Banned from making too many returns? - Share your experiences!

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#121
Sassys said:
I think stores need to start putting tags on certain parts of the clothes, so that it is impossible for people to wear it, then return it. I notice Express is now doing this. They now have a huge black take that says on it "if removed item can not be returned" I work in retail on the weekends and too many woman come into the store with the tags off and tell me they cut the tags off but never wore it. BULL!! Why on earth would you cut tags off until you get ready to wear it out?? I can tell when an item has been worned.

I feel bad for people who truly are honest and want to return things, but thanks to people who are always trying to beat the system the rest of us have to suffer.
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I am not native to US, so we had no customer rights protection law up until late 90-s. I come in US at the beginning of 2000, so I would always remove tags. And never suspect I could return it. Well, I was kind of wondering how on earth people could buy here like 40 things at once. I loved Ann Taylor outlet store and I saw women would just have piles and piles of clothes. Ann Taylor does not allow to return clothes without the tag, so this is not the issue for AT.
The first time I ever encounter this problem when I was returning a T-shirt to Armani exchange. The girl was doing all kinds of things to a t-shirt, smell it, looked at the tag closely, turn it all ways around. I was surprised. I bought it for my sister and I was suppose to mail it, she did not like something about it (send her an email with a photo) so I just brought it back.
The girl "talk" to me about how some customers attach tags back. I was pretty annoyed at this point. Anyway, she returned the money or I exchange it for something else.
On the other hand, Nordstrom does not care if your tag is on or off, so with Nordstrom clothes I sometimes removed tags and after I had clothes in a closet for more than a month and never wore it I would return it.
In 2002 I thought it was more than weird than girls talk about closet full of clothes with tags on.
Now I don't remove tags.
Anyway, sometimes I see women who have plastic sticking out around the back of their neck. I just wonder why. :greengrin:
I don't necessarily think 100 % of the women removing tag and changing their mind about clothes wore it.
I had dresses in my closet I never wore for 3 year. I have VS shoes with a lot of bling bling for 4 years and I never wore them because there were no occasion (a lot of moving around).
 
#122
alice87 said:
I am not native to US, so we had no customer rights protection law up until late 90-s. I come in US at the beginning of 2000, so I would always remove tags. And never suspect I could return it. Well, I was kind of wondering how on earth people could buy here like 40 things at once. I loved Ann Taylor outlet store and I saw women would just have piles and piles of clothes. Ann Taylor does not allow to return clothes without the tag, so this is not the issue for AT.
The first time I ever encounter this problem when I was returning a T-shirt to Armani exchange. The girl was doing all kinds of things to a t-shirt, smell it, looked at the tag closely, turn it all ways around. I was surprised. I bought it for my sister and I was suppose to mail it, she did not like something about it (send her an email with a photo) so I just brought it back.
The girl "talk" to me about how some customers attach tags back. I was pretty annoyed at this point. Anyway, she returned the money or I exchange it for something else.
On the other hand, Nordstrom does not care if your tag is on or off, so with Nordstrom clothes I sometimes removed tags and after I had clothes in a closet for more than a month and never wore it I would return it.
In 2002 I thought it was more than weird than girls talk about closet full of clothes with tags on.
Now I don't remove tags.
Anyway, sometimes I see women who have plastic sticking out around the back of their neck. I just wonder why. :greengrin:
I don't necessarily think 100 % of the women removing tag and changing their mind about clothes wore it.
I had dresses in my closet I never wore for 3 year. I have VS shoes with a lot of bling bling for 4 years and I never wore them because there were no occasion (a lot of moving around).
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Cutting tags off an item before you actually put it on to wear it makes no sense to me.
 
#123
Sassys said:
I think stores need to start putting tags on certain parts of the clothes, so that it is impossible for people to wear it, then return it. I notice Express is now doing this. They now have a huge black take that says on it "if removed item can not be returned" I work in retail on the weekends and too many woman come into the store with the tags off and tell me they cut the tags off but never wore it. BULL!! Why on earth would you cut tags off until you get ready to wear it out??
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Sometimes people are convinced that they want to wear something but when they actually make the plunge and put it on and glance in the mirror decide that its just not right. I can see that happening. In that case they would have taken the label off already and put it on but in truth not worn it. Is that always the case? Of course not but it is a likely scenario. I would imagine that a woman trying to slice a label like the one posted above off the seat of her dress would end up in the hospital or at least with a ripped dress.

Sassys said:
I feel bad for people who truly are honest and want to return things, but thanks to people who are always trying to beat the system the rest of us have to suffer.
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It's always like that, no?

mashanyc said:
^Herve Leger started doing that last year. they now sew Huge black fabric tag right into the seam on the back of all their dresses/skirts. there is No way to tuck that in. you have to cut that tag off to wear the dress. i applaud HL for doing that. people really take advantage of special occasion/eveningwear. wear it and dont even bother to dryclean. disgusting. I am friendly with Bloomies SA in dresses dept and she tells me its like 85% return rate in that dept
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By us, we dont take back kids gowns once they leave the store. Invariably with the delicate fabrics there is bound to be a snag or a pull etc, and that makes it non returnable. The headache involved in evening wear (I mean special gowns and the like) are only one of the reasons that we are moving away from that business.
 
#125
linpaddy said:
Hello everybody,

I was reading up on stores' return policies and did not realized that stores could ban you from making too many returns!

This totally shocked me as I did not know that stores could do that!
I read that a TPFer received a nasty letter from Bl**mingdales from returning too many pairs of shoes. But the shoes were mostly from online and unworn with the receipt to boot! She did not do anything wrong!

This worries me. Over the past month, I ordered almost $1k worth of jewelery from Banana Republic (in separate orders). They were meant as gifts but I was very disappointed at the quality.

I had no problems doing the returns although a couple of BR clerks checked the items very carefully (making me feel really bad).

I am now worried that I could be banned from BR because I have a very high return rate. I use a store card so I know that I am definitely being tracked!

Does anybody have similar stories to share or experiences from being banned? How do we know what triggers a ban? Any tips would be greatly appreciated!
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I do know that Ross has banned somebody I know for to many returns. I think its bad customer service!
 
#126
I also used to work at Macy's while in uni. It was totally different though from what another person described here though. We were never taught to coerce people in fact it would not have been in our interest since any returns we would get would go against us. The associate Nos. were on the receipts and when someone brought in a return it would always go under the No. that was on the receipt. Also, I love being an SA there and loved dealing with people in general, I always tried making it a happy experience for people.

A couple of times I had crazy people, one threw a watch at me, another one brought in a totally disgusting watch which must have been bought decades ago or so it looked, the person must have gotten a watch that was the same time but brand new and brought in the old one with the receipt to basically steal a brand new watch. The manager told us to take the disgusting watch back. How people must have the nerve, I would be so ashamed.

Then we were also told by the ladies that worked at cosmetics that people would buy say a La Prairie cream, bring it home, pump it into another container at home and fill the La Prairie contained with drugstore el cheapo cream and top it with half an inch of the original product. Then they would return the cream as the La Prairie they got, get to keep their expensive cream for free so practically steal it. It can get really nasty.

Now I live in Hungary, Europe and here returns used to be nonexistent. These days some stores allow you to return but it is made hard. I hate to return so I try to think my purchases over but it happens to even the best of people that you find out when you get home that this was not really what you wanted. Then you are pretty much stuck with it which is hard when we are talking about expensive merchandise. Now you can exchange but having been an SA I try to avoid that too at times, I am getting better at it though. I bought two Burberry bags last fall and ended up selling one to a friend half price. Since then I really think things over before I buy them. I did get a pair of Zara shoes last weekend which were not the quality I was happy with so after I got home I took them right back and actually ended up returning them but they really wanted me to exchange though, I did not want that as all of them from that style were falling apart. In this case I think it is justified and yes one should have the nerve, after all most of us work really hard for the money we make.
 
#128
OVincze said:
I also used to work at Macy's while in uni. It was totally different though from what another person described here though. We were never taught to coerce people in fact it would not have been in our interest since any returns we would get would go against us. The associate Nos. were on the receipts and when someone brought in a return it would always go under the No. that was on the receipt. Also, I love being an SA there and loved dealing with people in general, I always tried making it a happy experience for people.

A couple of times I had crazy people, one threw a watch at me, another one brought in a totally disgusting watch which must have been bought decades ago or so it looked, the person must have gotten a watch that was the same time but brand new and brought in the old one with the receipt to basically steal a brand new watch. The manager told us to take the disgusting watch back. How people must have the nerve, I would be so ashamed.

Then we were also told by the ladies that worked at cosmetics that people would buy say a La Prairie cream, bring it home, pump it into another container at home and fill the La Prairie contained with drugstore el cheapo cream and top it with half an inch of the original product. Then they would return the cream as the La Prairie they got, get to keep their expensive cream for free so practically steal it. It can get really nasty.

Now I live in Hungary, Europe and here returns used to be nonexistent. These days some stores allow you to return but it is made hard. I hate to return so I try to think my purchases over but it happens to even the best of people that you find out when you get home that this was not really what you wanted. Then you are pretty much stuck with it which is hard when we are talking about expensive merchandise. Now you can exchange but having been an SA I try to avoid that too at times, I am getting better at it though. I bought two Burberry bags last fall and ended up selling one to a friend half price. Since then I really think things over before I buy them. I did get a pair of Zara shoes last weekend which were not the quality I was happy with so after I got home I took them right back and actually ended up returning them but they really wanted me to exchange though, I did not want that as all of them from that style were falling apart. In this case I think it is justified and yes one should have the nerve, after all most of us work really hard for the money we make.
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:shocked::wtf:
 
#129
PriscillaW said:
I have only made 1 return in my life. I just feel embarrassed doing it and I dunno why I feel as embarrassed as I do! Call me crazy, but if something ends up being something I don't want, I don't want to return because of this. I sell it on Ebay even if it's for a little less. I must be nuts lol
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I don't feel bad for returning at all. Everything I returned are brand new and usually done the next day. Since 90% of what I buy online don't fit there is no way I am NOT returning them! Especially after I just paid $750 for a pair of YSL sandals or $600 for a pair of CL shoes. Even if I want to sell them on Ebay I would never be able to get even half of what I paid for. When you add in all the fees I would be losing a boat load of money if I did it that way! Besides it's not my fault if most retailers do NOT stock small sized shoes and even when they do the sizing are all over the place so a 34 in one brand is not the same as the next! That leaves me with no choice but to buy, try and return if they don't work out.
 
#130
scorpiosgirl69 said:
I don't feel bad for returning at all. Everything I returned are brand new and usually done the next day. Since 90% of what I buy online don't fit there is no way I am NOT returning them! Especially after I just paid $750 for a pair of YSL sandals or $600 for a pair of CL shoes. Even if I want to sell them on Ebay I would never be able to get even half of what I paid for. When you add in all the fees I would be losing a boat load of money if I did it that way! Besides it's not my fault if most retailers do NOT stock small sized shoes and even when they do the sizing are all over the place so a 34 in one brand is not the same as the next! That leaves me with no choice but to buy, try and return if they don't work out.
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that's true, and wow! a 34? I thought my feel were small (35 to 36)
 
#131
PriscillaW said:
that's true, and wow! a 34? I thought my feel were small (35 to 36)
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I know it's the bane of my existence!! I just recently ordered 7 pairs of Christian Louboutins but only scored ONE pair!! I also tried 5 pairs of YSL Tributes and kept two (so yeah for me). Many girls on here know my problems finding shoes due to my tiny feet so if a retailer dares to give me problem about my returning I will give them an earful!! LOL. It's NOT fun returning... who wants to go to the post office daily anyway.
 
#132
scorpiosgirl69 said:
I know it's the bane of my existence!! I just recently ordered 7 pairs of Christian Louboutins but only scored ONE pair!! I also tried 5 pairs of YSL Tributes and kept two (so yeah for me). Many girls on here know my problems finding shoes due to my tiny feet so if a retailer dares to give me problem about my returning I will give them an earful!! LOL. It's NOT fun returning... who wants to go to the post office daily anyway.
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yeah, that's no fun at all! I am curious, how tall are you? I am 5 feet.
 
#133
OVincze said:
Then we were also told by the ladies that worked at cosmetics that people would buy say a La Prairie cream, bring it home, pump it into another container at home and fill the La Prairie contained with drugstore el cheapo cream and top it with half an inch of the original product. Then they would return the cream as the La Prairie they got, get to keep their expensive cream for free so practically steal it. It can get really nasty.
Click to expand...

Wow! Imagine buying those returned creams, and trying to explain that to the store...
 
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