wrong with it if it hasn't been used and is NWT. You can get three bags at the oulet for the price of one at the FP. If Coach has a problem with people doing that than they should find a different way to handle their deletes!
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I know exactly why you are most likely being banned and that is due to missed profit opportunity not reselling. For example, if you are buying a FP bag and than holding it in hopes of it going to the outlet you are preventing that bag from being sold for fullprice to someone else. If you buy a 500$ bag and hold onto it for months and months until it hopefully goes to the outlet for half the price that is 250$ of lost profit to Coach. All companys do track this practice. You may ask why and it is because imagine if everyone did the same thing . There would not be any full price bags sold as one would simply buy the bag wait for the bag to go on sale or in this case to the outlet and than buy the same bag and return the original purchase. The reason bags end up at the outlets is due to season change, slow seller etc etc. When I was in college a friend was working at Gucci and every season a woman would come in and buy thousands of dollars in clothes/handbags. She would than buy the items when they went on sale and return the original purchases (she was not allowed to shop there anymore after it was determined what she was doing). Really it is the same as returning the item and than asking to immediately buy it back at the sale price, which most companies will not do unless it is within the adjustment period (it is just a bit more clever way of doing it and giving yourself an unlimited adj timeframe). Imagine if you owned a business and your clients did the same thing right. I hope this makes some sense.
 
#531
henrylove said:
I know exactly why you are most likely being banned and that is due to missed profit opportunity not reselling. For example, if you are buying a FP bag and than holding it in hopes of it going to the outlet you are preventing that bag from being sold for fullprice to someone else. If you buy a 500$ bag and hold onto it for months and months until it hopefully goes to the outlet for half the price that is 250$ of lost profit to Coach. All companys do track this practice. You may ask why and it is because imagine if everyone did the same thing . There would not be any full price bags sold as one would simply buy the bag wait for the bag to go on sale or in this case to the outlet and than buy the same bag and return the original purchase. The reason bags end up at the outlets is due to season change, slow seller etc etc. When I was in college a friend was working at Gucci and every season a woman would come in and buy thousands of dollars in clothes/handbags. She would than buy the items when they went on sale and return the original purchases (she was not allowed to shop there anymore after it was determined what she was doing). Really it is the same as returning the item and than asking to immediately buy it back at the sale price, which most companies will not do unless it is within the adjustment period (it is just a bit more clever way of doing it and giving yourself an unlimited adj timeframe). Imagine if you owned a business and your clients did the same thing right. I hope this makes some sense.
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No it doesn't make sense. I am not being banned. Instead of jumping on the wagon months later after the conversation started, go back few pages and get familiar with the situation before quoting me.
 
#533
bluerose2 said:
Thank you for clarifying! I did missunderstand... I have done that too in the past. I don't see anything wrong with it if it hasn't been used and is NWT. You can get three bags at the oulet for the price of one at the FP. If Coach has a problem with people doing that than they should find a different way to handle their deletes!
Click to expand...


On the practice of buying at FP, holding on to the item and then buying at outlet and returning the FP one, with FP receipt, I have been encouraged by outlet SAs to do this. THEY don't seem to have a problem with it, maybe corporate does. Left hand and the right hand don't know what each other are dong.
 
#534
lizmil said:
On the practice of buying at FP, holding on to the item and then buying at outlet and returning the FP one, with FP receipt, I have been encouraged by outlet SAs to do this. THEY don't seem to have a problem with it, maybe corporate does. Left hand and the right hand don't know what each other are dong.
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I really don't think SA cares too much about us getting BAN. They are just interested to push and make sales and get their bonuses. I am always been told to buy multiples and make returns whenever I want as long as the items are new. I have also been told the same thing about buying at FP then buy at outlet and return the FP.
 
#535
CcCcCcCc said:
I really don't think SA cares too much about us getting BAN. They are just interested to push and make sales and get their bonuses. I am always been told to buy multiples and make returns whenever I want as long as the items are new. I have also been told the same thing about buying at FP then buy at outlet and return the FP.
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good point.
 
#536
Get this. . . .I was banned from buying at any Coach outlet 18 months ago. Since then, they have sent me invites to their on line factory sales. . .so I decided to try to buy fully expecting that they wouldn't allow me to check out. Surprise. . . .I've been able to purchase three times. . .. guess their computers don't talk to each other. I just got another invite this morning and fully intend to make another on line purchase.
 
#537
sheri826 said:
Get this. . . .I was banned from buying at any Coach outlet 18 months ago. Since then, they have sent me invites to their on line factory sales. . .so I decided to try to buy fully expecting that they wouldn't allow me to check out. Surprise. . . .I've been able to purchase three times. . .. guess their computers don't talk to each other. I just got another invite this morning and fully intend to make another on line purchase.
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Have you been using the same name, address and credit card to pay for the current purchases? Or have you moved? Or are you paying cash? Or using a different name?

Their computer systems are tied together.
 
#538
sheri826 said:
Get this. . . .I was banned from buying at any Coach outlet 18 months ago. Since then, they have sent me invites to their on line factory sales. . .so I decided to try to buy fully expecting that they wouldn't allow me to check out. Surprise. . . .I've been able to purchase three times. . .. guess their computers don't talk to each other. I just got another invite this morning and fully intend to make another on line purchase.
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BeenBurned said:
Have you been using the same name, address and credit card to pay for the current purchases? Or have you moved? Or are you paying cash? Or using a different name?

Their computer systems are tied together.
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Ditto for me too....Been able to make two separate Coach.com (not factory store online) purchases since my banning in May, using my existing account info/CC etc.... I'm not so sure that their systems/databases are as integrated as we would assume they should be!
 
#539
henrylove said:
I know exactly why you are most likely being banned and that is due to missed profit opportunity not reselling. For example, if you are buying a FP bag and than holding it in hopes of it going to the outlet you are preventing that bag from being sold for fullprice to someone else. If you buy a 500$ bag and hold onto it for months and months until it hopefully goes to the outlet for half the price that is 250$ of lost profit to Coach. All companys do track this practice. You may ask why and it is because imagine if everyone did the same thing . There would not be any full price bags sold as one would simply buy the bag wait for the bag to go on sale or in this case to the outlet and than buy the same bag and return the original purchase. The reason bags end up at the outlets is due to season change, slow seller etc etc. When I was in college a friend was working at Gucci and every season a woman would come in and buy thousands of dollars in clothes/handbags. She would than buy the items when they went on sale and return the original purchases (she was not allowed to shop there anymore after it was determined what she was doing). Really it is the same as returning the item and than asking to immediately buy it back at the sale price, which most companies will not do unless it is within the adjustment period (it is just a bit more clever way of doing it and giving yourself an unlimited adj timeframe). Imagine if you owned a business and your clients did the same thing right. I hope this makes some sense.
Click to expand...

Bluerose2 was simply replying to my earlier post, she was not the person who was banned, I was.....
Yes, in hindsight I do see how my practices could potentially dip into Coach's bottom line, but as several other posters have mentioned, the sales practice amongst the SAs is to sell, sell, sell, and they never warned me that what I was doing was subject to being banned; a simple warning would have stopped me from doing it! The bottom line (in my eyes anyway) is for Coach to simply tighten up their return/exchange policy so it's not so open-ended.

Oh, and back to the topic at hand, the supposed reason for my banning was that my sales history (buying multiples/high volume) indicated to them that I was a reseller, which I am not, so my beef with them is that 1) I was being lumped in w/ resellers as a buy/return/re-buyer and 2) that I was given no warning IN ADVANCE that what I was doing could be cause for a banning.
 
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