Thanks everyone. I have now arranged a return for a refund. I didn't want to risk ordering another just in case I get the same issue. It baffles me as to how the person who attached the strap and then the person who packaged it totally missed the damage. It is the first thing I have noticed when I opened it. When I phoned LV, I was told that it they find it hard to believe how I was sent a defective merchandise. Oh well, maybe they tell that to everyone!
Well, then that it just too bad as I didn't. I didn't have it for 24 hours before I informed them. I bought the Eva DE a few years ago and it came with a scratch on the plate, I didn't return it as I thought it will get scratched from use anyway so this is not the first time for me. Then I bought a Westminster GM and they delivered one with no d-ring so I had to return that one but had to chase them for the replacement. I even had to cover the return cost at the time. Honestly, I don't know why I still insist on buying the brand, maybe it is time to look the other way. LV is no way perfect and I don't expect them to be but their quality control seems to be rapidly going downhill!Maybe they are subtlety suggesting that you damaged it?
Well, then that it just too bad as I didn't. I didn't have it for 24 hours before I informed them. I bought the Eva DE a few years ago and it came with a scratch on the plate, I didn't return it as I thought it will get scratched from use anyway so this is not the first time for me. Then I bought a Westminster GM and they delivered one with no d-ring so I had to return that one but had to chase them sfor the replacement. I even had to cover the return cost at the time. Honestly, I don't know why I still insist on buying the brand, maybe it is time to look the other way. LV is no way perfect and I don't expect them to be but their quality control seems to be rapidly going downhill!
It goes both ways though. How are they going to prove that I did it? Even if say they took a footage before they packed it then that footage will only prove that they sent me a defective merchandise.This is my I NEVER buy online. I'm mean how are you really going to proof you didn't do it..
I would be a bag of nerves until I got my money back.
Good luck!
Good question! Today actually made me realize that there are other high end designer brands out there that make very desirable bags.Sigh...I have to gree with you. The older LVs I got prior to 2012 were much better quality than now and it's not even that long ago. I might be almost done with my lv collection. How about you? Maybe we r more content than we realize!