Last week I gathered up all my coach purchases from the outlet that had been MIA in my collection. I went to the outlet with the intentions of returning 2 wallets that I had bought in the past month and buying my MSB which had a pretty price tag attached. I ended up forgetting the cheaper wallet at home but still did the return on the more expensive one. I placed my charge send order and then noticed new deletes. I picked out a kristen swingpack and a matching slim wallet for my boyfriend's grandma. I must have asked 4 SA's how it looked and what they thought. I didn't plan on finding something to buy her but in the end I chose 1 of the 3 I was carrying around.
So I had the SA hold it at the counter and I told her I would be right back to see her because I wanted to do some returns on some old items and didn't want the others to think i was crazy. I had stuff from 2008. I had all the receipts too! I didn't know I had stuff that old but I think I returned like 6 things. The total ended up being like $120 and it paid for my swingpack, wallet, and keyfob minus $5. They knew the 2 were gifts. I ended up coming back a few days later and exchanging the wallet or a matching changepurse. Since my returns were so old and the cards had been reissued they gave me store credit and thats how I ended up with the $120. I said I am not gonna use them now so I mine as well return them. I said I felt silly cause they were so old but the SA said it would be silly to keep them if I wasn't going to use them. When I did the wallet exchange for the coinpurse I was supposed to get $23ish back but another SA I always talk to said I could get cash cause it was under a certain amount. I would have taken the card cause I would use it in the future. I like buying gifts and such.
My returns were so old because A. I just never used them. and B. because my mother decided to clean my room and packed most of them away in the bottom of a box under a rice cooker and put it in the basement. I couldn't find these things for over a year and a half. I didn't use them and they were to be gifts and those birthdays and needs had come and gone and this is what I told the SA. So I understand returning things that are old. I am hoping that because I did that I won't get in trouble. I had all my receipts. In the past month I guess you could say that I spent like $700 but some of that was with the exchange. Like $120 of it. The one SA at the outlet even commented that I was carrying my Sophia that day because I had talked to her 2 weeks before and took me like an hour and a half to decide to take it home. So its not like I selling it and I am not using it. I don't sell like that. I just get rid of the old ones I don't use anymore. I only have 7 purses so its not that bad.
I have in the past turned in 3 of my damaged purses w/o receipts. I hope they don't ban me because I am a loyal customer but after reading these messages I fear this too and I don't think that it is fair for everyone. If TJmaxx or Marshals ever did a return to much ban I feel like I would be the first on the list. I am just very picky. I like being able to return my items without fear. You take your purse home, put all your stuff it in, try it out, and then decide. That doesn't seem to be a crime to me.
