Anyone Ever Buy and/or Sell on Tradesy?

[GemsBerry]

I am so extremely pissed. A buyer purchased one of my brand new Nike sneakers. They were brand new in box. However, while they were en route, the customer sent me a message asking to return the item. I already shipped the item so canceling the order was no longer an option. I told the customer to contact Tradesy for further assistance.

A few days later, as I expected, I received a return notice stating the item is being returned to Tradesy and will require further inspection. A few days ago I received an email from the team stating my shoes were closer to a women's 4.5 instead of a women's 6 as I noted in the description, therefore they are being returned back to me.

That is totally not acceptable to me as I included the accurate sizing which is men's 4.5 (equivalent to a women's 6). I told Tradesy I shouldn't be punished for including the actual size and not what they feel it's "closer to". I included the sizing charts from Nike and a link to the actual shoe. Btw, a 4.5 women's is even made in that particular style.

After sending that information, they responded again saying besides sizing, there were more reasons why it's being returned to me. The next reason was the item is stated new with tags and they didn't come with tags. If you all are familiar with Nike shoes, the label on the box serves as the tags which is what I included.

At this point, they are finding any reason they can to return it back to me. This is totally wrong and so unethical. My shoes were shipped as described. They are brand new in box.

I am so disappointed.

Sorry to hear about that, it's not just lost sale and potentially damaged item, it's frustrating and all this emailing back and forth when it's supposed to be an easy transaction.

Ladies, im new here i have been reading this thread for a few months, guess its time to let my steam out. First of all, i got a sale ( the only one for the past 3 months), i ve been selling for 2,5 years, its just unbelievable how slow its for me, this year. I withdrew my money on December23rd, today is 29, the money is not on my bank account!!!! Somebody posted about burberry band returned due to the replica issue. I had this case past summer with valentino rockstud pumps, the tradesy "experts" claimed the same and even the message was exactly the same ( the stitching, glue, etc). The pumps were authentic, i tried to dispute showing the receipt from the store they were purchased. I contacted Valentino customer care who confirmed the authentecity of the shoes. However, Tradesy team knows better ) this place will die, 2 more years, it will be dead. With this return policy, incompetent team, sellers fees rocketing the business model will go to "heaven".

Oh dear, been there, done that. They restored my listing after I sent them authentication report but their "experts" are so darn good, right?

 

[gnourtmat]

I am sorry you having to deal with this. It seems as though Tradesy can no longer handle any more returns and are using any excuse to return your merchandise

If they are going to make up excuses to force returns to sellers now they really need to change their return "policy" then. Otherwise these tactics they are using are shady in my opinion.

Sorry to hear about that, it's not just lost sale and potentially damaged item, it's frustrating and all this emailing back and forth when it's supposed to be an easy transaction.


Oh dear, been there, done that. They restored my listing after I sent them authentication report but their "experts" are so darn good, right?

Thanks for your responses. After two false accusations/excuses on how the item was misrepresented, they are now reversing the refund and releasing the earnings to me. It took a few email messages back and forth and me sending the video I recorded while packaging the item for them to rule in my favor.

Lesson learned: I will continue to carefully record all the items I sell and ship.

 

[Haughty]

I'm not sure this is in the right place but I have a Tradesy question. I see some people have referenced negotiating for a better price as on Posh. I don't see an option for that on Tradesy. Do you just ask if they will accept a lower price through a conversation with the seller or how is that done?

Thanks for helping me out!

 

[EGBDF]

I'm not sure this is in the right place but I have a Tradesy question. I see some people have referenced negotiating for a better price as on Posh. I don't see an option for that on Tradesy. Do you just ask if they will accept a lower price through a conversation with the seller or how is that done?

Thanks for helping me out!

Yes, people will send a message to the seller through Tradesy. They used to have a Make an Offer button but I haven't seen that in a while.

 

[fashion_victim9]

I'm not sure this is in the right place but I have a Tradesy question. I see some people have referenced negotiating for a better price as on Posh. I don't see an option for that on Tradesy. Do you just ask if they will accept a lower price through a conversation with the seller or how is that done?

Thanks for helping me out!

Yeah, they will ask, believe me, many-many times lol

 

[fashion_victim9]

btw about Posh - I had my first sale there several days ago, yeey!! what is disturbing me is that everyone make offers with this "make offer" button, and my prices are already reasonable. I'd prefer not to accept offers. can I cancel this option there or is it impossible? I didn't find where I can do it

 

[nicole0612]

btw about Posh - I had my first sale there several days ago, yeey!! what is disturbing me is that everyone make offers with this "make offer" button, and my prices are already reasonable. I'd prefer not to accept offers. can I cancel this option there or is it impossible? I didn't find where I can do it

Congrats! Unfortunately there is no way to turn off the offer button (or to turn off all of the requests for PP or trades!), but you can state "price firm, no offers, no PP, no trades" in your listing. I think the most effective way is to actually title your listing "XYZ- PRICE FIRM!"

 

[fashion_victim9]

Congrats! Unfortunately there is no way to turn off the offer button (or to turn off all of the requests for PP or trades!), but you can state "price firm, no offers, no PP, no trades" in your listing. I think the most effective way is to actually title your listing "XYZ- PRICE FIRM!"

Thanks! Or I can also set higher price to keep a room for manoeuvre

 

[nicole0612]

Thanks! Or I can also set higher price to keep a room for manoeuvre

True! But then you still have to deal with the annoying haggling and comment process!

 

[fashion_victim9]

True! But then you still have to deal with the annoying haggling and comment process!

I am afraid they will keep making offers and writing comments even if I title my listing NO OFFERS PRICE IS FIRM hundred times lol
many of those people don't bother reading description or titles - can say it from my eBay and Tradesy experience we just need to be strong and keep cool

 

[nicole0612]

I am afraid they will keep making offers and writing comments even if I title my listing NO OFFERS PRICE IS FIRM hundred times lol
many of those people don't bother reading description or titles - can say it from my eBay and Tradesy experience we just need to be strong and keep cool

Good point! At least you can block them on Poshmark if they become too annoying.

 

[Haughty]

Thank you, everyone. Now I know the know the Tradesy etiquette!

 

[Prettyn]

I'm not sure this is in the right place but I have a Tradesy question. I see some people have referenced negotiating for a better price as on Posh. I don't see an option for that on Tradesy. Do you just ask if they will accept a lower price through a conversation with the seller or how is that done?

Thanks for helping me out!

You send the seller a question. I get offers all the time.

 

[AQUEENINBRKLYN]

Hi Guys,

It seems as though I am possibly finally going through the buyers remorse stage on tradesy after a 2 and a half year run selling on there. My buyer purchased a burberry shirt from me on December 15th and it was delivered on the 19th. Funds were released 4 days after. My buyer is now clamining she is back from the holidays and just saw the shirt and will be going to her local burberry store for authentication, as she has taken many items with tags to the store and her assosiate pointed out that they were fake. The shirt is indeed authentic and was authenticated on here as It was purchased on ebay and I personally wanted to be sure because at the time, I was keeping it to wear. The ONLY reason I listed it on tradesy as I am not that currrent size anymore. After reading some your horror stories about tradesy and authentication, my question to you-what is the next step to proove authenticity. As my buyers NOW new messages come off as using an exuse to send the shirt back/claim fake. I am just worried about being sent back a fake.

 

[fashion_victim9]

Hi Guys,

It seems as though I am possibly finally going through the buyers remorse stage on tradesy after a 2 and a half year run selling on there. My buyer purchased a burberry shirt from me on December 15th and it was delivered on the 19th. Funds were released 4 days after. My buyer is now clamining she is back from the holidays and just saw the shirt and will be going to her local burberry store for authentication, as she has taken many items with tags to the store and her assosiate pointed out that they were fake. The shirt is indeed authentic and was authenticated on here as It was purchased on ebay and I personally wanted to be sure because at the time, I was keeping it to wear. The ONLY reason I listed it on tradesy as I am not that currrent size anymore. After reading some your horror stories about tradesy and authentication, my question to you-what is the next step to proove authenticity. As my buyers NOW new messages come off as using an exuse to send the shirt back/claim fake. I am just worried about being sent back a fake.

hi! first of all she can't authenticate anything in store, sellers are not authenticators and are forbidden to do it. if my buyers have any doubts about authenticity, I give them link to pf and explain that they can send the item to Tradesy for authentication. I am sure it's gonna be ok, most of the buyers are good people who don't plan to make a switch or smth. there are some horror stories here, but so many good stories are behind the scene as we share bad experience to get some advice and don't talk much about good experience.