yes.Sorry if this is sorta OT; but does Terry still work at BalNY?
patrice at nordies sac is great to deal with on the phone. i called trying to hunt something down once and she was soooo friendly.
but i can't understand why customer service is so bad. just the other day i left a vm for an SA at Barneys BH asking her to call me back to complete a purchase (i.e. to GIVE her $$$) and i've hear to hear back. you know, if you can't be bothered to take my money, i'll just keep it in my wallet!
ITA with simona! They have always been perfect ladies at Nordstrom! Very sweet!
Also Liza Ruiz at Barney's in Dallas is VERY GOOD to work with! She is going to school so has a limited schedule, but she doesn't mind calls, and emails to her personal addy.