^ I agree with you about BR quality. My clothes from years ago still look amazing but the clothes I have bought in the past few years are ready to be scrapped. Things fade a lot faster, sweaters pill, seams aren't properly finished... It's sad! THEN they changed how they cut their pants so that I can no longer buy pants there- in the back they do this terrible wrinkling thing and don't get me started on what they do to my rear. And some of the jewelry was falling apart in the store this year.
Banned from making too many returns? - Share your experiences!
- Thread starter linpaddy
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/sigh...
OH how I miss the old customers suck site... including the one that used to be stories of best buy and the employee/customer stories used to be great for some entertaining hours of reading!
On topic... I often bring clothes home when I'm at the Nordies Rack since I prefer not to go through xx amount of clothes in my cart 8 items or 6 items at a time back and forth in the dressing room to try them on before leaving. It's much quicker and easier for me to take them home, try them on, then return what did not fit me.
I have things in my closet that still have price tags and I wish I didn't buy and since it was more than a month or so ago I don't feel right returning it. I get uncomfortable returning stuff, but I did this Christmas because i was such an indecisive gift giver! Plus I would forget that I already bought something for somebody and then buy it again- it was a stress out problem that I attribute it to. Fortunately I made all of my returns to Nordstrom's who are really great about taking things back.
That is so true!!! And Forever 21 is a money making mogul! Yes, their product is different. It's not a designer piece of clothing or handbag, but customers shop by the armful there and can only exchange items. It's amazing what other retailers could learn from this.
This is an interesting thread. Just last night, I was an Nordstrom Rack, and picked up 2 pairs of jeans and then overhead they said they were closing, so I went to the register, with the 4 shirts and I hat I knew I wanted and won't be returning and asked the cashier if I should run to try the jeans on, because I for sure didn't want 2 pairs, but she said to just take them home and try them on and bring them back if they don't fit. Well, of course, one of them doesn't fit, so now I have to drive back there and return them.
The stores sometimes encourage you to take it home and think about it. Maybe you are all right, that they ban people we don't even understand, not the normal consumer, but these people that buy tons of stuff, list on ebay and return months later, or buy, use, and return, which seems very, very fair that they would ban those people, because I certainly don't want to buy used clothing when I go to a department store, and it irritates me that there are people that show up to Saks and Neimans and Nordstroms sales early and beat me to deals in my size, just so they can list it on ebay and make profit, and then return tons of things when they don't sell?!
The stores sometimes encourage you to take it home and think about it. Maybe you are all right, that they ban people we don't even understand, not the normal consumer, but these people that buy tons of stuff, list on ebay and return months later, or buy, use, and return, which seems very, very fair that they would ban those people, because I certainly don't want to buy used clothing when I go to a department store, and it irritates me that there are people that show up to Saks and Neimans and Nordstroms sales early and beat me to deals in my size, just so they can list it on ebay and make profit, and then return tons of things when they don't sell?!
This was an interesting thread. I certainly do my share of buys and returns, but I guess the $$ of my buys outweigh my returns. Perhaps the stores also look at how long a person has been a customer?
I know I try not to return really high priced items, as I don't want the SA to lose their commissions. I also don't want to get flagged as a serial returner. I also don't wait to return the little items - its usually within a week of receiving/purchasing.
I know I try not to return really high priced items, as I don't want the SA to lose their commissions. I also don't want to get flagged as a serial returner. I also don't wait to return the little items - its usually within a week of receiving/purchasing.
The issue really is that unless a retailer doesn't allow any returns at all (like Forever 21, Wet Seal, etc) there will always be a way to game the system. Until now return policies were at the other end of the spectrum-- they were too liberal. That didn't work, but obviously the retailers still want their customers to be able to return and exchange. I don't necessarily agree with a ban for excessive returns, but on the other hand, if the threat of being banned helps keep people from abusing the system and raising item prices for everyone, I'm OK with that.
I was always taught that if you take the tags off it, you own it. I have a pair of jeans that is the exact same size as another pair I bought on the same day, just a different color. I assumed both would fit the same and only tried on one. Took the tags off both, tried on the darker color, they don't fit at all...but I took the tags off, so I still have them. It's not the store's fault I didn't try them first.
I was always taught that if you take the tags off it, you own it. I have a pair of jeans that is the exact same size as another pair I bought on the same day, just a different color. I assumed both would fit the same and only tried on one. Took the tags off both, tried on the darker color, they don't fit at all...but I took the tags off, so I still have them. It's not the store's fault I didn't try them first.
Good point. Nordstrom (and NR) tracks its sales via the credit card used- I'm assuming these people that buy tons of sizes and colors do not pay cash.
If historically, they can track that you have always bought about the same size. If you purchase 4 pairs of jeans, and return one pair, that's not excesive at all.
I was at NR in Costa Mesa recently. The cashiers/sales associates were talking about a man who just bought over 100 pairs of Coach shoes- all sorts of sizes and colors, then complaining that the guy will be returning most of them in about 25 days.
I have no issue if THAT GUY gets banned.
it's funny that many ppl are chronic returners because i am one of those that hoards stuff. i have a closet full of stuff that i should have returned, but i always think i will have an occasion to wear it or somehow it will magically look better the next time i try it on.
gymmia- I completely agree- I have noticed that there are these men that are always lurking alone in the ladies shoes section, now I know why?! They definitely, definitely deserved to be banned if they buy lots of items for their ebay or online businesses, and then return the ones that don't sell. That is unethical and wrong. Department stores are not wholesalers! I know the Off Saks' cosmetics section has a sign that states you are not buying if you are a re-seller, or something to that extent.
I agree with other people's points that they probably watch to see if someone buys probably more than 10 pairs of shoes and in different sizes, or same thing with clothes, lots of different sizes, those are probably ways they use to monitor ebay and other resellers, and return a large percentage of them a long time later. I don't like that they abuse the system and they should get banned.
I agree with other people's points that they probably watch to see if someone buys probably more than 10 pairs of shoes and in different sizes, or same thing with clothes, lots of different sizes, those are probably ways they use to monitor ebay and other resellers, and return a large percentage of them a long time later. I don't like that they abuse the system and they should get banned.
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If they want to ban me as a customer then forget them! I really don't care to give my money to any store who would "ban" me. QUOTE]
I would assume that once a customer is banned the stores are not expecting them to continue shopping there; isn't that the point of a ban?
It is much cheaper and easier for the stores to lose these excessive returners.
Ryan
I returned a travel pack of facial cleansers today at target.
It cost $.97 plus tax but my receipt expired.
I was told that I could only get $.95 back (lowest sale price) and the cashier swiped my driver's license.
I didn't like that. I wished that I didn't do the return!
It cost $.97 plus tax but my receipt expired.
I was told that I could only get $.95 back (lowest sale price) and the cashier swiped my driver's license.
I didn't like that. I wished that I didn't do the return!
Maybe that woman was a stylist and needed to see how the clothes would look on a model.