Anyone Ever Buy and/or Sell on Tradesy?

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#6,931
kabanchik said:
Hi!
I've just received an email from Tradesy team regarding my sold item (headband).
It says that "The item was returned to us by the buyer, and while the reason for return was related to another issue, our Brands Team inspects all items that may be relisted on the site and the item has been confirmed as a replica.
The following details were looked at to determine if the item was genuine, but were inconsistent with authentic examples of this item:
Visible Glue Markings
Uneven Stitching
Overall Quality & Craftsmanship"

I'm in shock :sad: This is definitely authentic item, I bought it in Switzerland in the brand boutique. Please, advise, did anybody have this kind of authentication issue with Tradesy? This is not an expensive item, but I'm now afraid that this can happen again and I have no idea how to prove them wrong :sad:
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Tradesy's "authentication team" has made mistakes in the past.
kabanchik said:
jmc3007, HandbagDiva354, thank you! You are right, I'm not allowed to relist.
These are photos of the headband, I can't figure out there the uneven stitching, etc is
https://i.imgsafe.org/3c5e5ec0cb.jpg
https://i.imgsafe.org/3ca237698c.jpg

This is such an unpleasant situation for me, sorry for a lot of messages :sad:
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I'm pretty sure I saw that headband at the Burb outlet!

I suggest you post your pictures here. If you get a thumbs up, Tradesy might accept that and allow you to relist.
Authenticate This BURBERRY
 
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#6,934
kabanchik said:
keptwife, alwayscoffee89, BeenBurned, thank you!
I now considering moving my items to another site for selling. For me, Tradesy's return policy was the main reason to sell with them, and now with the commission increase and me not being sure the same situation with return won't happen again I think I'll try Ebay.
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I moved my items back to ebay and sold two of the four within a week. Both sales went beautifully. When selling I take around 20+ detailed photos and describe every flaw I see as well as photograph. If it is a more expensive item I authenticate it first so I can include the documentation in the package. I do all I can for safe selling on ebay. No more Tradesy for me.
 
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#6,935
whateve said:
I don't know if you can fight them. Even if you get it authenticated, they will stand by their authentication, even if they are wrong. Sometimes I think they make these things up just so they won't be stuck reselling your item. What brand was it?

Several months ago, I had one buyer claim non-authenticity on a brand I don't think anyone ever fakes. Tradesy contacted me and allowed me to offer my evidence before they made a decision, which was decided in my favor. I don't think they have ever resold that bag, so I bet they wish they hadn't decided in my favor.
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That is exactly what Tradesy is doing. Have you see their closets? They have accepted thousands of items as returns and I don't think they can afford to keep this up
 
#6,937
GemsBerry said:
Site is down for maintenance just when I tried to withdraw funds from recent sale. Nowadays I feel very uneasy when it comes to getting paid. What's now kind of feeling.
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Sometimes I feel like I am just waiting for an email that the site is closing and that we can no longer withdraw our funds. "Your balance has been converted to site credit" or something. Scary thought.
I finally got approved for my return, which I shipped back the same day (yesterday). They said that they would review my misrepresentation claim and decide if it was legitimate. I emailed them with the paperwork from Bababebi stating the 2 SNAD issues, and they did email me back that they would add that paperwork to my claim file. Please send me positive thoughts!
 
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#6,938
nicole0612 said:
Sometimes I feel like I am just waiting for an email that the site is closing and that we can no longer withdraw our funds. "Your balance has been converted to site credit" or something. Scary thought.
I finally got approved for my return, which I shipped back the same day (yesterday). They said that they would review my misrepresentation claim and decide if it was legitimate. I emailed them with the paperwork from Bababebi stating the 2 SNAD issues, and they did email me back that they would add that paperwork to my claim file. Please send me positive thoughts!
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Sending you positive thoughts! That's a good progress, they'll surely issue you a refund, they are just trying to sound tough but they back up against solid authentication and misrepresentation paperwork.
 
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#6,940
nicole0612 said:
Sometimes I feel like I am just waiting for an email that the site is closing and that we can no longer withdraw our funds. "Your balance has been converted to site credit" or something. Scary thought.
I finally got approved for my return, which I shipped back the same day (yesterday). They said that they would review my misrepresentation claim and decide if it was legitimate. I emailed them with the paperwork from Bababebi stating the 2 SNAD issues, and they did email me back that they would add that paperwork to my claim file. Please send me positive thoughts!
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Sending you positive thoughts! Sorry for sounding clueless but what is SNAD?
 
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#6,942
I am so extremely pissed. A buyer purchased one of my brand new Nike sneakers. They were brand new in box. However, while they were en route, the customer sent me a message asking to return the item. I already shipped the item so canceling the order was no longer an option. I told the customer to contact Tradesy for further assistance.

A few days later, as I expected, I received a return notice stating the item is being returned to Tradesy and will require further inspection. A few days ago I received an email from the team stating my shoes were closer to a women's 4.5 instead of a women's 6 as I noted in the description, therefore they are being returned back to me.

That is totally not acceptable to me as I included the accurate sizing which is men's 4.5 (equivalent to a women's 6). I told Tradesy I shouldn't be punished for including the actual size and not what they feel it's "closer to". I included the sizing charts from Nike and a link to the actual shoe. Btw, a 4.5 women's is even made in that particular style.

After sending that information, they responded again saying besides sizing, there were more reasons why it's being returned to me. The next reason was the item is stated new with tags and they didn't come with tags. If you all are familiar with Nike shoes, the label on the box serves as the tags which is what I included.

At this point, they are finding any reason they can to return it back to me. This is totally wrong and so unethical. My shoes were shipped as described. They are brand new in box.

I am so disappointed.
 
#6,943
gnourtmat said:
I am so extremely pissed. A buyer purchased one of my brand new Nike sneakers. They were brand new in box. However, while they were en route, the customer sent me a message asking to return the item. I already shipped the item so canceling the order was no longer an option. I told the customer to contact Tradesy for further assistance.

A few days later, as I expected, I received a return notice stating the item is being returned to Tradesy and will require further inspection. A few days ago I received an email from the team stating my shoes were closer to a women's 4.5 instead of a women's 6 as I noted in the description, therefore they are being returned back to me.

That is totally not acceptable to me as I included the accurate sizing which is men's 4.5 (equivalent to a women's 6). I told Tradesy I shouldn't be punished for including the actual size and not what they feel it's "closer to". I included the sizing charts from Nike and a link to the actual shoe. Btw, a 4.5 women's is even made in that particular style.

After sending that information, they responded again saying besides sizing, there were more reasons why it's being returned to me. The next reason was the item is stated new with tags and they didn't come with tags. If you all are familiar with Nike shoes, the label on the box serves as the tags which is what I included.

At this point, they are finding any reason they can to return it back to me. This is totally wrong and so unethical. My shoes were shipped as described. They are brand new in box.

I am so disappointed.
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I am sorry you having to deal with this. It seems as though Tradesy can no longer handle any more returns and are using any excuse to return your merchandise
 
#6,944
gnourtmat said:
I am so extremely pissed. A buyer purchased one of my brand new Nike sneakers. They were brand new in box. However, while they were en route, the customer sent me a message asking to return the item. I already shipped the item so canceling the order was no longer an option. I told the customer to contact Tradesy for further assistance.

A few days later, as I expected, I received a return notice stating the item is being returned to Tradesy and will require further inspection. A few days ago I received an email from the team stating my shoes were closer to a women's 4.5 instead of a women's 6 as I noted in the description, therefore they are being returned back to me.

That is totally not acceptable to me as I included the accurate sizing which is men's 4.5 (equivalent to a women's 6). I told Tradesy I shouldn't be punished for including the actual size and not what they feel it's "closer to". I included the sizing charts from Nike and a link to the actual shoe. Btw, a 4.5 women's is even made in that particular style.

After sending that information, they responded again saying besides sizing, there were more reasons why it's being returned to me. The next reason was the item is stated new with tags and they didn't come with tags. If you all are familiar with Nike shoes, the label on the box serves as the tags which is what I included.

At this point, they are finding any reason they can to return it back to me. This is totally wrong and so unethical. My shoes were shipped as described. They are brand new in box.

I am so disappointed.
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Toby93 said:
I am sorry you having to deal with this. It seems as though Tradesy can no longer handle any more returns and are using any excuse to return your merchandise
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If they are going to make up excuses to force returns to sellers now they really need to change their return "policy" then. Otherwise these tactics they are using are shady in my opinion.
 
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#6,945
Ladies, im new here :) i have been reading this thread for a few months, guess its time to let my steam out. First of all, i got a sale ( the only one for the past 3 months), i ve been selling for 2,5 years, its just unbelievable how slow its for me, this year. I withdrew my money on December23rd, today is 29, the money is not on my bank account!!!! Somebody posted about burberry band returned due to the replica issue. I had this case past summer with valentino rockstud pumps, the tradesy "experts" claimed the same and even the message was exactly the same ( the stitching, glue, etc). The pumps were authentic, i tried to dispute showing the receipt from the store they were purchased. I contacted Valentino customer care who confirmed the authentecity of the shoes. However, Tradesy team knows better :)) this place will die, 2 more years, it will be dead. With this return policy, incompetent team, sellers fees rocketing the business model will go to "heaven".
 
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