Authenticate4U.com experiences?

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#331
Swanky - yes there should be but apparently it hasn't been placed. Thank you for,your input - it is always welcomed.

We are dealing with a large backlog and working over the weekend in an effort to clear. I hope that clarifies.
 
#333
Hi, if Lesley from authenticate4u is about could you please contact me?
I paid for an authentication on the 31st january but have not heard anything from your company despite 6-7 emails.
Initially I was receiving automated responses but now nothing.
I just want to make sure everything is ok, please let me know if you are unable to help me so I can look into using another service.
 
#334
Superkutie702 said:
I understand that. However, I submitted my request on the 21st. By the 29th (which is when that FB post went up), I had already emailed her twice with no response.

I checked Paypal, and I submitted my payment correctly.

I am not trying to put the blame on anyone. I was just a little concerned, because I wanted to know if there was anything else she needed from me in order to complete my request. I will take the other posters advice and try to call her.
Click to expand...


I am kind of at a lost of what to do. Since my last post I have called and emailed Lesley once again and I haven't heard anything back. Should I file a paypal dispute? I have heard that she is good but I am not having a good experience at all.

I just need a response that everything is okay.
 
#335
So they are not accepting requests right now. This info is on their FB page only, and like some people here, I am not on FB.
I submitted a requested last week (my first) and really needed a yea or nay, but may just get a refund.

Any recommendations for authenticating Burberry?
 
#338
Good to know they exist! I just went to their FB page. Sounds like they just have an outpouring of requests, which is taking some time to get through, and get through accurately. I think I read that authenticating Hermes bags requires 3 sets of eyes?

Anyway, good news is they are updating their systems and Internet speed! Will provide faster service for customers and better security.
 
#340
I have received a refund via paypal after initiating a claim, no apology or explanation for a complete lack of communication and service.
They have just been downright rude to be honest. How difficult would it have been to say "I'm sorry, we are having some problems, here's your money back."
I feel like they know all the people they have let down with authentications will probably not use them again, so they've not even tried to make it right... Says a lot about how it's run don't you think?
After reading through the entirety of this thread I believe the facebook post about improving service is yet another excuse for poor management.
I would also question the quality of the authentications too, if they can't even provide the most basic levels of customer service.
Incidentally, I took my refund and purchased an authentication form ******************.
There is an easy link to follow on their website with clear instructions.
I received an automated response after payment and an email this morning letting me know that my authentication is in process.
The basic evaluation cost me 50 pence more and the difference between the two companies is like night and day.
 
#341
wandabag said:
I have received a refund via paypal after initiating a claim, no apology or explanation for a complete lack of communication and service.
They have just been downright rude to be honest. How difficult would it have been to say "I'm sorry, we are having some problems, here's your money back."
I feel like they know all the people they have let down with authentications will probably not use them again, so they've not even tried to make it right... Says a lot about how it's run don't you think?
After reading through the entirety of this thread I believe the facebook post about improving service is yet another excuse for poor management.
I would also question the quality of the authentications too, if they can't even provide the most basic levels of customer service.
Incidentally, I took my refund and purchased an authentication form ******************.
There is an easy link to follow on their website with clear instructions.
I received an automated response after payment and an email this morning letting me know that my authentication is in process.
The basic evaluation cost me 50 pence more and the difference between the two companies is like night and day.
Click to expand...

That's interesting, as I just tried to contact them and immediately got a bounce back email letting me know their offices were closed, the dates and why.

I would never, EVER trust AF's authentications as they have made mistake after mistake after MISTAKE.....even as much as having posted a fake Chanel on their FB as "eye candy".

Just be careful, is all.
 
Last edited:
#342
I have received a refund via paypal after initiating a claim, no apology or explanation for a complete lack of communication and service.
They have just been downright rude to be honest. How difficult would it have been to say "I'm sorry, we are having some problems, here's your money back."
I feel like they know all the people they have let down with authentications will probably not use them again, so they've not even tried to make it right... Says a lot about how it's run don't you think?
After reading through the entirety of this thread I believe the facebook post about improving service is yet another excuse for poor management.
I would also question the quality of the authentications too, if they can't even provide the most basic levels of customer service.
Incidentally, I took my refund and purchased an authentication form ******************.
There is an easy link to follow on their website with clear instructions.
I received an automated response after payment and an email this morning letting me know that my authentication is in process.
The basic evaluation cost me 50 pence more and the difference between the two companies is like night and day.
---End Quote---
While there are no excuses for A4U's service - I would never, EVER trust AF's authentications as they have made mistake after mistake after MISTAKE.....even as much as having posted a fake Chanel on their FB as "eye candy".

Just be careful, is all.

Thank you for the heads up, I will bear it in mind x
 
#343
wandabag said:
I have received a refund via paypal after initiating a claim, no apology or explanation for a complete lack of communication and service.
They have just been downright rude to be honest. How difficult would it have been to say "I'm sorry, we are having some problems, here's your money back."
I feel like they know all the people they have let down with authentications will probably not use them again, so they've not even tried to make it right... Says a lot about how it's run don't you think?
After reading through the entirety of this thread I believe the facebook post about improving service is yet another excuse for poor management.
I would also question the quality of the authentications too, if they can't even provide the most basic levels of customer service.
Incidentally, I took my refund and purchased an authentication form ******************.
There is an easy link to follow on their website with clear instructions.
I received an automated response after payment and an email this morning letting me know that my authentication is in process.
The basic evaluation cost me 50 pence more and the difference between the two companies is like night and day.
Click to expand...

Of course, you did. And, you are right, they are like night and day. But, maybe not in how you think.
Good luck.
 
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