Missxglamour, I don't think you will have much luck with it, sorry to say. I got another letter from B Makowsky today indicating they may be willing to help me, but it's a bit late for that after the way they blew me off. I sent them one last letter to close the matter:
"Dear B Makowsky, Unfortunately, your offer to help me comes too little too late. After receiving your company's laughable email in which you basically blew me off by suggesting that I return the defective handbag to a discount store that has a 30 day return policy, and for which I would also need the receipt, I threw the bag in the garbage, and that garbage was picked up this morning.
We are talking about a handbag that lasted not quite 3 months before the leather handles became badly discolored and started peeling and fraying. I paid $162 for that bag! A price like that suggests quality workmanship, however, my experience with the B Makowsky brand is that it is no better than the $30 bags at Walmart. I own many beautiful handbags from Dooney & Bourke,
Coach,
Prada and Michael Kors. These are companies that pride themselves on providing quality products and excellent customer service. As a matter of fact, my Doonies have a lifetime warranty, and I paid about the same for them as I paid for your inferior product.
Since the B Makowsky bag I purchased now has a new home at the bottom of a landfill, I consider this matter closed. It was a very expensive lesson learned for me, a lesson that I am sharing with others who buy designer handbags. As I told you yesterday, I have described the situation to the thousands of people who read The Purse Forum, where many people have now stated that they will no longer consider purchasing a B Makowsky because of the extreme lack of quality of your products and the lack of satisfactory customer service. B Makowsky may believe that the retailers are the only ones who need to be satisfied, but that thinking will soon find your company without retailers once the actual customers are gone.
The irony of this whole thing is that when I first contacted you, I would have been willing to pay to have my bag fixed. Now that I have seen how little regard your company has for its customers, I would sooner take a flying leap off the Sears Tower than donate one more dime to your bottom line! Sincerely..."
