ceedoan -- I wish you luck traveling with your Rocco! I hope you have one "tough" Rocco!
Quick update with my drama: AW "corporate" said NO return!
WHAT?!?!??!?!! that makes NO SENSE!!! why wouldn't they give you a return! so sorry you went through all this drama!! so far so good with my Rocco.... i'm being very careful with him - like trying not carry him for a long time on my shoulder (for fear of the strap breaking) or carrying him too close to my body (fear of rubbing against leather and wearing it down).