Aquazzura

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Thank you, randr21! I actually just got off the phone with Saks and am returning them for another pair. Turns out they were most likely the display model due to other markings/stickers so they'd been stretched out a bit. If I have the same issue with the new pair I'll post that pic!
 
La di da

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I purchased the Deneuve 85 in my regular italian size (39, I'm a solid 8.5 in other designer shoes) and they were half a size too big. I got them on sale and can't return them so I'm wondering how I'll make them work. If shoe inserts don't do the job I might have to add a stitch to the back part to make it smaller, or just cut the straps and resew them, which I'm afraid to do. I'm so annoyed because they are lovely shoes.
 
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