You have totally made my day! I am actually the seller that is having major issues with this buyer. The purse was purchased by my mom from our local
Coach store so I know its authentic. I shipped the purse to the buyer and an hour after she received it, I got a nasty message saying the purse is fake. I emailed her back saying where it was purchased and that it is authentic but she never responded. Instead I find out she opened a claim. In the claim she stated that she would be ok with a partial refund. I know the purse is authentic so I refuse to give her a partial refund. Instead I offered to refund her money once I receive my purse back (and after I verify it is my purse). Instead of responding to my message, she left me the terrible feed back and has asked eBay to settle the dispute. I don't know what else she wants. I think she is trying to scam me but I don't know what else I can do.