It's not necessarily a loss to them, it depends whether buyers got site credit or refund. Most likely site credit especially if you didn't get funds pulled out of your account after a return. There's an implied loss, not an outright loss since Tradesy is the intermediary holder of goods, they didn't layout the cash to purchase said inventory. You have to breakdown the return rate from SNAD vs change of mind. As long as they offer returns ppl will take advantage of it. Why not, worst is their return is denied.
it used to be so. now they inspect all the items whether it's snad or not and looking for a reason for return. when return is snad, I receive e-mail confirmation from them, when it's not - I don't receive anything, so I can determine the initial reasons of my returns. I had returns from them in both cases. they used to keep items if buyer returned them just because they changed their mind. now it doesn't matter, they are just looking for any reason to give it back to you. my last case wasn't snad, they just didn't fit and buyer got site credits. and the shoes were flawless, just without price sticker. they still sent it back
