Bag, Borrow & Steal Private Sale of Knockoff?!

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#48
I'm glad they removed it and they just sent me this email today after I reported it yesterday:

Dear XXX,

Thank you for contacting AVELLE | The New Bag Borrow or Steal regarding the Coach Signature Tote SKU#23083.

We appreciate you writing to us regarding the authenticity of this bag. I have forwarded your comments to our Merchandising Team.

Please feel free to contact Customer Service via e-mail, telephone, or Live Help on our website, should you have any further comments, questions, or concerns.

All the best,



Elizabeth
Customer Service
Avelle | The New Bag Borrow or Steal
866.922.2267
 
#49
They are probably scratching their heads.... "How did this one get thru?!".
This incident is going to make it harder for people to sell their Coach to them outright. They probably thought it was a Factory bag...
 
#52
FYI......all bags on the private sale are from people just like you AND me. They dont sell the "rented" bags on that site, they sell on the avelle site. Additionally, customer service told me that they only rent bags that THEY personally buy brand new from retailers/distributors. They dont rent out the bags that they buy from us.
 
#53
Erin, Customer Service Manager from Avelle here!

As the world's largest, most trusted source for renting and selling designer handbags and accessories, nothing is more important to us than authenticity. Nothing. Our trained experts authenticate thousands of items every week, and if we have any concern * no matter how slight -- that an item is a replica we pull it from our shelves.

Rest assured, we take this matter VERY SERIOUSLY, and guarantee the authenticity of every item or 100% of your money will be returned to you (including shipping). Because no matter how many styles come and go, trust never goes out of fashion.

If anyone has any further questions or concerns, please feel free to contact me directly at 866.922.2267 x 1103.

Thank you!

Erin
Customer Service Manager
AVELLE | The New Bag Borrow or Steal
866.922.2267 x 1103
 
#58
seattleguccigal said:
Erin, Customer Service Manager from Avelle here!

As the world's largest, most trusted source for renting and selling designer handbags and accessories, nothing is more important to us than authenticity. Nothing. Our trained experts authenticate thousands of items every week, and if we have any concern * no matter how slight -- that an item is a replica we pull it from our shelves.

Rest assured, we take this matter VERY SERIOUSLY, and guarantee the authenticity of every item or 100% of your money will be returned to you (including shipping). Because no matter how many styles come and go, trust never goes out of fashion.

If anyone has any further questions or concerns, please feel free to contact me directly at 866.922.2267 x 1103.

Thank you!

Erin
Customer Service Manager
AVELLE | The New Bag Borrow or Steal
866.922.2267 x 1103
Click to expand...

Thanks for coming to clarify, Erin. I have done SO many transactions with you guys, and have had mostly great experiences (one check got lost in the mail, but that's not your fault). :D
 
#59
seattleguccigal said:
Erin, Customer Service Manager from Avelle here!

As the world's largest, most trusted source for renting and selling designer handbags and accessories, nothing is more important to us than authenticity. Nothing. Our trained experts authenticate thousands of items every week, and if we have any concern * no matter how slight -- that an item is a replica we pull it from our shelves.

Rest assured, we take this matter VERY SERIOUSLY, and guarantee the authenticity of every item or 100% of your money will be returned to you (including shipping). Because no matter how many styles come and go, trust never goes out of fashion.

If anyone has any further questions or concerns, please feel free to contact me directly at 866.922.2267 x 1103.

Thank you!

Erin
Customer Service Manager
AVELLE | The New Bag Borrow or Steal
866.922.2267 x 1103
Click to expand...

Erin,
Since you were willing to come on here, I pose a series of questions for you.

Let's say in this circumstance that one of your members bought the bag in question that was brought up to be a fake and removed here recently.

Who would be responsible for verifying the authenticity if your member bought it from you? You as AVELLE (the company) or the buyer?
Would the buyer (your member) be expected to pay for the 3rd party authenticity verification from someone specific, pay out of their own pocket as well as potentially go to a specific Authenticator (named by AVELLE) for such services?

I'm not sure I've seen these such questions posed and answered on your site, but I as a potential interested future customer would want to know these types of things if they are not already clear cut.

Thanks in advance.
 
#60
^^ I think the return policy is 14 days, but in the case of a fake it would be anytime (I hope). I would wonder what would happen if the bag was used, then later found out to be fake. WHat would be the procedure then?
 
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