I just had a similar situation. Received my money, saw the bag in Abbys closet. 6 days letter money was pulled and the bag is being returned to me. " you mentioned leather aging but did not mention leather cracks".
Also the same week they pulled my other funds that they released the day before. I called them and they said they made an exception for the buyer because he sent them an email asking to return that they did the not see. (how is that my fault??)
This same buyer bought a LV keepall bandouliere from me, and returned it WITHOUT the strap claiming he didn't get one. The damn strap is almost as expensive as the bag itself!!! Tradesy took his side, shipped me back the bag without strap. I called them and flipped out, 500 sales with them and now I would try to cheat someone by keeping the strap?! They said there is nothing they could do because I didn't videotape my package.
They sent back ALL of my recent returns, and their excuses were sad. " mentioned but didn't capture, gentle scuff on piping, some gentle odor".
I haven't listed anything new in over 2 weeks and honestly at this point I have no desire to do any more business with them. I calculated it and they made about $40,000 in commission IN MY CLOSET ALONE.