Anyone Ever Buy and/or Sell on Tradesy?

[p3b]

This is what Tradesy wrote to me in response to them cancelling my sale for an authentic Louis Vuitton Bastille. Seller did not have pictures of date code.
First I'll post what I wrote to them:

Tradesy should address why only small sellers pay increased commissions

 

[alwayscoffee89]

It gets too messy nowadays, but as long as explanation goes it looks like they really tried to protect the buyer. the question is did they do it timely. with current delays with email notifications and even sale notifications, I'm not entirely sure that the seller is the one to blame.

Yea, sometimes I don't get a "sale" notification by email until a few hours before the sale ends!! How sad.

And I was satisfied with their response and shocked it wasn't copy and paste! But I really wanted that purse

 

[uadjit]

I put my closet on vacation for a month while I figure out what to do with my listings there. Still never got that email about the changes, btw. :/

 

[whateve]

I accept returns on ebay for any reason. Today I got a return back on ebay that was incomplete. It is now worth much less than what I originally sold it for. Ebay says that unless the buyer admits altering the item, I have to issue the full refund. It makes me want to stay on Tradesy just for the return policy.

 

[GemsBerry]

I accept returns on ebay for any reason. Today I got a return back on ebay that was incomplete. It is now worth much less than what I originally sold it for. Ebay says that unless the buyer admits altering the item, I have to issue the full refund. It makes me want to stay on Tradesy just for the return policy.

what was altered? I don't think Tradesy provides you much protection in this case either. sellers receive their bags back without original boxes.
you can still argue if it's something like missing shoulder strap and you have pictures in the listing as a proof.

 

[Toby93]

Hi ladies,
I rarely comment on this thread. It I do sell on tradesy and have been for about 3 years. It is a shame to see what tradesy has become!
They had the most potential but they are hitting their core business, the sellers.
I totally understand that they need to raise their commission and that the discounts they did before were absurd, they were loosing money! However since they purchase shop-hers, which was an amazing website and sold my high end items well, authenticating them and eliminating any potential issues with buyers, they went downhill.

I'm. Not sure what the gained with the acquisition but for sure it wasn't the customers as shop-hers offered something no other website did.

As a seasoned seller I will tell you what is happening:
Returns are being put on the sellers: if you sell a shoe that is new in box, without the original tag (price) and list it as new, tradesy will return the item to you and say that it needs to be listed as gently used. What??? It's new with dust bag with box? Why should I send the price?
I have had instances where the show was damaged and returned to me. I don't know if the damage is done by the buyer or by tradesy to have a reason to send to me. I have to send many extra high res pictures to the tô fight my case, many times they won't budge. I got back a pair of louboutins brand new, one pair completely stretched out, like if a man tried to fit his foot in. Totally damaged! I won this because I had many pictures t prove I shipped it on perfect condition.
Another pair came back with the heel caps unglued!!!!!! Sent pics of perfect shoes and got a response of, Sell it for $50 less and we will refund the diference. Needless to say I fixed it and sold it on Poshmark.
What I am trying to say is tradesy went from being a company with honest customer service and now they are not. I sell on posh despite the 20% fee because they are unbiased when it comes to these decisions. They don't favor only the buyer like eBay does. They also authenticate over $500.

Please be careful! Take many picture and expect to get an item back even though you know it was perfect!

Tradesy should eliminate the return policy for no reason, it helps no one!
They should take returns with only if the listing is misrepresented. If you look at how many items they have for sale it's ridiculous! People think this is Bloomingdales or saks! It's a resale site! You are getting brand new loubs for $300 and not $995!!!!!!!

Just wanted to make everyone aware sorry for the rant!

I'm just scared that they will end u like Vaunte and shut down the site while people are still owed thousands!

I agree. With all of this and had the same experience

+1. I doubt I will sell on Tradesy again, which is too bad since I thought they had a lot of potential. I know they won't miss small sellers like myself as I only sold 50+ items☹️ I really miss Shop Hers.....

 

[aga5]

Has anytime tried Vestiaire?

 

[whateve]

what was altered? I don't think Tradesy provides you much protection in this case either. sellers receive their bags back without original boxes.
you can still argue if it's something like missing shoulder strap and you have pictures in the listing as a proof.

You're probably right. Tradesy would have shipped it back to me if they noticed. The buyer returned because she changed her mind, not because it was defective, so she had to pay shipping both ways. It was a planner and she returned it without the inserts. All she sent was the binder. She removed the paper and indexes.

Ebay said it was a 'she said, she said' case. Unless the buyer admitted forgetting to include the inserts, I have to give her the full refund. She said she didn't remember removing them. That wasn't considered an admission.

 

[jmc3007]

Here's a really good read about various reselling platforms - https://www.businessoffashion.com/a...thredup-vestiaire-collective-tradesy-poshmark

A few ppl have mentioned Shop Hers, while I looked at it now and then I never bought or sold with them. Maybe they were really good with a couple names like Chanel or Hermes but as for the rest of other premier designers I found the inventory quite lacking hence I proceeded with Tradesy around the same time. SH turned out to be a niche player and didn't amass enough members and why they ended up being acquired.

Also from around this time in mid 2015 I consigned over 100 items from my closet to the RealReal and the woman sent to sort through my items said that business sellers constituted the majority of their sales volume vs personal sellers such as myself. She said TRR didn't intentionally go down this path but this was how the market panned out. By business sellers she meant small boutiques, wholesalers etc who could provide a constant supply of new inventory.

Back to Tradesy, the article mentions 2017 as the year they and their investors are looking for profitability so raising commissions rate fits into that bigger picture.

 

[GemsBerry]

You're probably right. Tradesy would have shipped it back to me if they noticed. The buyer returned because she changed her mind, not because it was defective, so she had to pay shipping both ways. It was a planner and she returned it without the inserts. All she sent was the binder. She removed the paper and indexes.

Ebay said it was a 'she said, she said' case. Unless the buyer admitted forgetting to include the inserts, I have to give her the full refund. She said she didn't remember removing them. That wasn't considered an admission.

It's not like you can just drop that thing without noticing it. we have to absorb some losses. one of my Etsy shipments to France ended up in Turkey(??!!) and got lost there. I'm sending the replacement.

 

[poopsie]

Here's a really good read about various reselling platforms - https://www.businessoffashion.com/a...thredup-vestiaire-collective-tradesy-poshmark

A few ppl have mentioned Shop Hers, while I looked at it now and then I never bought or sold with them. Maybe they were really good with a couple names like Chanel or Hermes but as for the rest of other premier designers I found the inventory quite lacking hence I proceeded with Tradesy around the same time. SH turned out to be a niche player and didn't amass enough members and why they ended up being acquired.

Also from around this time in mid 2015 I consigned over 100 items from my closet to the RealReal and the woman sent to sort through my items said that business sellers constituted the majority of their sales volume vs personal sellers such as myself. She said TRR didn't intentionally go down this path but this was how the market panned out. By business sellers she meant small boutiques, wholesalers etc who could provide a constant supply of new inventory.

Back to Tradesy, the article mentions 2017 as the year they and their investors are looking for profitability so raising commissions rate fits into that bigger picture.

Wholesalers? Of designer goods?

 

[jmc3007]

Wholesalers? Of designer goods?

Companies that represent brands, they often tend to be small or indie designers, who act as intermediary between the designers or factories and trade buyers. In NYC these wholesalers also hold sample salesopen to the public to get rid of excess inventory.

 

[fashion_victim9]

what was altered? I don't think Tradesy provides you much protection in this case either. sellers receive their bags back without original boxes.
you can still argue if it's something like missing shoulder strap and you have pictures in the listing as a proof.

about a month ago Tradesy returned me shoes with the box, but without dust bag. I e-mailed them about it, and they sent me 2 dust bags (instead of one).

 

[ironic568]

+1. I doubt I will sell on Tradesy again, which is too bad since I thought they had a lot of potential. I know they won't miss small sellers like myself as I only sold 50+ items☹️ I really miss Shop Hers.....

Same here . I never started selling on Tradesy after SH was taken over by them. I did get a $200 voucher (because I was a seller on SH) which I made good use of during Tradesy's super sale recently.

 

[ironic568]

Thanks! I would love an update once you get yours. Hoping for the best!
Mine took awhile to ship as well, I ordered it on Wednesday morning, and though I didn't received the shipping notification until the next Monday, it actually arrived later that same day.

I received the bag last Wednesday. Everything was as described and however Tradesy stored the bag, they did it well. No structural or any other kind of damage. I'm pleasantly surprised