I think it would take a lot more than just making too many returns to be banned from a store...it would probably be repetitive and excessive...for salespeople to recognize you and realize that you are making a lotttttt of returns...i've worked in retail and after a year or two, i started to recognize the same people that were coming in and buying and returning stuff. sometimes they come to "buy" something just to "talk"...possibly because theyre lonely. and other times, they buy the items and return it to get a different form of refund than what they had originally used.
Banned from making too many returns? - Share your experiences!
- Thread starter linpaddy
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I feel that if a retailer wants to ban people from returning with an excessive fraud return history, then by all means. Everyone is hit by the economy in some form or another, if everyone fraudulently returned a piece of merchandise and the retailer isn't able to sell it, they lose a ton of money.
I totally hate going to discount stores like NR and seeing someone buy a high quantity of great merchandise with the intent to resale. The thrill of going into stores like that are finding that one item you loved when it was full price and now finding that it's on sale! People like that ruin it for regular customers.
I totally hate going to discount stores like NR and seeing someone buy a high quantity of great merchandise with the intent to resale. The thrill of going into stores like that are finding that one item you loved when it was full price and now finding that it's on sale! People like that ruin it for regular customers.
I worked at Nordies for a short period of time. They are well-known for the we-will-take-anything-back-no-questions-asked policy, and some people just take it way to far. I call these people "renters" because that is just what they do. They walk into your store, demand that you pay attention to them even though there are real customers around, they purchase insanely expensive things without so much as a flinch, only to come back a week or two later to return it (worn, that is), and do the whole thing over again.
It sucks particularly when you work on commission because you know that by selling things to these people, you are going to have to expect a negative sales day (returns go against your sales) in the near future. If your company decides to measure your performance based on your sales and returns, just imagine what they will see, and it's not even your fault!
It sucks particularly when you work on commission because you know that by selling things to these people, you are going to have to expect a negative sales day (returns go against your sales) in the near future. If your company decides to measure your performance based on your sales and returns, just imagine what they will see, and it's not even your fault!
A couple of years ago I bought a Miu Miu bag off of Ebay described as "purchased new from Nordstroms". When I got received it, it looked like it had been run over by a mack truck, litterally. I can't imagine ever treating a bag like that and if I did, I'd throw it away if it looked like that. When I requested(and got) a return, the seller repeated again that it had been purchased at Nordstroms. I believed her. I think it was a bag someone returned and Nordstroms marked it down SEVERELY and the seller purchased it from them and put it on Ebay. I posted a warning about it in the Miu Miu forum but always wondered what happened to that nasty thing.
I bought a new Chloe Paddington via phone a couple of years ago from Nordies. When it arrived, the rivet that attaches the padlock flap to the bag had was torn loose and had actually had left a small hole in the leather. Which indicates some possible USE to me. Irregardless, it was damaged, so I sent it back.
Someone I knew had been looking for the same bag, and when she called the same store, the bag was available for sale. She was told that IF she bought it, they would send it off for leather repair. I would have HOPED that the bag would have been "repaired" prior to sale, although, I am not sure that I would want to have been to the one to buy that bag if I had known it had been "repaired".
Someone I knew had been looking for the same bag, and when she called the same store, the bag was available for sale. She was told that IF she bought it, they would send it off for leather repair. I would have HOPED that the bag would have been "repaired" prior to sale, although, I am not sure that I would want to have been to the one to buy that bag if I had known it had been "repaired".
Oh yes, things get put back on the floor all the time! Someone forgets to mark it as damaged and suddenly it shows up on the floor. It's not always someone's fault because sometimes you get very busy on the floor (people come in and want to be waitied on ASAP) and you don't have time to print the damaged item slip. Then time passes and shift change happens and the next salesperson comes and thinks its just out of place.
I really hope no one gets banned from a store for buying a bunch of things and returning them. I know that there is tremendous pressure for sales associates to sell. When I worked at Macy's, in the big ticket areas, I remember the people who always sold the most stuff were the ones who could convince those people on the cusp of buying to just go for it. They were always pushing you to sell those big ticket items and the way it worked was that your associate number had a running track of all the sales & returns you make. So essentially you hope you make a big sale ... and then you hope that if the people return it, you aren't there. It's not that the sales associates want to screw you over, but when our dept. manager was changed from this kindly older gentleman to this raging b***** of a person we were forced to step it up. Thank God I don't work there anymore!
I really hope no one gets banned from a store for buying a bunch of things and returning them. I know that there is tremendous pressure for sales associates to sell. When I worked at Macy's, in the big ticket areas, I remember the people who always sold the most stuff were the ones who could convince those people on the cusp of buying to just go for it. They were always pushing you to sell those big ticket items and the way it worked was that your associate number had a running track of all the sales & returns you make. So essentially you hope you make a big sale ... and then you hope that if the people return it, you aren't there. It's not that the sales associates want to screw you over, but when our dept. manager was changed from this kindly older gentleman to this raging b***** of a person we were forced to step it up. Thank God I don't work there anymore!
And I think this type sales tactic needs to be re-thought. I suppose it works on some people, but NOTHING makes me angrier than a pushy sales person. That is by far the fastest and surest way to make sure that my face never darkens the door again. I personally do not even understand this line of thinking.
It's such a shame that fraud is forcing stores to go to extreme measures and bringing down the shopping experience for the rest of us honest customers.
I've heard of this too and it makes me much more hesitant to buy things. I absolutely dread the idea of returning something. That awkward moment of silence when the SA looks the merchandise up and down.
When did it stop being fun? I miss the old days.
I've heard of this too and it makes me much more hesitant to buy things. I absolutely dread the idea of returning something. That awkward moment of silence when the SA looks the merchandise up and down.
When did it stop being fun? I miss the old days.
I do make alot of returns, because I buy almost all my bags online. I do not live where I can shop very much in-person. I return immediately because when I receive, either I like it or I do not. Sometimes I feel bad about returning so much, but I gladly pay the shipping.
I work in retail (as you see from my sig). I do NOT understand why anyone who intends to stay in the business would want their customer regretting a purchase that they made because they were coaxed into it. At the best, they keep the item, you get your commission but they never walk in again and at the worst they return the item and never walk in again. Instead I regularly discourage people from buying things at the store and tell them that they have a similar item or they will not get the use from an item that they think. Although there is less and less loyalty from customers with you still have many customers that appreciate and will opt you over other venues and those are the ones that you want to keep, and make happy.
Yes its sad, but fraud is so rampant that sadly it has to be done. Our latest fraud issues are Gift card/Credit cards where the info on the mag stripe of a real card is taken and then placed on a bogus gift card. Even though its swiped its fraudulent.
I used to work in retail and our store would ban people from returns. If it showed up in the system that a person had made six returns (not six items, but six occasions) in a month, they weren't allowed to make any returns for so many months. Six returns in a month is a lot and would be hard for any legitimate buyer to meet. If you are just making casual returns I don't think there will be a problem.