Authenticate4U.com experiences?

[BeenBurned]

Yeah they no longer authenticate this style of bag as there are too many superfakes out there and it would take them days to properly authenticate

That could be part of the reason for the delay.

When there's a problem with superfakes or differences of opinions among authenticators, A4U will seek further experts to look at the item. And that's a good thing because you don't want them to make a mistake.

There are too many other "professional" services that have made way too many mistakes because they don't get more than one opinion when necessary.

 

[luv2run41]

I have used them many times and have been really impressed each and every time Only one delay once and they were so wonderful with communication. Dumb ques but did any responses end up in spam or junk? Very unusual not to get a response. They are such a wonderful company and offer a valuable service. I bet you get an answer soon.

 

[Love Of My Life]

Do you have any other recommendations? Base on all the reviews I read here A4U seems to be the best.

They are good but if time is of the essence. I'd perhaps try
Etinceler ..

 

[BeenBurned]

They are good but if time is of the essence. I'd perhaps try
Etinceler ..

Etinceler only does Chanel. The item she needs authenticated is Prada.

I wouldn't trust any other service for a Prada authentication.

 

[Lescoy]

The client has been contacted today - as due to a personal issue with our Prada team we have been unable to assist to date. We did offer a refund - and we do apologise but as humans - sometimes something crops up which is unforseeable and in this instance this is the case.

The review will now be carried out today with a result returned within the next day.

 

[thenshesays]

The client has been contacted today - as due to a personal issue with our Prada team we have been unable to assist to date. We did offer a refund - and we do apologise but as humans - sometimes something crops up which is unforseeable and in this instance this is the case.

The review will now be carried out today with a result returned within the next day.

I did receive the authentication results this morning when I woke up! Thank you so much A4U! This is my first experience and I am sure it is not the norm, I will definitely be coming back in the future for my authentication needs! Thank you again!

 

[Shoppinmel]

I did receive the authentication results this morning when I woke up! Thank you so much A4U! This is my first experience and I am sure it is not the norm, I will definitely be coming back in the future for my authentication needs! Thank you again!

So glad you got your authentication. I hope it was a positive result.

 

[shopjulynne]

Has anyone used their service lately? I submitted a request on 9/12/14 for a Chanel bag and I have not heard from them since then.

 

[love4mom]

Has anyone used their service lately? I submitted a request on 9/12/14 for a Chanel bag and I have not heard from them since then.

I sent a request in August, after 3 weeks, followed up and hear nothing. I just opened a paypal dispute and still not response.
Not sure what happened.

 

[Shoppinmel]

Has anyone used their service lately? I submitted a request on 9/12/14 for a Chanel bag and I have not heard from them since then.

You have to bug them. They have really bad email issues and with my last authentication, they told me it went to their spam folder. If I hadn't bugged them, I probably wouldn't have ever gotten my authentication. That might be what happened to yours too.

 

[shopjulynne]

I sent a request in August, after 3 weeks, followed up and hear nothing. I just opened a paypal dispute and still not response.
Not sure what happened.

I am sorry that this is happening to you, I hope I won't have to go through that with them but it seems they are very slow in responding and following up with requests.

You have to bug them. They have really bad email issues and with my last authentication, they told me it went to their spam folder. If I hadn't bugged them, I probably wouldn't have ever gotten my authentication. That might be what happened to yours too.

Thank you for the advice, I just sent them an email asking for updates and received an autoresponse within a minute. I hope they'll get to my request soon

 

[Vanilla Bean]

Sounds like it's time for A4U to change the email/server/internet provider for much more reliable service, they have been having issues forever.

 

[noshoepolish]

They posted on Facebook today that they are having some work done so it could delay authentications. Hopefully they can get over all of the issues they have had.

 

[Love Of My Life]

Sounds like it's time for A4U to change the email/server/internet provider for much more reliable service, they have been having issues forever.

A4U seems to have more than their fair share of issues.

Many of us have had to contact them more than once to get responses for
authentications that need to be done..

While it is understandable that there are issues, many of us are
under deadlines & its additional stress to follow up, IYKWIM..

 

[Lindsay2367]

I sent in a request on 11 September for two authentications. I contacted them on 18 September to see how long they anticipated the authentications would take. I received a response the next day, and the authenticator indicated that she was dealing with a family issue and that was what had caused the delay (which I completely understand, as I was dealing with something similar myself recently). She asked for more photos, which I sent that day, but I haven't heard back yet. Hopefully I hear back soon though!