Anyone Ever Buy and/or Sell on Tradesy?

[fashion_victim9]

they keep doing it, huh? I thought maybe just maybe after they somehow cleared their closets they would stop these unethical practices of returning perfect auth, as described items to sellers and refunding buyers. especially after commission increase things should be more civilized for $$ we are paying. nothing changed unfortunately, except for commission increase itself.

Now when my bag was deemed authentic by Caroldiva, they accepted this report and restored my listing upon my request. I had to discount it heavily because Tradesy damaged the bag. though they issued compensation, I'm not thrilled to sell it so cheaply with Tradesy 18% commission.

I am so sorry about your bag that's terrible. vandals

as for the shoes - I am sure they didn't refund the buyer, they offered her site credits, as it wasn't SNAD return at the beginning
if it was, I'd know it, as they send e-mails in such cases.
my mistake was to list them "like new", though they had minor signs of wear on the soles. but I made pictures and mentioned it in my description. I think I need to edit my other listings that are "like new" to protect myself.

 

[GemsBerry]

I am so sorry about your bag that's terrible. vandals

as for the shoes - I am sure they didn't refund the buyer, they offered her site credits, as it wasn't SNAD return at the beginning
if it was, I'd know it, as they send e-mails in such cases.
my mistake was to list them "like new", though they had minor signs of wear on the soles. but I made pictures and mentioned about it in my description. I think I need to edit my other listings that are "like new" to protect myself.

Thank you, I fought back and at least got compensation and relisted the bag.

shoes are so difficult, they can be new but have marks from trying on in the store. I think Tradesy's policy now is to list everything as used, discount it heavily and sell fast. NWT and like new items cost more and will sit unsold longer. also they can avoid any SNADs and don't issue refunds to buyers. but you are probably right, your buyer returned it for a neutral reason and got a site credit. they just double cashed on it.

 

[fashion_victim9]

Thank you, I fought back and at least got compensation and relisted the bag.

shoes are so difficult, they can be new but have marks from trying on in the store. I think Tradesy's policy now is to list everything as used, discount it heavily and sell fast. NWT and like new items cost more and will sit unsold longer. also they can avoid any SNADs and don't issue refunds to buyers. but you are probably right, your buyer returned it for a neutral reason and got a site credit. they just double cashed on it.

I do realize they are having huge losses on these returns and trying to avoid any of them now, but nobody made them choose this way from the start.

 

[fashion_victim9]

Thank you, I fought back and at least got compensation and relisted the bag.

shoes are so difficult, they can be new but have marks from trying on in the store. I think Tradesy's policy now is to list everything as used, discount it heavily and sell fast. NWT and like new items cost more and will sit unsold longer. also they can avoid any SNADs and don't issue refunds to buyers. but you are probably right, your buyer returned it for a neutral reason and got a site credit. they just double cashed on it.

and I think they def need to add some new categories like new with defects, perfect / good / fair condition, new with or without box or tags etc.
on the other hand their poor useless search engine will go crazy after it

 

[jmc3007]

so they did it again - returned my shoes in perfect condition, with 12 detailed pictures, accurately described. first they released the funds and a week after they took them back. the reason - "It has more wear than listed".
and I had no idea they were returned by buyer since today.

Ugh so sorry to hear about this. I don't get it, shoes are either new/unworn or used with varying degrees of wear but based on Tradesy's excuse that "it has more wear than listed" does it mean these new shoes were already worn? If you had included photos of the soles then it'd be impossible argue against the worn issue no? It makes no sense what they're saying....

 

[fashion_victim9]

Ugh so sorry to hear about this. I don't get it, shoes are either new/unworn or used with varying degrees of wear but based on Tradesy's excuse that "it has more wear than listed" does it mean these new shoes were already worn? If you had included photos of the soles then it'd be impossible argue against the worn issue no? It makes no sense what they're saying....

the shoes were worn once and had minor signs of wear on the soles, besides - pristine, new condition. I included detailed pictures of the soles and mentioned minor signs of wear on the soles in my description. but I marked them as "like new" and that allowed Tradesy find a reason for return I guess.

 

[jmc3007]

the shoes were worn once and had minor signs of wear on the soles, besides - pristine, new condition. I included detailed pictures of the soles and mentioned in my description about minor signs of wear on the soles. but I marked them as "like new" and that allowed Tradesy to find a reason for return I guess.

That's unfortunate that there was an opening for both buyer and Tradesy to slide through. I might have mentioned recently I marked down the condition across my entire closet to reflect what Tradesy was doing to their own closets. Even new items with plastic covers get Like New cuz there's the inevitable scuff or mark from handling that had landed on them at some point. Let's face it it's always a long and fraught journey from the time an item lands in my hands even coming straight from NM or Barneys.

 

[fashion_victim9]

That's unfortunate that there was an opening for both buyer and Tradesy to slide through. I might have mentioned recently I marked down the condition across my entire closet to reflect what Tradesy was doing to their own closets. Even new items with plastic covers get Like New cuz there's the inevitable scuff or mark from handling that had landed on them at some point. Let's face it it's always a long and fraught journey from the time an item lands in my hands even coming straight from NM or Barneys.

you're right.
I remember we discussed it here. I should have done it then, I mean mark down my "like new" items, so this return wouldn't happen.
did you notice how these changes affected your sales? cause my only fear is that if some buyers are looking for brand new item, they will not even look at "gently used" or "like new" categories

 

[EGBDF]

That's unfortunate that there was an opening for both buyer and Tradesy to slide through. I might have mentioned recently I marked down the condition across my entire closet to reflect what Tradesy was doing to their own closets. Even new items with plastic covers get Like New cuz there's the inevitable scuff or mark from handling that had landed on them at some point. Let's face it it's always a long and fraught journey from the time an item lands in my hands even coming straight from NM or Barneys.

Unfortunately Tradesy's categories are somewhat useless. CS has specifically told me that ANY (even new with tags, wrapped, etc) item with any mark or scuff, needs to be listed as 'gently used'

 

[fashion_victim9]

Unfortunately Tradesy's categories are somewhat useless. CS has specifically told me that ANY (even new with tags, wrapped, etc) item with any mark or scuff, needs to be listed as 'gently used'

so it means that we can list as gently used any items at all, cause you can always find some tiny invisible flaws if you need to find the reason for return. or make them...

 

[NANI1972]

Unfortunately Tradesy's categories are somewhat useless. CS has specifically told me that ANY (even new with tags, wrapped, etc) item with any mark or scuff, needs to be listed as 'gently used'

so it means that we can list as gently used any items at all, cause you can always find some tiny invisible flaws if you need to find the reason for return. or make them...

For those of us who are still selling on Tradsey I think that we should ban together and request that they make some changes to their listing categories. There really should be more options for listing such as: new with defects, new without tag, etc.. because as we all know items can be bought brand-new from the store and have some type of flaw such as a scuff or without a retail tag.
Especially since they have raise their commission rate they really need to revamp the website and I really feel we should all give them extreme feedback about what we want!

 

[fashion_victim9]

For those of us who are still selling on Tradsey I think that we should ban together and request that they make some changes to their listing categories. There really should be more options for listing such as: new with defects, new without tag, etc.. because as we all know items can be bought brand-new from the store and have some type of flaw such as a scuff or without a retail tag.
Especially since they have raise their commission rate they really need to revamp the website and I really feel we should all give them extreme feedback about what we want!

I will! as soon as they answer me about the last return, I'll write them about it. but I am not sure if this goes any further then Tradesy support members, and they don't make any decisions. I have some CEO contacts, but don't think it's appropriate to bother them with it and not sure that I'll be heard, I am just one of their thousands of sellers

 

[alwayscoffee89]

That's unfortunate that there was an opening for both buyer and Tradesy to slide through. I might have mentioned recently I marked down the condition across my entire closet to reflect what Tradesy was doing to their own closets. Even new items with plastic covers get Like New cuz there's the inevitable scuff or mark from handling that had landed on them at some point. Let's face it it's always a long and fraught journey from the time an item lands in my hands even coming straight from NM or Barneys.

Me too, for the most part. Sold an item and the buyer sent me a message when she got it and she was like "I was expecting worse condition, but it is pristine!" But because I'm so scared, I list most things as gently used and just note that wear is unseeable, but is not in store bought condition.

 

[jmc3007]

you're right.
I remember we discussed it here. I should have done it then, I mean mark down my "like new" items, so this return wouldn't happen.
did you notice how these changes affected your sales? cause my only fear is that if some buyers are looking for brand new item, they will not even look at "gently used" or "like new" categories

Potential buyers are more price than condition sensitive, witness the number of lowball offers sellers get even for brand new items. I don't find my sales have been affected by much if any. If they see something they covet they'll pursue even if it's missing a part which I've seen time and time again with others. I keep my pricing where I'm comfortable and what the marketplace can bear regardless of condition.

 

[LL777]

The app has been updated lol.