Anyone Ever Buy and/or Sell on Tradesy?

[GemsBerry]

many things don't add up now, false "authentication", damaged returned items, Tradesy closets' liquidation, fee increase for small sellers only...
this explains a lot actually, Tradesy is outsourcing their returns to Happy returns http://www.businesswire.com/news/ho...py-Returns-Announce-Mall-Locations-Innovative

 

[fashion_victim9]

Tradesy is outsourcing their returns to Happy returns http://www.businesswire.com/news/ho...py-Returns-Announce-Mall-Locations-Innovative

Wow, that's interesting news. I wonder what are the conditions of this outsource cooperation, and is it a good or bad news for Tradesy and it's sellers? Seems like foreboding to me...

 

[fashion_victim9]

many things don't add up now, false "authentication", damaged returned items, Tradesy closets' liquidation, fee increase for small sellers only...
this explains a lot actually, Tradesy is outsourcing their returns to Happy returns http://www.businesswire.com/news/ho...py-Returns-Announce-Mall-Locations-Innovative

but look, it seems they've been partners for a while http://www.businesswire.com/news/ho...rns-Launches-In-Person-Return-Solution-Online

 

[whateve]

Wow, that's interesting news. I wonder what are the conditions of this outsource cooperation, and is it a good or bad news for Tradesy and it's sellers? Seems like foreboding to me...

It doesn't look like it will do much. Instead of Tradesy providing the return label, the buyer returns to the return bar. The return bar will charge the retailers, possibly an amount that is in line with the amount they would have paid for the return label. I wonder if it might be a way for a buyer to avoid getting store credit? I think the returns still come back to Tradesy for them to resell.

 

[Pinkpeony123]

many things don't add up now, false "authentication", damaged returned items, Tradesy closets' liquidation, fee increase for small sellers only...
this explains a lot actually, Tradesy is outsourcing their returns to Happy returns http://www.businesswire.com/news/ho...py-Returns-Announce-Mall-Locations-Innovative

They aren't reselling them for Tradesy are they? Seems like this just helps Tradesy speed up the return process.

 

[jmc3007]

They aren't reselling them for Tradesy are they? Seems like this just helps Tradesy speed up the return process.

Yes it's simply a drop-off point for buyers to return unwanted items for store credit only, not cash. I saw the Happy Return blurb under Tradesy return outline below each listing for a couple weeks now. there's maybe 3-4 physical locations at the moment. Those who want credit card refunds still have to snail mail their items to HQ.

 

[whateve]

Yes it's simply a drop-off point for buyers to return unwanted items for store credit only, not cash. I saw the Happy Return blurb under Tradesy return outline below each listing for a couple weeks now. there's maybe 3-4 physical locations at the moment. Those who want credit card refunds still have to snail mail their items to HQ.

This explains why I got my money released on a sale in just 3 days. The buyer was in LA and the item appeared in Tradesy's closet. I'm still surprised the money was released without being authenticated first.

I can see all kinds of problems with this concept. How are the reps at the return bar going to know what the returned item should look like? They would have no idea if it was switched by the buyer.

 

[jmc3007]

Inside I want to close my account because of the close to consignment fees for sellers selling their own stuff. I would only sell on a platform that enables me to earn what I want for my item. However, I might want to buy something, so for now I am using my account for only buying. I am happy Tradesy for the time I needed their service for selling helped me reconstruct my purse collection to enjoy for years to come. I am looking forward to keeping most of my bags or giving them to my mother to enjoy. There is a lot of work, sometimes stress, and money loss that goes into selling handbags. So, I am not interested in the sale and buy cycle.

It'll come down to each seller find his/her own equilibrium of what they get out of Tradesy. For me their shipping labels and returns department mean a great deal. Recently I had to file a claim loss after my parcel was picked up by USPS but never scanned or delivered after 2-3 weeks. I signed the affidavit and they reimbursed me fully for the item's value which is almost $1500. If it hadn't been for their insurance I would have been out of pocket for the loss and it would have been painful to absorb it. First time ever that this happened in 18 moth period, though I supposed that's the whole point of insurance - it only takes one claim right? So it depends on the value of each transaction, this feature may or may not mean much to someone else.

The second valuable feature for me is returns, yes the process can be fraught, frustrating, imperfect, unfair and whatnots BUT AT THE END OF THE DAY there's a group of people who take care of this so I don't have to. While I may disagree with their decisions from time to time, I'd still take that risk over dealing with eBay who basically jam sellers with returns, or tell buyers to destroy "fake" bags with no recourse. Additionally when Tradesy sellers are scammed (empty box or re-route tactics) Tradesy have a vested interest to resolve in favor of the sellers especially when their labels were used and I wouldn't have to get involved with USPS bureaucracy etc.

There may come a day when their returns dept gets outsourced to India/Mexico/ or whatever and all bets will be off lol.

 

[GemsBerry]

I wonder if pro sellers have to accept their returns from now on? if they don't get fee increase they may have to.
Tradesy revenue/sales increased 4 times in a year, respectively # of returns increased x4+.
I can't find info how the whole Happy Returns-Tradesy model works. customer brings return to the return bar. they look at it, then if it's OK do they issue the store credit on the spot and keep the bag in their location on display? or do they send it to warehouse (presumably theirs, not Tradesy's)? then what if something's wrong with the return? unlike Nordstrom/Rack it's not necessarily NWT item. they will have to evaluate and authenticate it on the spot. the stuff has to be seasoned authenticators and know many brands.

 

[anthrosphere]

I'm sorry to hear that. Don't get discouraged, you never know what buyers are looking for.

Don't feel bad. I wasn't able to sell my last item in my closet. I'm still keeping it on there, but only because I really have nothing to lose (it has poor resale value, anyway). I feel like whoever buys it won't be likely to return it since I've priced it very low. If I feel super desperate, I'll take it to a consignment.

I am no longer going to sell high ticket items on there, though. My Tradesy will only be up for selling low risk stuff, much like how I treat my Poshmark account (which is basically an app version of Craigslist it seems).

Thanks. I decided to go ahead and relist 2 of my items on Tradesy, I had absolutely zero luck selling them on eBay and I was hesitant sending them to consignment since I hate waiting 60 days for my money. I had to raise the prices a bit, but if Tradesy's calculations are correct, the loss shouldn't be too bad. Just crossing fingers now that they eventually sell. I may list my stuff on Lollipuff too, just to see what happens. After this I'm never selling any of my designer stuff ever again. Such a hassle.

 

[jmc3007]

I wonder if pro sellers have to accept their returns from now on? if they don't get fee increase they may have to.
Tradesy revenue/sales increased 4 times in a year, respectively # of returns increased x4+.
I can't find info how the whole Happy Returns-Tradesy model works. customer brings return to the return bar. they look at it, then if it's OK do they issue the store credit on the spot and keep the bag in their location on display? or do they send it to warehouse (presumably theirs, not Tradesy's)? then what if something's wrong with the return? unlike Nordstrom/Rack it's not necessarily NWT item. they will have to evaluate and authenticate it on the spot. the stuff has to be seasoned authenticators and know many brands.

I don't necessarily interpret or connect that the seller will get funds released when a return is processed by Happy Returns. The buyer receives immediate credit so she's motivated to buy something else but the return will go back to Tradesy and be checked for condition and authenticity as before. Recent practice also indicates that the seller can still have their funds pulled despite store credit to buyer if Tradesy decides against taking it into their closet.

Too early to tell if there's any longevity in this partnership or in Happy Returns itself, seems like a few ppl have tested the service in LA which would normally get the returns to Tradesy in a day by mail anyway.

 

[SweetDaisy05]

It'll come down to each seller find his/her own equilibrium of what they get out of Tradesy. For me their shipping labels and returns department mean a great deal. Recently I had to file a claim loss after my parcel was picked up by USPS but never scanned or delivered after 2-3 weeks. I signed the affidavit and they reimbursed me fully for the item's value which is almost $1500. If it hadn't been for their insurance I would have been out of pocket for the loss and it would have been painful to absorb it. First time ever that this happened in 18 moth period, though I supposed that's the whole point of insurance - it only takes one claim right? So it depends on the value of each transaction, this feature may or may not mean much to someone else.

The second valuable feature for me is returns, yes the process can be fraught, frustrating, imperfect, unfair and whatnots BUT AT THE END OF THE DAY there's a group of people who take care of this so I don't have to. While I may disagree with their decisions from time to time, I'd still take that risk over dealing with eBay who basically jam sellers with returns, or tell buyers to destroy "fake" bags with no recourse. Additionally when Tradesy sellers are scammed (empty box or re-route tactics) Tradesy have a vested interest to resolve in favor of the sellers especially when their labels were used and I wouldn't have to get involved with USPS bureaucracy etc.

There may come a day when their returns dept gets outsourced to India/Mexico/ or whatever and all bets will be off lol.

I can't say much right now because I have to go somewhere. I am glad Tradesy will work with some people's business model. For me, I am not interested in the resale, buy, and repeat cycle especially with the close to consignment fees. That will not work for me unless I raise the price. I am buying with a long term view now more than ever before because I can't be a casual flipper. I don't enjoy spending my money and then turning around and selling a bag that looks brand new for a 30% loss. If I was selling other people's bags for that loss, I would not care like consignment and high fee stores. Tradesy probably knows many sellers will get over that fee, but I am readjusting my attitude to the buy and the resale cycle.

 

[Pao9]

I had read on another forum that in an effort to recoup some of the money they are losing on returns, Tradesy was starting to refund buyers and return items to sellers unilaterally. Even if a seller listed an item as "Gently Used" and provided plenty of pictures, Tradesy's new strategy is to find a misstep by the seller to justify refunding the buyer to keep her happy and pulling the money from the seller's account.

Naturally, I did not believe this would go down, but it seems to be happening for real now. I have two friends who are individual sellers and one who is a Tradesy business seller who have all had this happen to them in the past two weeks. Each was upset and tried to fight the decision, but Tradesy stuck to their guns.

Needless to say, it has me nervous about continuing on selling with them. If any little thing can be nitpicked and used to justify a refund, how can a seller even begin to protect herself?!

It's just absolutely absurd that sellers are now being used by Tradesy to subsidize their bottom line and poor business model.

The main reason I'm at Tradesy is because of the return policy. If they get rid of that, there would be almost no reason to stay. (The only other good thing is the shipping label.) When I make a sale on ebay, at least my buyers have to decide if they want to pay for return shipping and lose their original shipping when they make a return, assuming they aren't claiming not as described. I consider the shipping cost and my restocking fee on ebay to be a deterrent to returns. There is no deterrent at all to returns on Tradesy.

Sometimes the buyers damage the bags so they can get their money back instead of TRADESY credit.

Hi ladies,
I rarely comment on this thread. It I do sell on tradesy and have been for about 3 years. It is a shame to see what tradesy has become!
They had the most potential but they are hitting their core business, the sellers.
I totally understand that they need to raise their commission and that the discounts they did before were absurd, they were loosing money! However since they purchase shop-hers, which was an amazing website and sold my high end items well, authenticating them and eliminating any potential issues with buyers, they went downhill.

I'm. Not sure what the gained with the acquisition but for sure it wasn't the customers as shop-hers offered something no other website did.

As a seasoned seller I will tell you what is happening:
Returns are being put on the sellers: if you sell a shoe that is new in box, without the original tag (price) and list it as new, tradesy will return the item to you and say that it needs to be listed as gently used. What??? It's new with dust bag with box? Why should I send the price?
I have had instances where the show was damaged and returned to me. I don't know if the damage is done by the buyer or by tradesy to have a reason to send to me. I have to send many extra high res pictures to the tô fight my case, many times they won't budge. I got back a pair of louboutins brand new, one pair completely stretched out, like if a man tried to fit his foot in. Totally damaged! I won this because I had many pictures t prove I shipped it on perfect condition.
Another pair came back with the heel caps unglued!!!!!! Sent pics of perfect shoes and got a response of, Sell it for $50 less and we will refund the diference. Needless to say I fixed it and sold it on Poshmark.
What I am trying to say is tradesy went from being a company with honest customer service and now they are not. I sell on posh despite the 20% fee because they are unbiased when it comes to these decisions. They don't favor only the buyer like eBay does. They also authenticate over $500.

Please be careful! Take many picture and expect to get an item back even though you know it was perfect!

Tradesy should eliminate the return policy for no reason, it helps no one!
They should take returns with only if the listing is misrepresented. If you look at how many items they have for sale it's ridiculous! People think this is Bloomingdales or saks! It's a resale site! You are getting brand new loubs for $300 and not $995!!!!!!!

Just wanted to make everyone aware sorry for the rant!

I'm just scared that they will end u like Vaunte and shut down the site while people are still owed thousands!

 

[p3b]

Hi ladies,
I rarely comment on this thread. It I do sell on tradesy and have been for about 3 years. It is a shame to see what tradesy has become!
They had the most potential but they are hitting their core business, the sellers.
I totally understand that they need to raise their commission and that the discounts they did before were absurd, they were loosing money! However since they purchase shop-hers, which was an amazing website and sold my high end items well, authenticating them and eliminating any potential issues with buyers, they went downhill.

I'm. Not sure what the gained with the acquisition but for sure it wasn't the customers as shop-hers offered something no other website did.

As a seasoned seller I will tell you what is happening:
Returns are being put on the sellers: if you sell a shoe that is new in box, without the original tag (price) and list it as new, tradesy will return the item to you and say that it needs to be listed as gently used. What??? It's new with dust bag with box? Why should I send the price?
I have had instances where the show was damaged and returned to me. I don't know if the damage is done by the buyer or by tradesy to have a reason to send to me. I have to send many extra high res pictures to the tô fight my case, many times they won't budge. I got back a pair of louboutins brand new, one pair completely stretched out, like if a man tried to fit his foot in. Totally damaged! I won this because I had many pictures t prove I shipped it on perfect condition.
Another pair came back with the heel caps unglued!!!!!! Sent pics of perfect shoes and got a response of, Sell it for $50 less and we will refund the diference. Needless to say I fixed it and sold it on Poshmark.
What I am trying to say is tradesy went from being a company with honest customer service and now they are not. I sell on posh despite the 20% fee because they are unbiased when it comes to these decisions. They don't favor only the buyer like eBay does. They also authenticate over $500.

Please be careful! Take many picture and expect to get an item back even though you know it was perfect!

Tradesy should eliminate the return policy for no reason, it helps no one!
They should take returns with only if the listing is misrepresented. If you look at how many items they have for sale it's ridiculous! People think this is Bloomingdales or saks! It's a resale site! You are getting brand new loubs for $300 and not $995!!!!!!!

Just wanted to make everyone aware sorry for the rant!

I'm just scared that they will end u like Vaunte and shut down the site while people are still owed thousands!

I agree. With all of this and had the same experience

 

[bernz84]

They should take returns with only if the listing is misrepresented. If you look at how many items they have for sale it's ridiculous! People think this is Bloomingdales or saks! It's a resale site! You are getting brand new loubs for $300 and not $995!!!!!!!

I'm sorry for your experiences with Tradesy and I agree, I think returns should have only been accepted if the item was misrepresented. I think if they had went with that rule instead of the free-for-all returns, there would be less wishy-washy and uninformed buyers who have made the return policy to what it is now. I have dealt with buyers like that and they are the worst. If they don't like secondhand stuff, go to the store, for crying out loud!

That and they really should have set up a feedback setup, like eBay. At least then buyers and sellers could see the person's transaction history and determine if they want to enter into a transaction with him/her.