Yep. I don't even need to measure my designer bags, I go to department store website and get measurements there. thank you Tradesy, this is really "innovative" and will help boost your sales, not fixing your creepy search and promoting all the items fairly in your emails.
Anyone Ever Buy and/or Sell on Tradesy?
- Thread starter iluvmybags
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I agree. and I remember those days when you were paid upon delivery of non-designer/contemporary items and transfers took 3 days.
I actually laughed out loud last night because I happened to open a tradesy email about new items in my followed searches, and:
1. The prices in the email were not the prices on the site. The site prices were higher.
2. I felt compelled to click on one of the 3 items pictured in the email & my suspicions were confirmed... It was an obviously fake Balenciaga bag (which I then reported).
1. The prices in the email were not the prices on the site. The site prices were higher.
2. I felt compelled to click on one of the 3 items pictured in the email & my suspicions were confirmed... It was an obviously fake Balenciaga bag (which I then reported).
I think they have a standard template and tweak it to whom they're responding to. Here's mine:
Thanks for your feedback regarding your experience using the site. With these upcoming commission changes, we have heard your feedback regarding the payouts time frame and we are currently working to get the process to a much quicker pace! We’d be happy to chat more about what this means for you! Here are some details we think will help:
What’s the new commission rate? Our new commission rate is 19.8%. That means, when your item sells, you pocket more than 80% of the selling price. For sellers who choose to withdraw funds from their account, our low 2.9% safe transfer fee will not increase.
When does the new commission rate begin? Any sale made after 12am PDT on October 10, 2017, will incur the new 19.8% commission, regardless of its listing date.
Why did we change our commission rate? For the past 5 years, the Tradesy team has been working hard to build the premier destination for selling and buying luxury designer goods. Because of sellers like you, buyers are in love with the Tradesy experience, and they’re shopping more than ever. We adjusted our commission rate to invest into new features that bring in even more buyers for you!
Here are a few upcoming benefits you'll love:
• Groundbreaking image recognition technology means you snap a photo and we make your listing process easier than ever.
• No more measuring tape! Our in-app magic measuring tool means you’ll capture accurate dimensions faster — and with less work.
• Never type tracking numbers again: Snap a photo of your shipping receipt and we’ll automatically populate your tracking number to save you time.
• Boost your earnings without even trying: We’re expanding our marketing efforts to ensure your listings reach more shoppers across more platforms.
• Get payouts faster - you asked we're answering. Behind-the-scenes updates means your payouts will be processed faster.
We hope that you’re as excited as we are about the exciting new selling experience that’s just around the corner — in fact, you’ll be able to enjoy many of these benefits in the next few weeks. Plus, you’ll keep more than 80% of your earnings when you make a sale, while continuing to enjoy the very best service in the industry.
We value your feedback, so please don't hesitate to reach out. We're here to help!
Thanks,
Christina O
I wrote back a nasty email and this is what "Christina" said back:
Thanks for your reply and we do appreciate you selling with Tradesy. It’s understandable to be unhappy about paying more, but we’re confident that this adjustment will best serve our sellers and our business in the long run. We’re committed to ensuring that this increase pays for itself with a better selling experience and more sales for you.
Please let me know if you have any further feedback as we implement this change - the Tradesy team is listening and values your opinion.
Thanks,
Christina O
Team Tradesy
To which I replied:
LOL, ok. What you mean to say is that the increase of fees should pay for the junky returns you can't seem to offload.
Still waiting on a response to that one. I don't think she will.
I can't imagine many will take advantage of the feature where you snap a picture of your postage receipt and it uploads your tracking number. If you use Tradesy's label, they already have the tracking number. For items I ship myself, I buy the postage online and just copy and paste the tracking number. It seems like wasted resources to have a programmer develop that feature.
LOL. and Christina O is one of the best there IMO.I think they have a standard template and tweak it to whom they're responding to. Here's mine:
Thanks for your feedback regarding your experience using the site. With these upcoming commission changes, we have heard your feedback regarding the payouts time frame and we are currently working to get the process to a much quicker pace! We’d be happy to chat more about what this means for you! Here are some details we think will help:
What’s the new commission rate? Our new commission rate is 19.8%. That means, when your item sells, you pocket more than 80% of the selling price. For sellers who choose to withdraw funds from their account, our low 2.9% safe transfer fee will not increase.
When does the new commission rate begin? Any sale made after 12am PDT on October 10, 2017, will incur the new 19.8% commission, regardless of its listing date.
Why did we change our commission rate? For the past 5 years, the Tradesy team has been working hard to build the premier destination for selling and buying luxury designer goods. Because of sellers like you, buyers are in love with the Tradesy experience, and they’re shopping more than ever. We adjusted our commission rate to invest into new features that bring in even more buyers for you!
Here are a few upcoming benefits you'll love:
• Groundbreaking image recognition technology means you snap a photo and we make your listing process easier than ever.
• No more measuring tape! Our in-app magic measuring tool means you’ll capture accurate dimensions faster — and with less work.
• Never type tracking numbers again: Snap a photo of your shipping receipt and we’ll automatically populate your tracking number to save you time.
• Boost your earnings without even trying: We’re expanding our marketing efforts to ensure your listings reach more shoppers across more platforms.
• Get payouts faster - you asked we're answering. Behind-the-scenes updates means your payouts will be processed faster.
We hope that you’re as excited as we are about the exciting new selling experience that’s just around the corner — in fact, you’ll be able to enjoy many of these benefits in the next few weeks. Plus, you’ll keep more than 80% of your earnings when you make a sale, while continuing to enjoy the very best service in the industry.
We value your feedback, so please don't hesitate to reach out. We're here to help!
Thanks,
Christina O
I wrote back a nasty email and this is what "Christina" said back:
Thanks for your reply and we do appreciate you selling with Tradesy. It’s understandable to be unhappy about paying more, but we’re confident that this adjustment will best serve our sellers and our business in the long run. We’re committed to ensuring that this increase pays for itself with a better selling experience and more sales for you.
Please let me know if you have any further feedback as we implement this change - the Tradesy team is listening and values your opinion.
Thanks,
Christina O
Team Tradesy
To which I replied:
LOL, ok. What you mean to say is that the increase of fees should pay for the junky returns you can't seem to offload.
Still waiting on a response to that one. I don't think she will.
You know, I don't think I would've been that mad if they were at least honest with the increase in fees. Something along the lines of, "In order for us to break even, we need to raise the fees, but we will try to make your selling experience more enjoyable by introducing (said features)" would've been "okay", at least to me. Yes, I'd probably still be upset, but I know I wouldn't have been so crass in my emails to them. It was the tone and lack of honesty that just disgusted me.
That and not play favorites by keeping your business sellers at that 9 percent, which, btw, us hobby sellers are paying for.
That and not play favorites by keeping your business sellers at that 9 percent, which, btw, us hobby sellers are paying for.
I saw their corporate "culture" went downhill. Lies and rudeness to cover unprofessionalism, inefficiency and shady practices with returns and paying commission (addl sale rates are applied when there's no sales, holding funds forever). they do you a favor responding and the whole tone is "piss off, you should be grateful we deal with you". worst customer support ever (even Vestiaire collective sounds like heaven now).You know, I don't think I would've been that mad if they were at least honest with the increase in fees. Something along the lines of, "In order for us to break even, we need to raise the fees, but we will try to make your selling experience more enjoyable by introducing (said features)" would've been "okay", at least to me. Yes, I'd probably still be upset, but I know I wouldn't have been so crass in my emails to them. It was the tone and lack of honesty that just disgusted me.
That and not play favorites by keeping your business sellers at that 9 percent, which, btw, us hobby sellers are paying for.
To which I replied:
LOL, ok. What you mean to say is that the increase of fees should pay for the junky returns you can't seem to offload.
Still waiting on a response to that one. I don't think she will.
that was just rude.
True, I probably could’ve handled it better. Oh, well, it’s done. Nothing I say will change anything.
They should’ve increased on businesses before a second increase to people just selling their personal stuff. So glad I pulled out of there a year ago. I check this thread waiting for the out of business posting [emoji38]
I have never and will never buy on Tradesy. I stopped selling after commission increase and them trying to return my brand new LV pouch from a buyer. Buyer didn’t say it was used but Tradesy tried to. I fought for two weeks and reported them to BBB before I got my money. Never again.
I have never and will never buy on Tradesy. I stopped selling after commission increase and them trying to return my brand new LV pouch from a buyer. Buyer didn’t say it was used but Tradesy tried to. I fought for two weeks and reported them to BBB before I got my money. Never again.
I would have said the same. No point of sugar coating $hit; it is what it is.
You know, I don't think I would've been that mad if they were at least honest with the increase in fees. Something along the lines of, "In order for us to break even, we need to raise the fees, but we will try to make your selling experience more enjoyable by introducing (said features)" would've been "okay", at least to me. Yes, I'd probably still be upset, but I know I wouldn't have been so crass in my emails to them. It was the tone and lack of honesty that just disgusted me.
That and not play favorites by keeping your business sellers at that 9 percent, which, btw, us hobby sellers are paying for.
I agree. That fee increase notice was like "yay! Great news!"... I had to reread it because the tone was so not congruent with the news being delivered.
Actually part of what turned me off to Tradesy was the weird tone they have in communications. It's like this faux-femme-rah-rah-yas-girl-treat-yoself kinda persona that (most notably) permeates marketing emails and (to a lesser extent) customer service correspondence. That brand identity might seem great in a marketing deck, but its execution falls a bit flat. Not sure why they think that works well for the luxury consignor/purchaser audience they're seemingly targeting. And not for nothin... I'm a grown-a$$ woman. I know marketing copy+paste when I see it.
But yeah. Theyre answering to investors, not to customers. ~Good luck in Q4[emoji92]~
Yep, that tone is what really got me mad. It came off as a condescending slap in the face; do they really think we’re that stupid? A little transparency would’ve been nice, but they couldn’t even do that.
By the way, I only got that email because I was asked to provide feedback about my overall Tradesy experience. I never got the email that everyone else got about the change in fees, etc. I had expressed my disappointment in the rise of fees and said I heard a rumor that they were going to raise fees again. I also stated that it wasn’t fair that the business sellers stay at the old 9% when the rest of us had to accommodate for them.
The response back was just a copy paste without any acknowledgement of my disappointment. Hence I got angry. Granted, I could’ve said things nicer but it was clear they didn’t care.