Anyone Ever Buy and/or Sell on Tradesy?

[fashion_victim9]

LV bag that I sold 4 days ago and that was delivered today now "Pending Customer Service Review', so it's being returned. I didn't get any warning e-mails from Tradesy, so I guess it's not about authenticity / misrepresentation. I wonder what will happen next with this new Tradesy trend returning items to their sellers for no reason... I have 12 detailed pictures and super detailed description of every single flaw, as the bag is pre-owned.

And honestly I am about to giving up of selling expensive bags. I am super accurate in my description, I am making good pictures and post a lot of them. But every second bag sale turns into return recently. I never have so many returns when I sell shoes or accessories. Like people spend pot of money, then receive the bag and think - damn why did I spend so much, I need to return it, it's too expensive. And they are looking for any reason to get their money back (like "smell" on eBay that is impossible to prove). I already removed from eBay all bags that cost more then $1000 (but kept them on Tradesy) and I don't even try to sell Chanel or Hermes cause I'm scared. it's terrible to deal with returns of items that cost $2000 and more (sometimes MUCH more), you never know what you receive back or when Tradesy decides it's non authentic, as their authentication team doesn't seem very qualified.

 

[fashion_victim9]

What happen to me was mistaken identity. So, yes it was bad. My privacy was breached. EBay agreed and took it down. The seller ignored my replies to remove something from her listing that was not accurate or true. So, I always watch my old listings now, and I don't take these things lightly. The situation was not a common reported one and took me a lot of time to get the problem resolved. The agents were not use to my case which affected the speed of the case getting resolved. I got a letter from EBay saying that they will not approve or let other members action break other members' privacy. I expect people to copy from the best just don't take it verbatim. My story above about my pictures was shared to show the type of work I produced.

I remember we discussed it about a month ago here I am 100% with you

 

[ccbaggirl89]

LV bag that I sold 4 days ago and that was delivered today now "Pending Customer Service Review', so it's being returned. I didn't get any warning e-mails from Tradesy, so I guess it's not about authenticity / misrepresentation. I wonder what will happen next with this new Tradesy trend returning items to their sellers for no reason... I have 12 detailed pictures and super detailed description of every single flaw, as the bag is pre-owned.

And honestly I am about to giving up of selling expensive bags. I am super accurate in my description, I am making good pictures and post a lot of them. But every second bag sale turns into return recently. I never have so many returns when I sell shoes or accessories. Like people spend pot of money, then receive the bag and think - damn why did I spend so much, I need to return it, it's too expensive. And they are looking for any reason to get their money back (like "smell" on eBay that is impossible to prove). I already removed from eBay all bags that cost more then $1000 (but kept them on Tradesy) and I don't even try to sell Chanel or Hermes cause I'm scared. it's terrible to deal with returns of items that cost $2000 and more (sometimes MUCH more), you never know what you receive back or when Tradesy decides it's non authentic, as their authentication team doesn't seem very qualified.

i only sell Chanel and some LV. i find that the people who buy lux bags and regret it are generally first-time lux buyers who have never owned chanel before. you can usually tell by their questions... they question EVERY LITTLE THING, lol

 

[fashion_victim9]

i only sell Chanel and some LV. i find that the people who buy lux bags and regret it are generally first-time lux buyers who have never owned chanel before. you can usually tell by their questions... they question EVERY LITTLE THING, lol

one of 3 last returns asked everything, even "how will you pack the bag for shipping". she needed detailed description, step by step LOL
and my fav question is WHY ARE YOU SELLING IT?
but 2 others just bought it, with no questions asked. so you never know...
and as for the shoes (also lux ones) - I had some really picky buyers, they asked thousands of questions, and I thought - god, it will be disaster, she will let me know about herself in the nearest future. but I didn't have any problems with most of them after purchase, some even keep coming back. but those bag buyers...

 

[jmc3007]

LV bag that I sold 4 days ago and that was delivered today now "Pending Customer Service Review', so it's being returned. I didn't get any warning e-mails from Tradesy, so I guess it's not about authenticity / misrepresentation. I wonder what will happen next with this new Tradesy trend returning items to their sellers for no reason... I have 12 detailed pictures and super detailed description of every single flaw, as the bag is pre-owned.

unless the buyer specifically mentions authenticity in their return reason, you wouldn't get an email alert otherwise. that said, every return that comes back to Tradesy regardless of reason, will undergo authenticity check. I think this policy has been in place for a while now, since the spring/summer at least.

I've mentioned before that I recently downgraded all my listings to either Like New or Gently Used just so buyers have one less excuse to use in their return. what they see in the pics is what they get, I've decided that it doesn't matter at all how I personally view the condition of my items as I'm better off approaching it from the prospective buyer's view. plus all of my recent items that have come back to Tradesy's closets have gotten downgraded anyway, so what better approach than to mimic theirs is my take. however, it doesn't mean that I follow Tradesy's suggest pricing guidelines, I still price them the way I"m comfortable with. I don't necessary feel that my approach puts me at a disadvantage per se, hi-res photos make up for the difference. A picture is supposed to be worth a thousand words so buyers can judge for themselves if they want to buy what they see and don't have to rely on my interpretation.

 

[fashion_victim9]

unless the buyer specifically mentions authenticity in their return reason, you wouldn't get an email alert otherwise. that said, every return that comes back to Tradesy regardless of reason, will undergo authenticity check. I think this policy has been in place for a while now, since the spring/summer at least.

I've mentioned before that I recently downgraded all my listings to either Like New or Gently Used just so buyers have one less excuse to use in their return. what they see in the pics is what they get, I've decided that it doesn't matter at all how I personally view the condition of my items as I'm better off approaching it from the prospective buyer's view. plus all of my recent items that have come back to Tradesy's closets have gotten downgraded anyway, so what better approach than to mimic theirs is my take. however, it doesn't mean that I follow Tradesy's suggest pricing guidelines, I still price them the way I"m comfortable with. I don't necessary feel that my approach puts me at a disadvantage per se, hi-res photos make up for the difference. A picture is supposed to be worth a thousand words so buyers can judge for themselves if they want to buy what they see and don't have to rely on my interpretation.

that makes sense. did you feel any difference in sales after that? I am just thinking that some buyers only want to buy new things, and they will not even choose "like new" in search.

 

[AuthenticChanel]

I love it when they have the promo codes, SUCH A GOOD DEAL!!!!

 

[fashion_victim9]

unless the buyer specifically mentions authenticity in their return reason, you wouldn't get an email alert otherwise. that said, every return that comes back to Tradesy regardless of reason, will undergo authenticity check. I think this policy has been in place for a while now, since the spring/summer at least..

and also that's what I meant - I didn't get an e-mail, so the buyer returned it for the other reason. I know they do authenticity check, and I am sure my bag is authentic. but they still can return it even if it's authentic and if buyer returned it cause they changed their mind. Tradesy will find another reason, like the bag shows more wear etc. They just doesn't want to resell stuff any more and is looking for any reason to return your item. That's our guess cause it happened to some of us here recently.

 

[jmc3007]

that makes sense. did you feel any difference in sales after that? I am just thinking that some buyers only want to buy new things, and they will not even choose "like new" in search.

Been on Tradesy for about 18mos, the majority of questions I get is about prices, very infrequently I have to address an item's condition. It's self explanatory in a way since all my shoes are "new" as in never worn outside, and I always photograph the soles. As for bags unless I get items that are still factory wrapped I call them Like New, and everything else is Gently Used. To be honest, I'm not under the impression that the condition matters all that much, buyers search what they want first and foremost and add very few filters out of fear of missing out if they limit too much. Sales have been keeping up so I can't complain.

 

[p3b]

It sounds like they are getting overwhelmed with returns and are looking for ways to not have to resell them. Since most of my items are low-priced, I'm hoping that will help me from not getting items back. I'd be very upset if I received back an item I knew was authentic.

I think they are trying to give their own reasons to return to seller even after buyer returns and just accepts site credit. Then if you fight hard enough and have proof to back up your listing, they give up and give you your money. That's what happened to me a couple months ago. They don't want to resell returns as they are overwhelmed

 

[GemsBerry]

I think they are trying to give their own reasons to return to seller even after buyer returns and just accepts site credit. Then if you fight hard enough and have proof to back up your listing, they give up and give you your money. That's what happened to me a couple months ago. They don't want to resell returns as they are overwhelmed

So true, and Tradesy thinks it's OK to intimidate small private sellers, unless you make a really big deal out of it. yet they are somehow OK with power sellers who ship their items from China. LV thread has examples of not as described items that they purchased on Tradesy and they were shipped from China recently. so they asked Tradesy why it's shipped from China when only US sellers are allowed and expressed their concerns about the items. Tradesy assured them that it's REPUTABLE seller that they trust and just in case Tradesy accepts returns. item had more damage in it and was returned to Tradesy. Sounds like double standards with their TOU.

 

[jmc3007]

So true, and Tradesy thinks it's OK to intimidate small private sellers, unless you make a really big deal out of it. yet they are somehow OK with power sellers who ship their items from China. LV thread has examples of not as described items that they purchased on Tradesy and they were shipped from China recently. so they asked Tradesy why it's shipped from China when only US sellers are allowed and expressed their concerns about the items. Tradesy assured them that it's REPUTABLE seller that they trust and just in case Tradesy accepts returns. item had more damage in it and was returned to Tradesy. Sounds like double standards with their TOU.

This bothers me a lot, though my guess is these sellers don't disclose shipping info to Tradesy and they register their account using a US based address to accept returns. Tradesy turns a blind eye to this loophole since they've consider themselves strictly middleman and as long as an item is shipped on time and arrives safely and that they only occasionally have to deal with return hiccups, no one is the wiser right? It's the lack of transparency that puts them on a slippery slope. It's not against any law to have international sellers, why not disclose and deal with the issue head on? I recently bought an item that was shipped from Japan by way of Cleveland via DHL but only found out about it when tracking showed up.

 

[GemsBerry]

This bothers me a lot, though my guess is these sellers don't disclose shipping info to Tradesy and they register their account using a US based address to accept returns. Tradesy turns a blind eye to this loophole since they've consider themselves strictly middleman and as long as an item is shipped on time and arrives safely and that they only occasionally have to deal with return hiccups, no one is the wiser right? It's the lack of transparency that puts them on a slippery slope. It's not against any law to have international sellers, why not disclose and deal with the issue head on? I recently bought an item that was shipped from Japan by way of Cleveland via DHL but only found out about it when tracking showed up.

I agree, I bought watch from Amazon and it came from warehouse in Italy. the company has their US office in NYC and ships from many countries.

 

[GemsBerry]

For those who wondered why deposits take so long now. I received explanation from Tradesy, my deposit that I sent on Fri night was not ACTUALLY processed by Tradesy until Wed noon, money were on Tradesy account all this time. so it's on hold for 3 business days. then it's deposited on the next business day to my account. they say it in TOU deposits take 2-5 business days.

 

[fashion_victim9]

I noticed that some of my older items don't have any description any more, this "Description" section just gone. So check yours, I think it's another glitch.