Alexander Wang Alexander Wang Rocco duffle bag

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#4,952
Now that I received my Rocco, which is the spring/summer 2012 version, I am a afraid to use it for fear I might have the same problem as the 1st one I returned after 28 days of very light use, the 2nd one due to horrible variations in the leather. The faded spots on the 1st one is the same story as dressedtokill. I am contemplating returning the 3rd Rocco that AW sent me because I'm afraid with just light wear, it will start to discolor again. AW ladies, any comments/suggestions -- help??? I hate to say this, but I think AW's quality in the leather is substandard. I not sure the durability or problems, as yet, other than what I have experienced in the S/S 2012 yet. I need to make a decision though . . .:cry::cry:
 
#4,953
hey ladies, just wanted to share some more pics of my rocco... with his new companion, red MJ LZW! stories about quality issues aside, Rocco is currently my FAV bag!!! i can't get over all that bling on the bottom!!! :p
 

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#4,954
meandmarc said:
Now that I received my Rocco, which is the spring/summer 2012 version, I am a afraid to use it for fear I might have the same problem as the 1st one I returned after 28 days of very light use, the 2nd one due to horrible variations in the leather. The faded spots on the 1st one is the same story as dressedtokill. I am contemplating returning the 3rd Rocco that AW sent me because I'm afraid with just light wear, it will start to discolor again. AW ladies, any comments/suggestions -- help??? I hate to say this, but I think AW's quality in the leather is substandard. I not sure the durability or problems, as yet, other than what I have experienced in the S/S 2012 yet. I need to make a decision though . . .:cry::cry:
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mendmarc - i may've missed it, but what happened with your 1st rocco??? what faded spots are u talking about - can u describe?? i have a spring 2012 rocco as well so i definitely want to know about this!! TIA!!
 
#4,955
ceedoan, if you go to the thread Rocco, quality improved? It has my whole story, along with pics. Let me know if you need further information after reading my numerous posts with the Rocco's and AW customer service.
 
#4,956
Cee, have you had any quality issues with your bag so far?

Meandmarc, are you going to keep your bag? It looks stunning.

I've been wearing my black on black and I love it so much, and don't want anything to happen to it.
 
#4,957
booksandbags said:
Cee, have you had any quality issues with your bag so far?

Meandmarc, are you going to keep your bag? It looks stunning.

I've been wearing my black on black and I love it so much, and don't want anything to happen to it.
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I really don't know what to do with the Rocco bag. I'm frustrated.:shrugs: I posted in another thread to see if anyone has had problems with the spring 12 Rocco's. No responses yet. I looked at the bag and took pictures. Other than that, its in the box, in my closet. I just don't know if I want it due to all the problems.:confused1:
 
#4,958
meandmarc said:
ceedoan, if you go to the thread Rocco, quality improved? It has my whole story, along with pics. Let me know if you need further information after reading my numerous posts with the Rocco's and AW customer service.
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GOT IT!! i just read your posts from that thread! are u gonna keep the 3rd one???? ABSOLUTELY GORGEOUS BTW!!! i was between rosegold and nickel when i was trying to decide which rocco to get!!! i went with rosegold, but if this were a perfect world i'd have one with nickel too!! :p i've been carrying mine for 3 weeks now and so far so good! (although i'm very careful with it since he's my baby!)
 
#4,960
ceedoan said:
GOT IT!! i just read your posts from that thread! are u gonna keep the 3rd one???? ABSOLUTELY GORGEOUS BTW!!! i was between rosegold and nickel when i was trying to decide which rocco to get!!! i went with rosegold, but if this were a perfect world i'd have one with nickel too!! :p i've been carrying mine for 3 weeks now and so far so good! (although i'm very careful with it since he's my baby!)
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I'm still trying to decide what to do with my Rocco. Ugh ... so frustrated. I posted a new thread relative to any problems with 2012 Spring Rocco's, no responses. I wrote AW customer care a very, very long email. Of course, no response -- over a week now. I called customer service to obtain a RA number, they told me they have no authority to authorize the return of the bag, albeit, brand new, tags on, did not use, etc. Customer service told me that would have to seek permission from "corporate." Five days later, I'm still waiting for "corporate" word . . . :censor:
 
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#4,961
meandmarc said:
I'm still trying to decide what to do with my Rocco. Ugh ... so frustrated. I posted a new thread relative to any problems with 2012 Spring Rocco's, no responses. I wrote AW customer care a very, very long email. Of course, no response -- over a week now. I called customer service to obtain a RA number, they told me they have no authority to authorize the return of the bag, albeit, brand new, tags on, did not use, etc. Customer service told me that would have to seek permission from "corporate." Five days later, I'm still waiting for "corporate" word . . . :censor:
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meandmarc - girl, sorry you're going through all this drama!! geez! so you're returning and not giving it a whirl? i'm taking mine on vacay and plan on using it as my main bag so we'll see how it holds up going through airport security, etc etc.

how can they NOT accept your return and have to wait for corporate?? that makes no sense!!! i'm getting such a bad impression of AW CS! :amazed:
 
#4,962
Thank you for ordering from alexanderwang.com. Unfortunately we are unable to authorize your return request of the Rocco replacement bag, due to the following reasons:

- Request received outside of 14 day return window
- The Bag had been replaced
- The bag has been in your possession for two months

-We are only able to accept return requests on items made within 14 days of the order date. According to our records your return request was received outside of this authorized return window. We would like to stress that we stand by our quality and product. Please be assured that anything goes wrong we will fix it within the one year warranty.

If you feel that you experienced a delay in receiving your order or should you require additional assistance please contact [email protected] or call 855-AW1-8800 Monday - Friday 9am -5pm EST.

Kind Regards,

Customer Care
[email protected]

FOR THE RECORD:

- Request received outside of 14 day return window - it was WITHIN the 14 days window

- The Bag had been replaced - yes, one because of excess wearing in 28 days and the 2nd bag because of the huge leather variations/flaws, which they admitted.

- The bag has been in your possession for two months, the 1st bag that was not wearing properly within 28 days

Ladies, beware of AW customer care. I have a brand new bag with the tags and for the above reasons, they will not accept it back due to the 1st bag being defective, which they replaced, the 2nd bag being defective, which they again replaced, the third bag I decided I don't want all these headaches and wear and tear, etc., and they will NOT allow me to return the bag --- unbelieveable!!! :mad:
 
#4,963
OMG, they sound terrible! They must be so aware of the problems with their bags (in particular the Roccos) or else why only give their bags a one year guarantee? and even that is not accurate because i had problems with 2 out of 3 Roccos that i have owned and the first one was defective went recieved!!!
I am so sorry that you are going through this, but if i were you i would keep at them, you surely must have a trail of when you sent the returns request, right? I mean if you can prove when you sent the e-mail/letter/etc then they have no leg to stand on.
 
#4,964
ceedoan said:
meandmarc - girl, sorry you're going through all this drama!! geez! so you're returning and not giving it a whirl? i'm taking mine on vacay and plan on using it as my main bag so we'll see how it holds up going through airport security, etc etc.

how can they NOT accept your return and have to wait for corporate?? that makes no sense!!! i'm getting such a bad impression of AW CS! :amazed:
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ceedoan -- I wish you luck traveling with your Rocco! I hope you have one "tough" Rocco!
Quick update with my drama: AW "corporate" said NO return!
 
#4,965
platinum_girly said:
OMG, they sound terrible! They must be so aware of the problems with their bags (in particular the Roccos) or else why only give their bags a one year guarantee? and even that is not accurate because i had problems with 2 out of 3 Roccos that i have owned and the first one was defective went recieved!!!
I am so sorry that you are going through this, but if i were you i would keep at them, you surely must have a trail of when you sent the returns request, right? I mean if you can prove when you sent the e-mail/letter/etc then they have no leg to stand on.
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This is really crazy! No "corporate" weeny is going to tell me I can't return a new bag with tags still attached. This is really absurd! I am done dealing with AW Customer Care. I called AMEX and filed a claim. AMEX is going to deal with AW. I'm done!:pout: There are many beautiful designer bags out there. I particularly love AW Rocco. However, I refuse to get railroaded by some corporate person in NY.:boxing:
 
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