Anyone ever purchase at farfetch.com?

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#646
IrisV said:
Hi all! I just purchased my first jimmy choo shoes via farfetch. The shoes came and had some marks on them so I send them back and ordered another pair again, this time from a store in Italy. Do you guys know if shoes come with the original shoebox and dustbag? The shoes I originally ordered did but I'd love it for the new shoes as well. Thanks!
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The 2 times I ordered from Farfetch my shoes came in the original box and dust bag. I ordered rockstud Valentino kitten heels
 
#647
IrisV said:
Hi all! I just purchased my first jimmy choo shoes via farfetch. The shoes came and had some marks on them so I send them back and ordered another pair again, this time from a store in Italy. Do you guys know if shoes come with the original shoebox and dustbag? The shoes I originally ordered did but I'd love it for the new shoes as well. Thanks!
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I've ordered from Farfetch several times and my shoes have always come in the original boxes and with the dust bags. I love Farfetch!
 
#649
Nothing but positive things to say. I once ordered a tote that was missing the matching small zip case. FF picked up the item and sent a new one right away. Quick delivery too.
 
#650
Just wondering if all of the stuff on this site is real or not. I want to order a couple of things, but don't really want to get anything fake or replica. Thanks for your answers.
 
#651
BZS13 said:
Just wondering if all of the stuff on this site is real or not. I want to order a couple of things, but don't really want to get anything fake or replica. Thanks for your answers.
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I've purchased designer shoes from them several times, Authentic! Always came with original dust bags and packaging. I like that I can get styles not available in the US. Shipping is super fast via DHL.
 
#654
GemsBerry said:
Hi, when you place the item in your cart you can see boutique's name above it with small flag of the country where it's from. then in order confirmation you will see the name, and finally in tracking you can see the city where it's shipped from.
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I totally agree with you. It's much easier that way and if I want to buy more stuff from that boutique I can just browse it through and get them shipped together. I'm also wondering why they changed that.
 
#656
wenko said:
This is my first post on TPF. I have ordered three items from Farfetch this year. A Fendi small By The Way tote from The Corner Berlin boutique, Saint Laurent large Monogram satchel from Chapeau Woman boutique and Saint Laurent small Monogram' envelope wallet from Vitkac boutique. I was happy with the two handbags, however, the small wallet I received from Vitkac boutique came with a small spot of glue (see photo) on the front of the wallet. It also had a odd smell to it. I noticed that the wallet was the only one they had left in stock and suspect they wanted to get rid of it. Considering the wallet was listed for $492 CAD, I was not pleased it came in that condition. I contacted Farfetch as I see the wallet is also available at a different boutique and requested for an exchange. They replied and declined my request as exchanges can only be performed from the same boutique. While I understand that policy in terms of the logistics, I am very displeased with the fact they did not offer any other resolution aside from returning and re-ordering. I believe Farfetch has the responsibility to resolve the issue when it's their supplier that shipped out a sub-par product. I end up using a leather cleaner to clean off the glue and tried various ways to remove the smell. I did not want to go through the trouble of returning / reordering. I would purchase from Farfetch again (due to the low prices), but will avoid Vitkac boutique and with full anticipation Customer Service would offer their assistance, but will definitely not go above and beyond (which is what they need to do to become a great company).
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I just ordered a fendi peekaboo bag from Vitkac recently. I have to agree with you. Their packaging is not the best and my bag also had some scratches. I contacted farfetch and they offered me an extra 10% off for the bag if I want to keep it. But what I've noticed is my peekaboo doesn't have the hologram sticker like my old Fendi bags, only the serial number and RFID. Apparently they don't include hologram anymore? Is your By the way a 2016 model? Does it come with both RFID and hologram?
 
#658
Jayne1 said:
I do like some boutiques associated with Farfetch, but Vitkac, Smets (I wrote about my horrible experience with them) and Please Don't Tell are on my 'never buy from' list.
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Hi, do you mind me asking what happened with vitkac boutique? I just bought a Fendi bag from them, not my best FF experience. Very bad packaging and my bag had scratches.
 
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