Anyone Ever Buy and/or Sell on Tradesy?

TPF may earn a commission from merchant affiliate
links, including eBay, Amazon, and others

#10,111
I got so mad at Tradesy I also have up on them, poor customer service and almost 45 days for my funds. They have gone down hill, for sure. I also reported them to BBB.
I have not sold anything in Tradesy for months, so perhaps the tide is shifting or I have better luck in eBay.
If I sell on Tradesy I must increase my sales price and then know it’ll be months before I get any funds, it’s just the way it is. Accept it or not.
You have the choice to be Victims of the System. Or not.
Good luck everyone! [emoji304]
 
  • Like
Reactions: Ceeyahd
#10,112
AtiaOfTheJulii said:
Hi all, After the commission increase I stopped posting on Tradesy. I didn't have much else I was looking to sell anyway. last week and this weekend I had a "record" breaking sales. Literally sold 20 items (have 45 items in my closet) sold. I also had increased my prices after they increased their commission so that my final take away would be the same. I'm pretty shocked and considering posting more.. Not sure if it was just the mothers day buyers though.
Click to expand...
Wow, that's amazing! I know that when I sell things on Tradesy, it is most often things that have been sitting there for months. Something about their search algorithm or their advertising doesn't always help the newer listings. For me, my sales have been kind of middling. It hasn't been good anywhere in May. I'm hoping it picks up after Mother's Day.
 
#10,113
whateve said:
Wow, that's amazing! I know that when I sell things on Tradesy, it is most often things that have been sitting there for months. Something about their search algorithm or their advertising doesn't always help the newer listings. For me, my sales have been kind of middling. It hasn't been good anywhere in May. I'm hoping it picks up after Mother's Day.
Click to expand...

Oh Interesting. Yes these listings are definitely a few months old.
 
#10,114
Abbey R had an amazing sale this weekend (I believe this is the Tradesy return closet) I snagged two pairs of new louboutins for $275 each. I actually noticed that they had a pair of new chanel sneakers that I had sold for $600 a few weeks ago... Their price was $195 over the weekend :O. I guess they write it off as a loss?
 
  • Like
Reactions: whateve
#10,115
AtiaOfTheJulii said:
Abbey R had an amazing sale this weekend (I believe this is the Tradesy return closet) I snagged two pairs of new louboutins for $275 each. I actually noticed that they had a pair of new chanel sneakers that I had sold for $600 a few weeks ago... Their price was $195 over the weekend :O. I guess they write it off as a loss?
Click to expand...
I don't see how they can stay in business when they have to discount the returns they resell so much. I've noticed they've done that with nearly every one of my returns.
 
#10,118
I listed something last night and the picture is already cleaned. Something I listed over a week ago still hasn't been cleaned. I wonder how they decide which items to clean. Maybe because the one that hasn't been cleaned has chain straps. It seems like it would be harder to do.
 
#10,119
Hi ladies, I had an experience that was somewhat self induced. I've sold a dozen or so designer bags on Tradesy's site, without issues. I think they should offer a overnight choice to buyers, that a button would allow a Tradesy shipping label be produced for sellers to use, simply. I have had two buyers request overnight shipping, the first time it was MLK weekend, and I managed at my expense to just go to PO and send it, not realizing that Tradesy wouldn't help facilitate a reimbursement. I hadn't familiarized myself with much of what Tradesy doesn't/does. This past weekend another buyer makes a purchase and then asks about overnight shipping. (Both buyers made purchase then requested overnight.) This weekend's buyer needs bag by Wednesday, for travel. I say we have to wait till Monday so tradesy can help facilitate. Tradesy instructs me to cancel purchase and then add the shipping cost, they send me a second request to cancel sale and add the shipping cost to the bag's price, so buyer can repurchase at the high shipping inclusive price... But I'm actually paying out of pocket at PO, and the reimbursement comes to me via the Tradesy payout to me. I go to PO with package, get the price for shipping and insurance. It's close to closing, I've messaged buyer the cost, she responds with don't add insurance (6-7.00). I attempt to adjust price of bag, but can't because it's part of a Tradesy promotion (which caused me to question my judgment). The final result of what I was going to receive for the sale wasn't worth the sale. Yesterday morning I received email after email from three different folks from Tradesy and buyer. All this communication before 9:30 am. Tradesy folks wanted me to adjust the price, but I realized and asked about the 19.8% commission for the 70.+ Shipping cost, they wouldn't respond to that question, just kept requesting me to add the cost and restore my listing. Feverishly. This YSL bag in prestine, yet outdated (somewhat) was listed initially for almost 600.00, without the added overnight shipping, with a payout to my bank account, and Tradesy promotion reduction in price, would've cost more than a 200.00 loss. I always have easy smooth sales. This was a nightmare. I finally told the tradesy rep via email to tell the buyer that I'm not selling the bag with overnight shipping don't buy the bag you're not going to get it overnight. The listing has been restored so as to adjust the price for the overnight shipping. Then the buyer decides to buy it anyway with regular shipping. Which was an oversight on my part because at the point I was after hours of bombarding emails from the tradesy representatives and realizing that tradesy was going to charge me Commission of 19.8% on the additional $70 plus in shipping, that I was going to kill all my listings with Tradesy. I need some quiet time to review their policies and see what they're telling the buyers and the sellers about shipping costs. If If I had to go by the seat of my pants right now, I think they're charging the buyers shipping but adding it on to the sale of the cost of the bag or item and charging cord on shipping, shipping I'm paying for at the PO.
 
#10,120
Ceeyahd said:
Hi ladies, I had an experience that was somewhat self induced. I've sold a dozen or so designer bags on Tradesy's site, without issues. I think they should offer a overnight choice to buyers, that a button would allow a Tradesy shipping label be produced for sellers to use, simply. I have had two buyers request overnight shipping, the first time it was MLK weekend, and I managed at my expense to just go to PO and send it, not realizing that Tradesy wouldn't help facilitate a reimbursement. I hadn't familiarized myself with much of what Tradesy doesn't/does. This past weekend another buyer makes a purchase and then asks about overnight shipping. (Both buyers made purchase then requested overnight.) This weekend's buyer needs bag by Wednesday, for travel. I say we have to wait till Monday so tradesy can help facilitate. Tradesy instructs me to cancel purchase and then add the shipping cost, they send me a second request to cancel sale and add the shipping cost to the bag's price, so buyer can repurchase at the high shipping inclusive price... But I'm actually paying out of pocket at PO, and the reimbursement comes to me via the Tradesy payout to me. I go to PO with package, get the price for shipping and insurance. It's close to closing, I've messaged buyer the cost, she responds with don't add insurance (6-7.00). I attempt to adjust price of bag, but can't because it's part of a Tradesy promotion (which caused me to question my judgment). The final result of what I was going to receive for the sale wasn't worth the sale. Yesterday morning I received email after email from three different folks from Tradesy and buyer. All this communication before 9:30 am. Tradesy folks wanted me to adjust the price, but I realized and asked about the 19.8% commission for the 70.+ Shipping cost, they wouldn't respond to that question, just kept requesting me to add the cost and restore my listing. Feverishly. This YSL bag in prestine, yet outdated (somewhat) was listed initially for almost 600.00, without the added overnight shipping, with a payout to my bank account, and Tradesy promotion reduction in price, would've cost more than a 200.00 loss. I always have easy smooth sales. This was a nightmare. I finally told the tradesy rep via email to tell the buyer that I'm not selling the bag with overnight shipping don't buy the bag you're not going to get it overnight. The listing has been restored so as to adjust the price for the overnight shipping. Then the buyer decides to buy it anyway with regular shipping. Which was an oversight on my part because at the point I was after hours of bombarding emails from the tradesy representatives and realizing that tradesy was going to charge me Commission of 19.8% on the additional $70 plus in shipping, that I was going to kill all my listings with Tradesy. I need some quiet time to review their policies and see what they're telling the buyers and the sellers about shipping costs. If If I had to go by the seat of my pants right now, I think they're charging the buyers shipping but adding it on to the sale of the cost of the bag or item and charging cord on shipping, shipping I'm paying for at the PO.
Click to expand...
1. Here’s my take and hence my closet policy that has served me well over the past few years: always stick with USPS Tradesy labels and no overnight full stop. USPS are fully insured by Tradesy and that matters way more than appeasing the occasion whining from last minute buyers. My sales tend to be high value and the 3-4 lost parcels from the last couple years are worth their weight in gold as I was fully reimbursed by Tradesy each and every time.

2. Occasionally I did provide overnight via Priority (4-5x at most) it was always with the assumption that the extras come out of my own pocket as an add on to regular 2 Day Priority label. I don’t and didn’t jump through hoops. One time I included my PP email in the parcel for a husband who needed the bag in time for their anniversary celebration, and said that it’s an honor system, and he reimbursed me the next day.

3. From experience, when I did overnight Priority, USPS rarely succeeded and always ran over to the second day anyway. Their infrastructure isn’t really set up for overnight like UPS/FedEx/DHL. Sure I was reimbursed but alway a hassle, and not worth it.

4. Lastly, I find the best way to deal with last minute buyers is simply this: shut them down from the getgo, just be firm and polite and tell them that the parcel will be there when they get back from their vacay or whatever. Buyers miss deliveries even when under normal circumstances anyway. You can and should control the narrative, and buyers will oblige, albeit they would try to push the sellers when they can but you don’t have to give in.
 
  • Like
Reactions: GemsBerry and Ceeyahd
#10,121
Ceeyahd said:
Hi ladies, I had an experience that was somewhat self induced. I've sold a dozen or so designer bags on Tradesy's site, without issues. I think they should offer a overnight choice to buyers, that a button would allow a Tradesy shipping label be produced for sellers to use, simply. I have had two buyers request overnight shipping, the first time it was MLK weekend, and I managed at my expense to just go to PO and send it, not realizing that Tradesy wouldn't help facilitate a reimbursement. I hadn't familiarized myself with much of what Tradesy doesn't/does. This past weekend another buyer makes a purchase and then asks about overnight shipping. (Both buyers made purchase then requested overnight.) This weekend's buyer needs bag by Wednesday, for travel. I say we have to wait till Monday so tradesy can help facilitate. Tradesy instructs me to cancel purchase and then add the shipping cost, they send me a second request to cancel sale and add the shipping cost to the bag's price, so buyer can repurchase at the high shipping inclusive price... But I'm actually paying out of pocket at PO, and the reimbursement comes to me via the Tradesy payout to me. I go to PO with package, get the price for shipping and insurance. It's close to closing, I've messaged buyer the cost, she responds with don't add insurance (6-7.00). I attempt to adjust price of bag, but can't because it's part of a Tradesy promotion (which caused me to question my judgment). The final result of what I was going to receive for the sale wasn't worth the sale. Yesterday morning I received email after email from three different folks from Tradesy and buyer. All this communication before 9:30 am. Tradesy folks wanted me to adjust the price, but I realized and asked about the 19.8% commission for the 70.+ Shipping cost, they wouldn't respond to that question, just kept requesting me to add the cost and restore my listing. Feverishly. This YSL bag in prestine, yet outdated (somewhat) was listed initially for almost 600.00, without the added overnight shipping, with a payout to my bank account, and Tradesy promotion reduction in price, would've cost more than a 200.00 loss. I always have easy smooth sales. This was a nightmare. I finally told the tradesy rep via email to tell the buyer that I'm not selling the bag with overnight shipping don't buy the bag you're not going to get it overnight. The listing has been restored so as to adjust the price for the overnight shipping. Then the buyer decides to buy it anyway with regular shipping. Which was an oversight on my part because at the point I was after hours of bombarding emails from the tradesy representatives and realizing that tradesy was going to charge me Commission of 19.8% on the additional $70 plus in shipping, that I was going to kill all my listings with Tradesy. I need some quiet time to review their policies and see what they're telling the buyers and the sellers about shipping costs. If If I had to go by the seat of my pants right now, I think they're charging the buyers shipping but adding it on to the sale of the cost of the bag or item and charging cord on shipping, shipping I'm paying for at the PO.
Click to expand...

If I had anyone ask me to do overnight shipping, I would have just cancelled the order and leave the listing open for someone else to buy and is okay with using the Tradesy standard shipping label. For a buyer to ask or demand overnight shipping just sounds like an awful, nitpicky buyer that is not worth the headache. I know that sounds "mean", but I have refused buyers who demand I ship now and ask to have it shipped overnight.

I get wanting to be a good, efficient seller and Tradesy is pretty awful when it comes to customer service (I'm actually really irritated with Tradesy right now on a recent transaction), but if the buyer wanted overnight shipping, she should have asked that before she even purchased the item. That way, if you really wanted to sell to this person, you could have adjusted the price so you could cover the overnight shipping on your end without losing too much money.
 
  • Like
Reactions: Ceeyahd and whateve
#10,122
jmc3007 said:
1. Here’s my take and hence my closet policy that has served me well over the past few years: always stick with USPS Tradesy labels and no overnight full stop. USPS are fully insured by Tradesy and that matters way more than appeasing the occasion whining from last minute buyers. My sales tend to be high value and the 3-4 lost parcels from the last couple years are worth their weight in gold as I was fully reimbursed by Tradesy each and every time.

2. Occasionally I did provide overnight via Priority (4-5x at most) it was always with the assumption that the extras come out of my own pocket as an add on to regular 2 Day Priority label. I don’t and didn’t jump through hoops. One time I included my PP email in the parcel for a husband who needed the bag in time for their anniversary celebration, and said that it’s an honor system, and he reimbursed me the next day.

3. From experience, when I did overnight Priority, USPS rarely succeeded and always ran over to the second day anyway. Their infrastructure isn’t really set up for overnight like UPS/FedEx/DHL. Sure I was reimbursed but alway a hassle, and not worth it.

4. Lastly, I find the best way to deal with last minute buyers is simply this: shut them down from the getgo, just be firm and polite and tell them that the parcel will be there when they get back from their vacay or whatever. Buyers miss deliveries even when under normal circumstances anyway. You can and should control the narrative, and buyers will oblige, albeit they would try to push the sellers when they can but you don’t have to give in.
Click to expand...
The problem with the buyer having to wait until she is back from vacation to get the bag is that then she is beyond the return window. It seems obvious that you shouldn't buy bags right before you go on vacation, but I've been guilty of this. However, I won't buy them from Tradesy due to the short return period. That is when I really appreciate ebay's 30 day returns.

I agree, always use Tradesy's labels. You don't get charged commission on their label.
 
  • Like
Reactions: Ceeyahd
#10,124
bagnshoofetish said:
Have not read the entire thread yet but how long on average does Tradesy take to pay sellers?

TIA
Click to expand...
A long time! After the item is delivered, it is typically 7 to 12 days before they release the money. I'm currently on day 11 for a sale that was under $50, which means the buyer can't return so there is no reason for Tradesy to hold the money that long. International sales and returns take longer, sometimes close to the maximum 21 days. Then once you transfer the money, it is at least another week. I transfer to Paypal. My last transfers: transferred on 5/3, received on 5/15; transferred on 4/30, received on 5/8; transferred on 4/27, received on 5/7. Best case scenario, 2 weeks after delivery, but usually more like 3 weeks.
 
  • Like
Reactions: bagnshoofetish and Ceeyahd
#10,125
jmc3007 said:
1. Here’s my take and hence my closet policy that has served me well over the past few years: always stick with USPS Tradesy labels and no overnight full stop. USPS are fully insured by Tradesy and that matters way more than appeasing the occasion whining from last minute buyers. My sales tend to be high value and the 3-4 lost parcels from the last couple years are worth their weight in gold as I was fully reimbursed by Tradesy each and every time.

2. Occasionally I did provide overnight via Priority (4-5x at most) it was always with the assumption that the extras come out of my own pocket as an add on to regular 2 Day Priority label. I don’t and didn’t jump through hoops. One time I included my PP email in the parcel for a husband who needed the bag in time for their anniversary celebration, and said that it’s an honor system, and he reimbursed me the next day.

3. From experience, when I did overnight Priority, USPS rarely succeeded and always ran over to the second day anyway. Their infrastructure isn’t really set up for overnight like UPS/FedEx/DHL. Sure I was reimbursed but alway a hassle, and not worth it.

4. Lastly, I find the best way to deal with last minute buyers is simply this: shut them down from the getgo, just be firm and polite and tell them that the parcel will be there when they get back from their vacay or whatever. Buyers miss deliveries even when under normal circumstances anyway. You can and should control the narrative, and buyers will oblige, albeit they would try to push the sellers when they can but you don’t have to give in.
Click to expand...

bernz84 said:
If I had anyone ask me to do overnight shipping, I would have just cancelled the order and leave the listing open for someone else to buy and is okay with using the Tradesy standard shipping label. For a buyer to ask or demand overnight shipping just sounds like an awful, nitpicky buyer that is not worth the headache. I know that sounds "mean", but I have refused buyers who demand I ship now and ask to have it shipped overnight.

I get wanting to be a good, efficient seller and Tradesy is pretty awful when it comes to customer service (I'm actually really irritated with Tradesy right now on a recent transaction), but if the buyer wanted overnight shipping, she should have asked that before she even purchased the item. That way, if you really wanted to sell to this person, you could have adjusted the price so you could cover the overnight shipping on your end without losing too much money.
Click to expand...

Thank you ladies. I basically had an approach of set it & forget it, and meant to state ''no overnight shipping" in my listings. My listings aren't over $1000., yet I wouldn't want to be too bothered financially or otherwise with anything other than straight forward Tradesy shipping labels. I can't wrap my head around Tradesy charging commission on that extra shipping. I wasn't exaggerating their contact via email to get the listing back online with the added shipping. They make a good commission, for not doing much.
 
You must log in or register to reply here.
Top