Anyone Ever Buy and/or Sell on Tradesy?

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Ok thanks. Last time I tried using the bulk listing - it was too quirky - it kept checking boxes off that I did NOT check in my original listing - like photo gallery ($1 charge) or best offer and I didn't like have to proof read and then revise everything. It took me even longer that way. I think even free shipping was somehow checked. I thought seller hub was also just for business accounts which I don't have.
I've never had that problem with the bulk listing tool. The only change that is being made is changing my 30 day listings to good until canceled.
I don't have a business account nor a store.

But when I go to my "unsold" page, I have this at the top of the page and if I "go there now," I can do things in bulk. (I switch back and forth because i don't like that page for other than doing bulk editing and relisting.)

Are you a professional seller? Check out Seller Hub for advanced tools, including the ability to relist multiple items at the same time. Go there now
I just click on multiple items on my unsold page, then click the relist button at the top of the page. That automatically opens the bulk listing tool as long as you select more than one item.
 
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People have lives I guess ! If you are not a full time seller - you don't have time to keep ending and relisting. You need a calendar to make sure you catch them before they end. Full time sellers might even have software that will do that for them. I personally don't want the worry.
I am not a full time reseller. Whenever I go into my list of items I am selling it is sorted chronologically by which items are ending the soonest. Then I could simply batch end the listings with a few clicks if I wanted to. I guess I could see if you have thousands of listings this would be annoying but those people usually have store subscriptions including so many listings.
 
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[QUOTE="I specify no returns on ebay but that doesn't mean much. Ebay's new return policy is that buyers can open return requests even if a seller doesn't take returns. The seller can deny the request but if the buyer claims not as described and escalates the claim, it is automatically decided in the buyer's favor. That means the seller has to pay to have the item shipped back to her, and has to give a complete refund, including the original shipping. So no matter what, the seller loses. [/QUOTE]

I don't think this is the actual policy. I sold a coat a few weeks ago, brand new pristine with tags, and even mentioned in the listing that the color depiction might vary by device. I don't accept returns. The buyer tried to return by opening a NAD claim, stating that the color was a darker blue than she thought it was going to be. eBay denied the return/refund.
 
This was the response from Tradesy on how they are calculating market price. I also included my response and the guy's truthful concession that the policy sucks but he can't do anything about it. Essentially they are saying if the item can't resell in 30 days it is priced too high. That is total BS because MOST high end designer items don't sell in 30 days. People research and save and plan for those purchases. I listed a Chanel jumbo double flap in pristine condition on 2 sites last year (not Tradesy thank god) and it took 6 months to sell at $5k. But $5k was right in line with the selling price for the item across all designer resale sites. They would have me list it way below market just so they could dump it faster if it got returned to them. Anyway, this was the exchange:



****** (Tradesy)

Apr 7, 8:41 PM PDT

Hi ***********,

Thank you for your honest feedback. I completely understand where you're coming from and I can see how frustrating this is for you.
You're absolutely right, there should be some sort of notification if the price meets the requirement, and if it were up to me I'd change the policy for you, but unfortunately I don't have the ability to do so.
I did however, make a note of your feedback and concerns with this policy. I truly do wish there was more I could do for you.

I know this was not the outcome you had wanted, and if there is any other issue I can assist with please do let me know.

Thanks, ******



************ (Me)
Apr 7, 11:08 AM PDT

The problem is that when listing an item, I am not notified whether my price meets your factors such that I won't be forced a return. I should be definitively notified when listing an item that I will not have it returned to me as long as it is accurately described. I am not interesting in having items returned to me. The whole point of selling on tradesy and accepting your high fees was so that I would not have to accept a return. You have now removed the reason to sell on tradesy, except for items that are final sale such as wedding items.

I also sell on Poshmark and eBay, where all of my items are final sale. You are going to lose a lot of market share as sellers pull their items for fear of having a return forced on them.



*******(Tradesy)

Apr 7, 10:55 AM PDT

Hi ******,

Thank you for reaching out. I'm so sorry for the confusion, but we’re happy to share more information about how Fair Market Price factors into returns decisions.

For all returns, Tradesy provides customer service to your buyer, pays for return shipping, and performs a careful inspection of the returned item - at no cost to you. We do this to protect both buyers and sellers, and always strive to resolve returns fairly.

For some returns, Tradesy keeps the item, and the seller keeps their earnings. In other cases, the item is returned to the seller, and the seller does not keep their earnings. Tradesy may decide to send returned items back to sellers for a number of reasons outlined in our Returns Requirements, including 1) We determine that the item was priced above Fair Market Value, or 2) We cannot determine what the Fair Market Value is for this item.

Tradesy defines Fair Market Value as: The price at which there is a 95% likelihood of an item selling within 30 days.

Tradesy determines Fair Market Value through a multi-step process that includes:
  • Analyzing Tradesy historical sales data

  • Evaluating supply/demand curves over time

  • Researching current prices on resale and retail websites

In some cases, we cannot determine Fair Market Price. This happens most often when an item is damaged or worn, or there is a lack of pricing data available.

I know this is a lot of information, but I hope that it helps to shed some light on this for you. If I can help with anything else, or if you have more questions about the Fair Market Price please let me know. I'm happy to help!
 
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Do you by any chance have the new fee schedule for VC? I used to post a lot more on there, but fees are so high, plus I am in the US and most buyers are in Europe and have to pay duties on top, making my items expensive to them and sales very slow. I only currently have like 4 items up and some have been sitting forever.
This is the email I received from them:

vestiaire.png
vestiaire1.png
vestiaire3.png

Looks like starting tomorrow they will slash the prices on all your available items, but your earnings will remain the same.
New commission structure is great for items > $8500!
 
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This is the email I received from them:

View attachment 4399275
View attachment 4399276
View attachment 4399278

Looks like starting tomorrow they will slash the prices on all your available items, but your earnings will remain the same.
New commission structure is great for items > $8500!
Thanks! I had stopped using VC because it was so slow but I think I’ll go back esp now that I am leaving Tradesy. They are also at least reliable about payouts and there are no returns.
 
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I don't think this is the actual policy. I sold a coat a few weeks ago, brand new pristine with tags, and even mentioned in the listing that the color depiction might vary by device. I don't accept returns. The buyer tried to return by opening a NAD claim, stating that the color was a darker blue than she thought it was going to be. eBay denied the return/refund.
You were very lucky. My SNAD claim was escalated and decided against me on March 14. It was decided within a few minutes of escalating. The ebay rep told me it was computer decided and that this was their policy - that instead of reviewing claims for merit, they were deciding in the buyer's favor, but the seller could dispute once she received it back. I know that ebay reps tell you what you want to hear, but in a reasonable world, I would have won that claim easily. First she gave me positive feedback and told me the purse was beautiful. Her reason for SNAD was that it looked bigger in pictures. The measurements were in the listing. The word 'small' was in the listing description, and it was described in item specifics as small. My buyer was a scammer who posted her new purse on her Facebook account. I'm sure she is enjoying using it, happy that she got away with scamming me by sending me her trash. In the past, I won a similar case for a bag that the buyer claimed was too small.

I hope ebay has come to their senses and realized that approving all buyer claims, regardless of merit, will open the floodgates of fraudulent returns.

(Years ago I worked for an insurance company. When the claims examiners went on strike, the company streamlined the approval process and automatically approved claims that would normally have been kicked out for manual review. The company saved money doing this, but it is only something that can be implemented short term. Once people learn they can beat the system, it doesn't work anymore.)
 
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You were very lucky. My SNAD claim was escalated and decided against me on March 14. It was decided within a few minutes of escalating. The ebay rep told me it was computer decided and that this was their policy - that instead of reviewing claims for merit, they were deciding in the buyer's favor, but the seller could dispute once she received it back. I know that ebay reps tell you what you want to hear, but in a reasonable world, I would have won that claim easily. First she gave me positive feedback and told me the purse was beautiful. Her reason for SNAD was that it looked bigger in pictures. The measurements were in the listing. The word 'small' was in the listing description, and it was described in item specifics as small. My buyer was a scammer who posted her new purse on her Facebook account. I'm sure she is enjoying using it, happy that she got away with scamming me by sending me her trash. In the past, I won a similar case for a bag that the buyer claimed was too small.

I hope ebay has come to their senses and realized that approving all buyer claims, regardless of merit, will open the floodgates of fraudulent returns.

(Years ago I worked for an insurance company. When the claims examiners went on strike, the company streamlined the approval process and automatically approved claims that would normally have been kicked out for manual review. The company saved money doing this, but it is only something that can be implemented short term. Once people learn they can beat the system, it doesn't work anymore.)

I called CS before the claim could be escalated to make sure it wasn't going to be a problem. Maybe that helped. If they're doing what you say with automatic approvals they're going to attract too many scammers. Ugh.
 
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Believe it or not, they’re hiring!

Problem with FV is using their own data pints isn’t enough. It’s standard practice in finance that for illiquid instruments with no readily prices available, the Federal Reserve Bank asks for at least 3 verifiable sources, banks as owners have to call their own competitors for this purpose. It’s standard practice by now after 2008. Tradesy is trying to reinvent the wheel which will end badly. They should just get rid of return policy and be like everyone else TRR, eBay, VC etc.

Also they should ask themselves if they’re a data science company or a consignor? They have and can continue to collect data, which brands and how much and locations. That’s a goldmine compared to running a labor intensive low margin biz of reselling. Their revised return policy favors the latter. FB is selling data, couldn’t careless if ppl make friends/enemies and whatnots.

PS once up a time they had a policy for pro sellers maintaining a low overall rate of returns. Clearly that’s gone out the window. Can’t keep returning items, allow them to be relisted and at same time, low to no returns. Multi competing interests

Well, if Tradesy does decide to put more emphasis on data aggregation- they should AT LEAST clean up their search algorithms. If I were an exec at Tradesy that would have been the first thing I would have done years ago. I just searched for a Chanel So Black bag- A Victorias secret tote showed up. Its almost impossible to search for anything on Tradesy.

I haven't had any sales on Tradesy in a while - and they are having a bunch of promos. OTOH, it is April, buyers have tons of options for buying in April, including most retailers. I never sell anything now.

I'm going to see what happens when ebay starts charging tax everywhere. Right now they only do it in Washington and a few others. Tax could kill my ebay sales. I think ebay is making some changes because their "view count" seems to be measured differently than before, my views are much higher and honestly I don't believe the numbers from ebay.
 
This was the response from Tradesy on how they are calculating market price. I also included my response and the guy's truthful concession that the policy sucks but he can't do anything about it. Essentially they are saying if the item can't resell in 30 days it is priced too high. That is total BS because MOST high end designer items don't sell in 30 days. People research and save and plan for those purchases. I listed a Chanel jumbo double flap in pristine condition on 2 sites last year (not Tradesy thank god) and it took 6 months to sell at $5k. But $5k was right in line with the selling price for the item across all designer resale sites. They would have me list it way below market just so they could dump it faster if it got returned to them. Anyway, this was the exchange:



****** (Tradesy)

Apr 7, 8:41 PM PDT

Hi ***********,

Thank you for your honest feedback. I completely understand where you're coming from and I can see how frustrating this is for you.
You're absolutely right, there should be some sort of notification if the price meets the requirement, and if it were up to me I'd change the policy for you, but unfortunately I don't have the ability to do so.
I did however, make a note of your feedback and concerns with this policy. I truly do wish there was more I could do for you.

I know this was not the outcome you had wanted, and if there is any other issue I can assist with please do let me know.

Thanks, ******



************ (Me)
Apr 7, 11:08 AM PDT

The problem is that when listing an item, I am not notified whether my price meets your factors such that I won't be forced a return. I should be definitively notified when listing an item that I will not have it returned to me as long as it is accurately described. I am not interesting in having items returned to me. The whole point of selling on tradesy and accepting your high fees was so that I would not have to accept a return. You have now removed the reason to sell on tradesy, except for items that are final sale such as wedding items.

I also sell on Poshmark and eBay, where all of my items are final sale. You are going to lose a lot of market share as sellers pull their items for fear of having a return forced on them.



*******(Tradesy)

Apr 7, 10:55 AM PDT

Hi ******,

Thank you for reaching out. I'm so sorry for the confusion, but we’re happy to share more information about how Fair Market Price factors into returns decisions.

For all returns, Tradesy provides customer service to your buyer, pays for return shipping, and performs a careful inspection of the returned item - at no cost to you. We do this to protect both buyers and sellers, and always strive to resolve returns fairly.

For some returns, Tradesy keeps the item, and the seller keeps their earnings. In other cases, the item is returned to the seller, and the seller does not keep their earnings. Tradesy may decide to send returned items back to sellers for a number of reasons outlined in our Returns Requirements, including 1) We determine that the item was priced above Fair Market Value, or 2) We cannot determine what the Fair Market Value is for this item.

Tradesy defines Fair Market Value as: The price at which there is a 95% likelihood of an item selling within 30 days.

Tradesy determines Fair Market Value through a multi-step process that includes:
  • Analyzing Tradesy historical sales data

  • Evaluating supply/demand curves over time

  • Researching current prices on resale and retail websites

In some cases, we cannot determine Fair Market Price. This happens most often when an item is damaged or worn, or there is a lack of pricing data available.

I know this is a lot of information, but I hope that it helps to shed some light on this for you. If I can help with anything else, or if you have more questions about the Fair Market Price please let me know. I'm happy to help!

Thanks for sharing that but I nearly choked when they said "at no cost to you". LOLOLO - seriously? Are we that stupid or are they? What the hell do they think the nearly 25% commission fees are they take out - and even more for certain items under $50 ? There is a HUGE cost to US for everything they do "for us".
Also - it doesn't seem like they can possibly measure vintage clothes that are one of a kind and you just can't find in the store anymore, or from stores or designers that aren't in business anymore. If you do a search for the item you are selling - and YOUR exact item is the only one they find - then YOUR price should BECOME the FMP because there isn't another one to sell. Most of my items are like that.
On top of that - these kinds of items can sit for a year or more because they aren't being searched for. Nobody is looking for them. They are the type of item a buyer finds by browsing - maybe the item gets picked up with a specific keyword and then they impulse buy. They see it, love it - buy it. They could never have found it otherwise and since Tradesy pushes like 5 of their favorite high end designer brands first in every search you do - they show them even when it is not revelant to the search you do - it makes if extremely hard to sell those other items.
It shouldn't be OUR fault that Tradesy can't visualize them better to the remaining traffic they get.
 
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I definitely think Tradesy is going under and fighting for its life. You can see it slowly drowning. It holds seller's funds 5 weeks - 3 weeks before releasing it to process then (after you pay them another 2.9% to send your money they've been hanging onto for 3 weeks already) it takes them another week to 10 days to actually transfer the money to your account. Meanwhile, they are probably using your money to pay the shipping on returns back to other sellers who have already waited out this 5 week hold and FINALLY got their money only to find out Tradesy it taking back again and shipping their item back to them. The whole idea that anything under $150 is of such little value that Tradesy has now flipped on the whole distinguishing policy it had - and snuck it in without even emailing sellers about it knowing full well they would flip out - makes me feel like they are emptying out their own stores and inventory - using our money to survive - and just waiting for the day when they either have to file bankruptcy or sell out to some foreign concern. They are dying. I wouldn't sell anything over $1000 at this point and frankly - unless you can risk losing that - I'd be really careful. I now withdraw every penny as soon as I can - traffic is so slow that sales piling up is NOT a problem but if I had more then a couple pending sales - I'd have to decline future sales or go on "vacation" until I get payment and then another 2 weeks to make sure I'm getting to KEEP my money. So you really can't count on that money - even after you've been paid - from the date of the sale for at least 2 MONTHS afterward incase of returns - no way to run a business.
 
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I definitely think Tradesy is going under and fighting for its life. You can see it slowly drowning. It holds seller's funds 5 weeks - 3 weeks before releasing it to process then (after you pay them another 2.9% to send your money they've been hanging onto for 3 weeks already) it takes them another week to 10 days to actually transfer the money to your account. Meanwhile, they are probably using your money to pay the shipping on returns back to other sellers who have already waited out this 5 week hold and FINALLY got their money only to find out Tradesy it taking back again and shipping their item back to them. The whole idea that anything under $150 is of such little value that Tradesy has now flipped on the whole distinguishing policy it had - and snuck it in without even emailing sellers about it knowing full well they would flip out - makes me feel like they are emptying out their own stores and inventory - using our money to survive - and just waiting for the day when they either have to file bankruptcy or sell out to some foreign concern. They are dying. I wouldn't sell anything over $1000 at this point and frankly - unless you can risk losing that - I'd be really careful. I now withdraw every penny as soon as I can - traffic is so slow that sales piling up is NOT a problem but if I had more then a couple pending sales - I'd have to decline future sales or go on "vacation" until I get payment and then another 2 weeks to make sure I'm getting to KEEP my money. So you really can't count on that money - even after you've been paid - from the date of the sale for at least 2 MONTHS afterward incase of returns - no way to run a business.
Agreed. I had 4 sales last week and as soon as I learned about the ridiculous new policies I have placed and kept my closet on vacation hold. I am not planning on going back after my money is paid out for fear of them attempting to claw back earnings from old items they have accepted as returns against earnings for new sales if those returns take too long to sell and they want to dump them back on me. And with the daily coupons and promos I bet I would have had several additional sales this week but it’s just not worth the stress.
 
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Agreed. I had 4 sales last week and as soon as I learned about the ridiculous new policies I have placed and kept my closet on vacation hold. I am not planning on going back after my money is paid out for fear of them attempting to claw back earnings from old items they have accepted as returns against earnings for new sales if those returns take too long to sell and they want to dump them back on me. And with the daily coupons and promos I bet I would have had several additional sales this week but it’s just not worth the stress.
Yes. Its
I definitely think Tradesy is going under and fighting for its life. You can see it slowly drowning. It holds seller's funds 5 weeks - 3 weeks before releasing it to process then (after you pay them another 2.9% to send your money they've been hanging onto for 3 weeks already) it takes them another week to 10 days to actually transfer the money to your account. Meanwhile, they are probably using your money to pay the shipping on returns back to other sellers who have already waited out this 5 week hold and FINALLY got their money only to find out Tradesy it taking back again and shipping their item back to them. The whole idea that anything under $150 is of such little value that Tradesy has now flipped on the whole distinguishing policy it had - and snuck it in without even emailing sellers about it knowing full well they would flip out - makes me feel like they are emptying out their own stores and inventory - using our money to survive - and just waiting for the day when they either have to file bankruptcy or sell out to some foreign concern. They are dying. I wouldn't sell anything over $1000 at this point and frankly - unless you can risk losing that - I'd be really careful. I now withdraw every penny as soon as I can - traffic is so slow that sales piling up is NOT a problem but if I had more then a couple pending sales - I'd have to decline future sales or go on "vacation" until I get payment and then another 2 weeks to make sure I'm getting to KEEP my money. So you really can't count on that money - even after you've been paid - from the date of the sale for at least 2 MONTHS afterward incase of returns - no way to run a business.
Yes. It seems almost like a Pyramid scheme at this point. They hold your new sales money so long after a sale so they can use it to pay to ship items THEY (not the seller) accepted for return BACK to other sellers. Then they take BACK the money they paid to the seller for the return - WEEKS or MONTHS (what happened to their 4 day return policy)? later - and use the money they just recouped from the return to PAY OFF sellers for the more recent sales. And round and round she goes. Meanwhile, sellers can't rely on getting paid timely, or spending that money when they finally do get paid because at any moment - an item they sold a month or two ago can be getting shipped back them and their funds disappearing from their account - overdraft fees charged to them of course and old, beat up and now used items being dropped back off on their front porch. If there is no return - then Tradesy takes its easy money - commissions and transfer fee- and pays their own bills. So now, they have run off a lot of the smaller sellers and the "women selling from their closet" - their original core business plan - and NOW they are running off low and moderate income buyers and sellers, unless you want to make $1 per sale under $150 and sell way under market.
 
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