How long as it been since they received it? Did you contact them to see if they are processing your return?View attachment 4200235 I am done buying on Tradesy. I purchased 3 times and 2 were bad.
The first item I bought were Chanel clip-on earrings. Listed as "excellent cond.". When I received them one of the backs were broken, I managed to fix it myself, not a perfect fix but at least they are now wearable. I never contacted the seller as I didn't want to make a fuss.
Second purchase, Chanel earrings. Perfect transaction.
Third, now this is my last. A few weeks ago I purchased a Chanel bracelet in excellent new condition. When I received and opened the box the first thing I saw were pearls and parts loose in the box next to the bracelet. I was so pissed, another damaged item from a Tradesy seller, and none of these were shipping damage either, it looks like the bracelet had a repair previously and the repair busted open upon shipping. Thank heavens it happened in the box and not weeks later. I wonder if it's even authentic as Chanel just doesn't fall apart like that, the stringing does look different, but that wasn't my complaint.
I sent it back the next day as not as described for a refund. They received it and I have heard nothing back. Impossible to call them.
So they have my money and the bracelet.
I just filed a claim with Amex which is pending.
So 2 out of 3 purchases were bad, that's worse than Ebay
I will never ever buy from them again
Anyone Ever Buy and/or Sell on Tradesy?
- Thread starter iluvmybags
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They received it last Monday for "review".
And yes I contacted them, no response, and their phone number just has a busy signal.
It shouldn't take this long to figure out that it's defective, especially when you open the box and see pearls and spacers scattered about.
Update
Tradesy finally got back to me and had the nerve to say this...
"
After a thorough review, our Returns Team determined that your returned item was accurately represented in its listing."
Described accurately? Where on earth does it say in the sellers listing that you are purchasing a repaired broken bracelet? These people are out of their minds.
I finally got them on the phone, the rep was lovely and understanding. He said his supervisor will call me shortly regarding the issue.
I am still in shock that a falling apart bracelet with pearls and spacers just rolling around in the box was deemed "accurate", unbelieveable.
Not sure how my pending CC chargeback will go (Amex) since now it says I have site credit.
Tradesy didn't even get the letter yet on the chargeback, that takes a few days to reach them, but now what? They say site credit and I lose? I will fight for my refund because no way in hell will I use this dishonest company again.
Listen to the reviews that are out there, they are true, for both sellers and buyers Tradesy is a nightmare and they do not have your back.
Tradesy finally got back to me and had the nerve to say this...
"
After a thorough review, our Returns Team determined that your returned item was accurately represented in its listing."
Described accurately? Where on earth does it say in the sellers listing that you are purchasing a repaired broken bracelet? These people are out of their minds.
I finally got them on the phone, the rep was lovely and understanding. He said his supervisor will call me shortly regarding the issue.
I am still in shock that a falling apart bracelet with pearls and spacers just rolling around in the box was deemed "accurate", unbelieveable.
Not sure how my pending CC chargeback will go (Amex) since now it says I have site credit.
Tradesy didn't even get the letter yet on the chargeback, that takes a few days to reach them, but now what? They say site credit and I lose? I will fight for my refund because no way in hell will I use this dishonest company again.
Listen to the reviews that are out there, they are true, for both sellers and buyers Tradesy is a nightmare and they do not have your back.
I thought that for SNAD complaints, you got a refund and for as-described remorse returns, you got site credit.
I'd call AMEX back and let them know that you don't have a refund, have no use for site credit and you want the chargeback to remain.
Thank you, I will do that.
Yes I went back and looked at their refund policy and it does say "items with unreported damage and wear" qualifies for refund, and yep mine fits that bill.
Thieves! Stay clear of Tradesy
That's crazy! Why would they want to be stuck with reselling a broken bracelet? Maybe one person took it out of the box and another person just saw the bracelet, not the stuff rolling around in the box, and didn't realize something was missing?
I have 7 sales I haven't been paid for yet, and it is making me nervous. The oldest was delivered 12 days ago, so I didn't really expect the money to be released yet.
Possibly, but I did put a note inside the Chanel box right on top of the leather flaps stating that the pearls were loose in the box and to be careful upon opening.
I'm still waiting for the "promised" call they guaranteed would happen today.
My guess is they can't afford any losses and with site credit they don't lose, this is all I can come up with
I read in reviews that they are always late to pay out.
It's a nice site but if they continue like this they will certainly fail.
But if they agree it is SNAD, they can return to the seller, taking back the money from her, and only be out the shipping cost. Then they don't have to worry about reselling it. As a seller, they returned one thing to me, claiming SNAD even though it wasn't. I think they just knew they would lose money on reselling it.Possibly, but I did put a note inside the Chanel box right on top of the leather flaps stating that the pearls were loose in the box and to be careful upon opening.
I'm still waiting for the "promised" call they guaranteed would happen today.
My guess is they can't afford any losses and with site credit they don't lose, this is all I can come up with
I'm sure the seller hasn't even been paid yet. Then they return the bracelet to the seller correct? The seller as far as I can see didn't lose anything, neither did Tradesy, I'm the only one who lost.
Tradesy wants my money in their store credit, this way I am forced to shop on their site. So they don't lose in the end, since they will just collect on the next sale if I were to make one with the site credit, which I refuse to do.
The seller btw is LarVintage, and she claimed her "jeweler" looked it over and it was fine. This raised a red flag, because I told her it looked repaired since one area the stringing was different. So they sold a repaired bracelet that fell apart, they will get it back and resell a repaired bracelet over and over again until someone keeps it.
I found a negative on LarVinate stating that they sold this person a fake Chanel, which is also what I was wondering because the box looked "off" and I know this bracelet originally came in a Chanel pouch in a CC box, not the CC box with suede flaps they sent it in.
And I still haven't gotten the call back that they promised.
edit
I just got off the phone with Amex, they put more info in their notes including Tradesy's own policy on refunds for undesclosed damage. He said I more than likely will receive a refund from Amex.
The rep was funny, he's like "Trade-zee sounds Shade-ee" LOL
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I don't understand this. If you have the item and own it - why isn't it easier to just photograph the actual item then to hunt down and steal someone else's "Stock" photo which isn't even a depiction of the actual item you are selling? Seems a little shady. I see book sellers doing that on ebay but a book is a book - all the same after the condition is rated. But clothes and accessories are unique in the quality. I'd want to see the actual photo of what I was buying before I bought it.
Ebay actually encourages you to use the stock photo when selling books or electronics. They have a library of stock photos so it is very easy to do.
I don't use stock photos for clothes or purses but I would be tempted if someone asked me for a modeling picture.
I'm having the same problem. I just have one sale that was delivered over 12 days ago too. The buyer messaged me and told me she loves the shoes. I called their CS and got another lie and run around. I was told they can no longer do a courtesy early release and I have to wait up to 21 days!!! This is BS!!!! Each time I talk to someone at Tradsey CS I get another lie.