Have you referred MYFURRY here?
Refer the seller to this post:
http://forum.purseblog.com/coach-shopping/authenticate-this-coach-855067-277.html#post26819712
and
http://forum.purseblog.com/coach-shopping/authenticate-this-coach-855067-277.html#post26820400
Since the seller is refusing to admit to selling a fake, I recommend you open a dispute and leave appropriate feedback. If the listing is reported and removed, you'll be unable to leave feedback once it's removed.
If you open a dispute, perhaps the seller will learn from the ding on her account that it's a better idea to have her items authenticated BEFORE listing them than to consult with her "expert" after the fact.
BTW, it appears that ebay has changed the policy (finally doing the right thing) and made it so if an item is SNAD, seller pays return shipping. And a counterfeit item such as that sold by MYFURRY is certainly SNAD.
mail.google.com/mail/u/0/images/cleardot.gif
This seller was stringing me all along, very polite and every message I got was like.. it's OK, no problem.. you'll get your money as soon as I receive the item back. When I gave him the track # and shipping charge, he replied if I had read his return policy (buyers pays for returns), I said I just did what a CSR told me to do, as I was not supposed to pay, he replied OK then, so I thought he would but didn't, when I went to escalate the case as told by the CSR, I found my case closed and 2nd CSR said I should pay for shipping, but would give me a coutrtesy coupon for the amount, which I still do not have.
May be I should refer the policy to Ebay CS as some know about it, some not. I gave the seller once more the chance to reimburse and he said again his expert believes the bag is real, then is when I had it and left Negative feedback.
Seller sent message he is reporting me to Ebay to complaint! Such a mess!