Authenticate4U.com experiences?
- Thread starter Bratty1919
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I am sorry to hear that you are ill, Lesley,and I hope you will be back up and running soon.
However, there were customers that had tried to contact you for the last two weeks of September (see for example the other current thread about authenticate4u) and during that period of time you posted multiple times on your private FB page and you were perfectly fine chatting about cats, shows and your daughter's survey while people trying to use A4U were getting auto replies only again and again. Now I am not going to be rude enough to post screenshots (that I have) but maybe enough of constant defending and providing excuses for a service that does not deliver and does not care about the customers.
However, there were customers that had tried to contact you for the last two weeks of September (see for example the other current thread about authenticate4u) and during that period of time you posted multiple times on your private FB page and you were perfectly fine chatting about cats, shows and your daughter's survey while people trying to use A4U were getting auto replies only again and again. Now I am not going to be rude enough to post screenshots (that I have) but maybe enough of constant defending and providing excuses for a service that does not deliver and does not care about the customers.
She was fine at least until 28 September as she was posting on her fb page, so there must be another explanation why you have not heard back after you spent money on her service.
xI feel this is uncalled for. I really hate it when people who run a business (sellers, authenticators, whatever) come here and get defensive. I'm sorry this person is sick, but if she is too sick to run the business then possibly it is time to temporarily suspend transactions until she feels well again. Bottom line, people send money and don't get services, they feel a little let down.
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1. If somebody sends a4u money for a service upfront and doesn't hear a peep for two weeks and the owner of a4u is perfectly fine and cannot be bothered to even reply to confirm the order and the payment has been accepted and the brand specialist will review the case within estimated time frame - a situation that is happening over and over again as per posts in this thread - that is a bad business practice and is should not be blamed on customers, accusing them of harassment. And if the pictures are not good enough - then you contact the customer instead of ignoring them, simple as that. (and you have no idea if I do have my own business or not, so I would suggest you stop with the personal comments).
2. Again, if you check my reply in the other thread, I explained that I mentioned screenshots in case I was to be accused of not telling the truth by staunch defenders in here - there is always an excuse given when someone complains about a4u.
3. Bottom line is, you can try and twist it by being rude to me, but the fact that this service is less than fair towards their customers stands.
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I feel this is uncalled for. I really hate it when people who run a business (sellers, authenticators, whatever) come here and get defensive. I'm sorry this person is sick, but if she is too sick to run the business then possibly it is time to temporarily suspend transactions until she feels well again. Bottom line, people send money and don't get services, they feel a little let down.
Thank you.
I feel this is uncalled for. I really hate it when people who run a business (sellers, authenticators, whatever) come here and get defensive. I'm sorry this person is sick, but if she is too sick to run the business then possibly it is time to temporarily suspend transactions until she feels well again. Bottom line, people send money and don't get services, they feel a little let down.
I understand that - and by A4U's replies, those people are always refunded and provided the service for free.
1. If somebody sends a4u money for a service upfront and doesn't hear a peep for two weeks and the owner of a4u is perfectly fine and cannot be bothered to even reply to confirm the order and the payment has been accepted and the brand specialist will review the case within estimated time frame - a situation that is happening over and over again as per posts in this thread - that is a bad business practice and is should not be blamed on customers, accusing them of harassment. And if the pictures are not good enough - then you contact the customer instead of ignoring them, simple as that. (and you have no idea if I do have my own business or not, so I would suggest you stop with the personal comments).
As they service customers all over the world and they themselves are located in the UK, yes, they have mail/server issues. No surprise to anyone here. How do you know they DON'T contact the customer over and over again - asking for the right photos? Again - if you have ever helped in any of the AT threads here, you know what a hassle it can be. If you have not, then I'm telling you - the chances of someone sending the proper photos are about 1 in 10 people. I would rather have a service that authenticates on proper photos than a hack service who gets more wrong than they like to admit.
And - there were NO personal comments. All I did was ask to you PRETEND you own your own business - or maybe DO you? Hmmmm.
2. Again, if you check my reply in the other thread, I explained that I mentioned screenshots in case I was to be accused of not telling the truth by staunch defenders in here - there is always an excuse given when someone complains about a4u.
That seems like a lot of premeditation for an "innocent" post.
3. Bottom line is, you can try and twist it by being rude to me, but the fact that this service is less than fair towards their customers stands.
Refunding the customers and providing an authentication for free to those who were not attended to in a timely manner is more than fair, don't you think?
Unfortunately there are NO other REPUTABLE authentication services out there, save for Enticeler and Chanel - but for a non-Chanel item, there is NO ONE.
I really hope they resolve their mail/server issues so they can provide better service.
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1. The fact that they have customers all over the world has nothing to do with the fact that they have constant email/server issues. How many times have we heard it by now? And if this is what was happening again during those two weeks in September, why was there no notice anywhere (website, fb page) to let the customers know?
2. The photos issue in here as it has nothing to do with the subject per se. The fact that people do not deliver the correct photos has no correlation to the delay in not just processing cases but also any sort of communication.
3. Even if I have a business of my own, I am a fed up customer in this case, so your insinuations are invalid.
4. I cannot be responsible for your personal impressions. I explained already my motivation for mentioning screenshots.If thinking through what to post is premeditation, sure.
5. I did not see the update from the customer who paid a few weeks ago and never heard back from a4u about receiving refund. And no, if the owner is proven fine and no information about issues is given, I do not think delaying contact and then refunding is ok.
2. The photos issue in here as it has nothing to do with the subject per se. The fact that people do not deliver the correct photos has no correlation to the delay in not just processing cases but also any sort of communication.
3. Even if I have a business of my own, I am a fed up customer in this case, so your insinuations are invalid.
4. I cannot be responsible for your personal impressions. I explained already my motivation for mentioning screenshots.If thinking through what to post is premeditation, sure.
5. I did not see the update from the customer who paid a few weeks ago and never heard back from a4u about receiving refund. And no, if the owner is proven fine and no information about issues is given, I do not think delaying contact and then refunding is ok.
1) Actually - they did - as an auto message alerted customers to a backlog.
2) Actually it does - as people sometimes drag their feet in sending correct photos or can't be bothered to actually read and understand what they are expected to send - we see this in the ATLV all. the. time. and it DOES cause a delay in service - without the right photos, good service cannot be provided.
3) Fed up customer? I'm sorry your experience was less than positive. Just like FP, you'll find a lot of people on both sides of the fence. No business, not even Nordstroms, has a 100% customer satisfaction rate.
4) Screenshoting is premeditation, IMO. To-may-to, to-mah-to.
5) I would agree with you that non-existent communication is not excusable. Totally! But just you didn't see an update, do we know what the outcome was? And how many times has a poster that angrily posted here come back and say " oh, it was in my spam file" or " the like? I cannot recall that someone was never eventually made whole.
1. Just going by this thread as an example
http://forum.purseblog.com/ebay-forum/authenticate4u-bad-experience-822812.html
the auto responses and the whole email issue is not as clear cut as you present it to be. And even though Lesley says that there is a phone number, again there are multiple calls reported on this forum that went unanswered on that business number and during working hours.
2. You are still missing my point that this is about communication, so I am going to just leave it.
3. Agreed. And since there is no rule that only positive feedback can be posted, I am posting mine.
4. Every post here is premeditated unless you accidentally type something and press submit reply without controlling your actions.
5. No updates, no communication, no customer assistance, no answering phone, while the owner is fine and posting away on fb. End of story.
It's clear that you have your opinion and I'm not going to change it, nor do I want to, so whatever.
Good luck using one of the hack services in future. I'm sure you'll be much happier with them (again, excluding Enticeler).