Authenticate4U.com experiences?
- Thread starter Bratty1919
- Start date
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I would contact them tomorrow, that will be Monday... I know that on weekdays
Leslie is really good about get back to people.... I can't say what it is like
on weekends....
They are one of the best..... I trust them most with my authentications....
and if you have any issues, they will always make good on it and
help you out.....
You could also try calling her tomorrow using Skype... that is less expensive for
calling UK than a regular phone.....
I can vouch from experience that the slight delays that they are experiencing this week are out of the ordinary. We have had hundreds of items vetted by authenticate4u and the vast majority of them come through within a 48 hour period. I know that Lesley has had some server issues this week as well as several other minor affairs that have caused temporary delays. Rest assured that anytime that there may be a delay in a certificate it does not seem to go unnoticed by Lesley and you should be able to expect something to come through soon. I hope this helps
This... ^^^^^ exactly....
They are still in business and accepting authentication requests. However, when you email them, you may get a 'mailbox is full' message. Lesley has told me they still get the emails because they have a back up system. I have about 13 authentications out with authenticate4u.com, that I have not heard back on. It's been nearly 10 days. A few has been nearly 20 days and no write up yet. Lesley did let me know they have been having internet and other problems, but I am worried they won't complete on time. Ebay has deadlines on these because they are reviewing my account. I wonder if part of the problem is they have too many authentications and not enough authenticators. It doesn't take too much time to look over 13 purses though.. I'm worried because these proofs of authenticity were requested by Ebay and the continued existence of my store depends on them, and I also have customers who are waiting for them. I hope to hear from them soon.
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I've been getting two automatic responses too, 1) message is full, 2) thank you message. I don't get it. It's been almost a week since I sent my request and all I've gotten so far is an e-mail from Lesley that I SHOULD'VE gotten my e-mail evaluation like the day after I sent my request. So obviously my order/request had been completed. If they're having system issues, I just hope it gets resolved soon. This is bad for business.
Am also waiting for a response via a seller's request. The last message the
seller received was that one of the authenticators was backlogged & the authentication
would be coming through shortly.
Not sure how long Lesley expects people to wait that have a deadline to meet & have
been waiting several weeks for a response.
Hope her isssues get resolved before people get discouraged ..
seller received was that one of the authenticators was backlogged & the authentication
would be coming through shortly.
Not sure how long Lesley expects people to wait that have a deadline to meet & have
been waiting several weeks for a response.
Hope her isssues get resolved before people get discouraged ..
Hi - to advise. Having had some personal matters to attend to, I can advise that whilst I appreciate the delay - the client has been made aware that the item is confirmed as authentic via email. As an added service, we do prepare a further document for our clients, and it is this which has not been received. The service itself has been carried out, the final piece in the jigsaw has not - although currently at 00.52 a.m., we are working on documents. Many Services provide ONLY an ordinary email - again, AFU go one step further - in an effort to provide a FULL and comprehensive service, at NO extra cost.
Best wishes to all.
Best wishes to all.
Hi - to advise. Having had some personal matters to attend to, I can advise that whilst I appreciate the delay - the client has been made aware that the item is confirmed as authentic via email. As an added service, we do prepare a further document for our clients, and it is this which has not been received. The service itself has been carried out, the final piece in the jigsaw has not - although currently at 00.52 a.m., we are working on documents. Many Services provide ONLY an ordinary email - again, AFU go one step further - in an effort to provide a FULL and comprehensive service, at NO extra cost.
Best wishes to all.
I can confirm that you indeed do go above and beyond for your clients....
This is why so many of us here at TPF trust Authenticate4U.
Thank you so much for the update....
I think you will find that documentation is ongoing and that backlog is being addressed.
Thanks for your concern - we are of course busy, but we value each and every client. Our Design Associates only authenticate ONE Design Brand, and if there is question on any item, then we will always have it rechecked by another Design Associate.
Its always interesting that when people complain, they never then actually come back and post that they receive their Service.
We have had Server issues - and I have personally had some difficulties - but these are not for discussion and do not and will not affect our ongoing commitment to our clients.
AFU offer a full Service, and will continue to do so.
Thanks for your concern - we are of course busy, but we value each and every client. Our Design Associates only authenticate ONE Design Brand, and if there is question on any item, then we will always have it rechecked by another Design Associate.
Its always interesting that when people complain, they never then actually come back and post that they receive their Service.
We have had Server issues - and I have personally had some difficulties - but these are not for discussion and do not and will not affect our ongoing commitment to our clients.
AFU offer a full Service, and will continue to do so.
Glad everything's slowly going back to normal, Lesley. My request is all but complete, thank you again!
