Just finished reading a couple threads this morning...and I'm just a little irked. I'm not trying to stir up trouble but instead thought I would pass on some advice. The majority of this advice will help you, the SELLER, avoid losing paypal appeals, avoid losing chargebacks...and the myriad of other complaints popping up here.
1. Block bidders who are not from countries you ship to. It is a very simple little button you click that takes 30 seconds. Avoids: complaints of people having to ship outside their designated shipping areas, and complaints of 'but now I lost my FVF and have to relist.
2. When doing a BIN, check the box that says 'Immediate payment required'. Avoids slow paying buyers and complaints of 'It's been 3 days and my buyer hasn't paid'
3. Know the paypal rules and regulations.
a. Under $250 requires delivery confirmation
b. Over $250 requires signature confirmation
Spend the extra $2.00 and avoid losing appeals.
4. Pay for the insurance!!!! Incorporate it into your shipping prices. Basically if you don't, and the item gets trshed...guess who is responsible...YOU! You will lose a paypal appeal for an 'item significantly not as described'. So again...pay the couple dollars and insure it. DON'T make it an option for your buyers...just fix it into price. Avoids: people saying 'I lost my appeal because of SNAD'
5. Take 2 minutes to put a security tag on your expensive item and photograph it before placing it into box. Avoids: bait and switch and returns.
6. Get a new bank account that you never use and attach it to your paypal account. Avoids the 'my account is in the negative and now I can't do anything'...if it's not attached to your regular bank...who cares. Just open another paypal account.
7. Know the ebay rules!!!! You CANNOT require payment witn 24 hours and then file a NPB...you have to wait 7 days for NPB...so technically the buyer has 7 days to pay! You can put it on your auction...but you won't have a leg to stand on in any complaint with ebay. I personally say 3 days just to avoid the slackers.
8. 0 feedback bidders...they are a PITA sometimes...but nothing you can do about it!!! We all started there too....best suggestion is to open a line of communication with them at the very beginning before you ship...just to make sure it wasn't a stolen account or anything.
9. Shipping overseas: Unless the item is worth $5....ship it with Express Mail!!!! It requires a signature and the insurance is actually cheaper than with priority mail. Don't potentially lose out on $2000 when the extra postage would've cost you $10.
Some of these things above will avoid 90% of what we, as sellers, complain about....returns, chargebacks, people not reading auctions, paypal appeals, etc. etc.
Sorry for my rant...but really these are little things that you can do!!! I personally follow every single one of these and have not had a problem in 6.5 years of selling on ebay....and just completed nearly 10K worth of transactions in the past 2 weeks.
1. Block bidders who are not from countries you ship to. It is a very simple little button you click that takes 30 seconds. Avoids: complaints of people having to ship outside their designated shipping areas, and complaints of 'but now I lost my FVF and have to relist.
2. When doing a BIN, check the box that says 'Immediate payment required'. Avoids slow paying buyers and complaints of 'It's been 3 days and my buyer hasn't paid'
3. Know the paypal rules and regulations.
a. Under $250 requires delivery confirmation
b. Over $250 requires signature confirmation
Spend the extra $2.00 and avoid losing appeals.
4. Pay for the insurance!!!! Incorporate it into your shipping prices. Basically if you don't, and the item gets trshed...guess who is responsible...YOU! You will lose a paypal appeal for an 'item significantly not as described'. So again...pay the couple dollars and insure it. DON'T make it an option for your buyers...just fix it into price. Avoids: people saying 'I lost my appeal because of SNAD'
5. Take 2 minutes to put a security tag on your expensive item and photograph it before placing it into box. Avoids: bait and switch and returns.
6. Get a new bank account that you never use and attach it to your paypal account. Avoids the 'my account is in the negative and now I can't do anything'...if it's not attached to your regular bank...who cares. Just open another paypal account.
7. Know the ebay rules!!!! You CANNOT require payment witn 24 hours and then file a NPB...you have to wait 7 days for NPB...so technically the buyer has 7 days to pay! You can put it on your auction...but you won't have a leg to stand on in any complaint with ebay. I personally say 3 days just to avoid the slackers.
8. 0 feedback bidders...they are a PITA sometimes...but nothing you can do about it!!! We all started there too....best suggestion is to open a line of communication with them at the very beginning before you ship...just to make sure it wasn't a stolen account or anything.
9. Shipping overseas: Unless the item is worth $5....ship it with Express Mail!!!! It requires a signature and the insurance is actually cheaper than with priority mail. Don't potentially lose out on $2000 when the extra postage would've cost you $10.
Some of these things above will avoid 90% of what we, as sellers, complain about....returns, chargebacks, people not reading auctions, paypal appeals, etc. etc.
Sorry for my rant...but really these are little things that you can do!!! I personally follow every single one of these and have not had a problem in 6.5 years of selling on ebay....and just completed nearly 10K worth of transactions in the past 2 weeks.