Banned from making too many returns? - Share your experiences!

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#241
lenaofdc said:
I disagree with your stance on cosmetics, especially high end cosmetics. When you're paying for premium product it should perform. I have no shame returning something within a reasonable amount of time (immediately to a week). I'm sure there are those that abuse it but if I'm shelling out $30 for a mascara or $60 for a foundation it had better live up to its price.
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Yes, but there are TESTERS at the higher-end makeup counters and boutiques. If a customer is unsure about a colour or product, they can easily flag down an MA and have them apply it or advise. I agree - if a product is defective, or causes an allergic reaction - then yes, one should be allowed to exchange or return. But buyers' remorse because the Eyes to Kill didn't meet the customer's expectation that it should be ten times better than Voluminous versus being equal quality? No bueno.

Being an uninformed consumer about cosmetic ingredients - in essence, they don't differ that widely the way clothing blends or materials can between high-end and drugstore - is not an excuse either. Harsh, yes - but I think returning cosmetics (barring the extreme case of an allergic reaction or being sold dried up mascara) is on the level of returning worn-once or tried-on-once undies or a bathing suit.

Agree to disagree.
 
#242
lenaofdc said:
I purchased a Dior mascara a few weeks ago that dried up completely in less than 4 weeks - and I was on vacation and barely wore makeup! I had bought the same one before and that did not happen and now I'm convinced it was somehow a used one (even though returns are supposed to be thrown out). I had already thrown away the box and receipt. I wish Macy's was a little more liberal (they require the return sticker) but on the same hand I understand why they aren't. I wish they would at least look it up on your CC like a lot of others stores do.
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Mascaras are really tricky. The first time my friend told me about dry mascara she bought in duty free and when it happened to me. I always check it in the store now.
 
#243
Cait said:
Yes, but there are TESTERS at the higher-end makeup counters and boutiques. If a customer is unsure about a colour or product, they can easily flag down an MA and have them apply it or advise. I agree - if a product is defective, or causes an allergic reaction - then yes, one should be allowed to exchange or return. But buyers' remorse because the Eyes to Kill didn't meet the customer's expectation that it should be ten times better than Voluminous versus being equal quality? No bueno.

Being an uninformed consumer about cosmetic ingredients - in essence, they don't differ that widely the way clothing blends or materials can between high-end and drugstore - is not an excuse either. Harsh, yes - but I think returning cosmetics (barring the extreme case of an allergic reaction or being sold dried up mascara) is on the level of returning worn-once or tried-on-once undies or a bathing suit.

Agree to disagree.
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:D I would not want a tried on panties :roflmfao:
In terms of testers - Nordstrom is not really encouraging in terms of trying. Most popular testers are empty. I would not even want risking applying lipstick on me after it was used so many times...
 
#244
alice87 said:
:D I would not want a tried on panties :roflmfao:
In terms of testers - Nordstrom is not really encouraging in terms of trying. Most popular testers are empty. I would not even want risking applying lipstick on me after it was used so many times...
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They can sanitize the products, though. But I would agree: a lot of makeup counters need to be promote sampling more often.
 
#245
I do a lot of returns. Most of the stuff I buy in stores is rarely if ever returned, but when I order online it's more common.

I'm very picky about quality. If something is see through or itchy or doesn't fit the way it was supposed to in the photo I will usually return it with the reason "Product not as Depicted". I've had to do this a few times on Modcloth when dresses arrived that were pretty much as comfortable as wearing tissue paper (read: not at all) or dresses that were way shorter than advertised. The #1 place I do this with is online lingerie stores.

Different bra brands have different sizing measures. Often I'll order several different sizes of the same bra and return the ones that don't fit. I have a less common bra size, and I've tried the "just order your size" route before with poor results. So whenever I order something that's new or in a style I haven't tried on personally in that exact brand yet I will order 3-4 sizes.

It would suck if I was banned for that. Maybe I wouldn't have to do that if my size was even AVAILABLE in the United States so I could try it on. I've only been to one boutique that had it and that was in Orange County California (Intimacy), which is over a thousand miles away from me.
 
#247
Shopmore said:
I was thinking about returning a pair of shoes at Saks when I read their return policy online. Turns out they can ban you! :cry:

"We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at Saks Fifth Avenue or at saks.com."
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I ordered a ysl tribute sandals and was sent the wrong size, I returned it back in store the day didn't asked me why I was returning the shoes just processed the return and said thank you. I wonder if they will wonder whyi return the shoes since the lady didn't ask me neither did I had the slip inside stating reason for return.
 
#248
lakeshow said:
I would love to know where these mythical jobs you speak of exist...But anyways, there are lots of honest, good commissioned sales people around, don't disparage everyone trying to make a living because of some personal experiences.
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My SA will tell me don't buy it and she works on commission. If it don't look good on me shoes, dress she will say please don't waste your money. She is really good.
 
#249
hexomega said:
I do a lot of returns. Most of the stuff I buy in stores is rarely if ever returned, but when I order online it's more common.

I'm very picky about quality. If something is see through or itchy or doesn't fit the way it was supposed to in the photo I will usually return it with the reason "Product not as Depicted". I've had to do this a few times on Modcloth when dresses arrived that were pretty much as comfortable as wearing tissue paper (read: not at all) or dresses that were way shorter than advertised. The #1 place I do this with is online lingerie stores.

Different bra brands have different sizing measures. Often I'll order several different sizes of the same bra and return the ones that don't fit. I have a less common bra size, and I've tried the "just order your size" route before with poor results. So whenever I order something that's new or in a style I haven't tried on personally in that exact brand yet I will order 3-4 sizes.

It would suck if I was banned for that. Maybe I wouldn't have to do that if my size was even AVAILABLE in the United States so I could try it on. I've only been to one boutique that had it and that was in Orange County California (Intimacy), which is over a thousand miles away from me.
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I went to a bra boutique a few days ago to buy some new bras and I was laughing because I couldn't believe the difference in sizing between brands! I tried on a few "D" cups that fit like training bras! Montelle is now my favorite brand and I feel comfortable ordering online when it's available - they are very true to size and gives good natural shape (no I don't work for them lol).
 
#250
Amycoco said:
I ordered a ysl tribute sandals and was sent the wrong size, I returned it back in store the day didn't asked me why I was returning the shoes just processed the return and said thank you. I wonder if they will wonder whyi return the shoes since the lady didn't ask me neither did I had the slip inside stating reason for return.
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Hmmm, no t sure. I just returned a pair of Tributes and had to reorder a size down. Hopefully they'll fit otherwise back it goes. I do try to be mindful of what I buy there though since I'm too paranoid.
 
#251
lenaofdc said:
I went to a bra boutique a few days ago to buy some new bras and I was laughing because I couldn't believe the difference in sizing between brands! I tried on a few "D" cups that fit like training bras! Montelle is now my favorite brand and I feel comfortable ordering online when it's available - they are very true to size and gives good natural shape (no I don't work for them lol).
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Actually there's no such thing as a "D" cup. Cup sizes are scaled to match the band size. For example.

28F - > 30E - > 32DD - > 34D - > 36C - > 38B

All of those bras have the EXACT SAME cup volume.

However, that being said, yes there is a difference between certain brands, especially when you go international. US sizing is all sorts of messed up so I don't even bother with US brands anymore. I strictly buy from Ewa Michalak, Freya, Panache, Curvy Kate and Damaris right now. Websites like HerRoom actually have a universal cup formula that will show you what a cup size is from brand to brand which I have found very helpful.

You also have to be careful because UK has a unique sizing standard compared, as does the rest of Europe, so you have to look at conversion charts to be sure. Some use a lot of double letters, others use none at all.
 
#252
Honestly: IME, sister sizes are just a way for VS to sell you a bra when they really can't accomodate you. If I go down in the cup but up in the band, I'm squished.

I know some will disagree but I notice a huge difference in feel, lift & posture when wearing a sister size vs. my true one.
 
#253
#254
Cait said:
Honestly: IME, sister sizes are just a way for VS to sell you a bra when they really can't accomodate you. If I go down in the cup but up in the band, I'm squished.

I know some will disagree but I notice a huge difference in feel, lift & posture when wearing a sister size vs. my true one.
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it is so true!
 
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