thecollector629:BB - I am not sure where you got that "quote" from, but it seems to be an excerpt I read when I checked out ebay's
MANAGED RETURNS PROGRAM.
It is NOT part of the regular return process, which is basically unregulated by ebay.
Sellers that are not opted into the program still have control over their return policies (to a degree). The only time ebay "interferes" is when there is a dispute. If the buyer wins the dispute or the seller agrees to accept a return once a case is opened, the buyer is responsible for sending the item back at their own expense, and the seller must refund in full including the original shipping (not the return shipping).
Here is a link to ebay's policy regarding returns to sellers that are NOT opted into the managed returns program. http://pages.ebay.com/help/buy/item-not-received.html#doesntmatch
Personally, if they would just tweak it a little I would opt in myself because the shipping costs to send something back are MUCH lower than you would pay with the post office or any service - ebay gets a special rate from USPS
But because most people will just check off SNAD so that they don't have to pay for the return, I won't opt in.
This is where I found the policy:
http://pages.ebay.com/help/buy/return-item.html#shipping-charges
And the pertinent part. I've highlighted the newly noticed (by me) part in red:
Return shipping charges
Either you or the seller is responsible for return shipping charges, depending on the seller's return policy and the reason for the return. In most cases, sellers require that buyers pay for return shipping, but some sellers offer free return shippingcheck the Return policy section of the listing. If you're returning an item because it isn't as described in the listing, the seller is responsible for return shipping charges.
When you're responsible for return shipping charges, we charge your PayPal account if you ship the item using our shipping label. The first time you use eBay hassle-free returns and you're responsible for return shipping charges, we ask you to accept a billing agreement to authorize payment for these kinds of charges.
When you want to return an item using alternative shipping arrangements and the seller is responsible for the return shipping charges, contact the seller to agree on the service and cost before returning the item.